Loyalty points not posting
External ID: 11837148
Activity
Sunday, November 16, 2025
Audie GoyetteCustomerlive chat·Nov 16, 2025, 2:00 PM
I just upgraded to Gold last week but the bonus 500 birthday points haven't shown up. Was supposed to be automatic.
Ticket created·by Audie Goyette·Nov 16, 2025, 2:00 PM
Assigned to Katrina Johns·Bloom Automation·Nov 16, 2025, 2:04 PM
Nov 16, 2025, 2:44 PM·live chatAgentKatrina Johns
Apologies! Let me dig into your account history. Points should post the day the order ships, so if they're missing after that something's stuck.
Status changed from new to open·by Katrina Johns·Nov 16, 2025, 2:44 PM
Monday, November 17, 2025
Audie GoyetteCustomerlive chat·Nov 17, 2025, 1:49 AM
Appreciate it! Let me know when the points hit.
Reassigned from Katrina Johns to Oscar O'Hara·by Katrina Johns·Nov 17, 2025, 10:41 AM
Nov 17, 2025, 12:54 PM·live chatAgentKatrina Johns
Thanks for flagging this! I'll look into the points engine — it's been buggy with last week's site update.
Nov 17, 2025, 11:59 PM·live chatAgentKatrina Johns
All sorted. Missing points are credited and I've also added the Insider exclusive sample set to your next order on the house.
Tuesday, November 18, 2025
Solved by Katrina Johns·Nov 18, 2025, 12:00 AM
QA evaluation
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