Good morning, Cory
Three things worth a look this week.
Customers trending down
Lowest avg rating across at least 5 responses
- 11 responses1.91
- 11 responses2.00
- 12 responses2.25
- 6 responses2.33
- 19 responses2.37
Agents trending down
Lowest avg rating across at least 20 responses
Lily RaynorSenior597 responses4.09
Miss Amber Hintz Sr.Front line557 responses4.23
Eula McKenzieSenior553 responses4.27
Garth DooleySenior531 responses4.36
Darryl JacobiFront line551 responses4.59
Surveys not fired this week
Tickets that didn't get a survey for a known reason
0total
Nothing this week.
QA EvaluationsSoon
Coming next: independent third-party scoring of every conversation - human or AI agent.