Eula McKenzie
Beauty Advisor·Senior·serenity33@hotmail.com
Rating distribution
5
72
4
183
3
95
2
61
1
49
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
69.0
-6.0vs. prior 30 days
Avg CSAT (30d)
3.26 / 5
-0.11 starsvs. prior 30 days
AI-acceptance rate
90.0%
1 of 10 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94673528 | Lost package follow-up | Closed | Low |  Burley Jacobson | — | Eula McKenzie | Chat | bopisvip | 7d 13h | ●Responded | 1/5 | — | — | May 23, 2026 | Jun 6, 2026 |
| 04832895 | Loyalty points not posting | Closed | Low |  Emilia Luettgen | — | Eula McKenzie | Phone | loyaltyinfluencer | 14h | ●Responded | 5/5 | — | — | May 23, 2026 | May 28, 2026 |
| 27392934 | App login problem | Pending | Low |  Mr. Taylor Rogahn | — | Eula McKenzie | Phone | viprefund | - | —Skipped | — | — | — | May 23, 2026 | - |
| 03229537 | Influencer code not working | Closed | Normal |  Delbert Morar DVM | — | Eula McKenzie | bopisloyaltyvip | 5h | ●Responded | 4/5 | — | — | May 23, 2026 | May 26, 2026 | |
| 29192985 | App login problem | Solved | Urgent |  Tamia Hills | — | Eula McKenzie | samplesbopis | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 17374351 | Price match request | Solved | High |  Mr. Raul Doyle | — | Eula McKenzie | — | 21h | ●Responded | 5/5 | — | — | May 22, 2026 | - | |
| 74540586 | Influencer code not working | Solved | High |  Loyce Ferry | — | Eula McKenzie | — | 2h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 48961629 | Allergic reaction concern | Solved | Normal |  Melanie Schmidt II | — | Eula McKenzie | refundloyaltysamples | 2h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |
| 77624166 | BOPIS order cancelled at store | Pending | Normal |  Van Heaney | — | Eula McKenzie | Phone | samples | - | —Skipped | — | — | — | May 22, 2026 | - |
| 98133771 | Allergic reaction concern | Solved | Low |  Vicky Gulgowski | — | Eula McKenzie | influencersamplesreturns | 5h | ●Responded | 4/5 | — | — | May 22, 2026 | - | |
| 03305934 | Return after 30-day window | Solved | Normal |  Alvena Hartmann | — | Eula McKenzie | gift-cardsamples | 1d 19h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 60397512 | Wrong shade sent | Solved | Urgent |  Mindy Torphy | — | Eula McKenzie | Phone | damaged | 1d 14h | ●Responded | 7/11 | — | — | May 22, 2026 | - |
| 35658671 | Store experience feedback | Pending | Low |  Marilou Luettgen | — | Eula McKenzie | loyaltyinfluencer | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 48663066 | Pro discount enrollment | Solved | Normal |  Ludwig Ratke | — | Eula McKenzie | Chat | shade-matchdamagedvip | 4h | ●Responded | 2/5 | — | — | May 22, 2026 | - |
| 55055732 | Question about product ingredients | Solved | Normal |  Liam McKenzie | — | Eula McKenzie | samplesreturns | 2d 17h | ●Responded | 2/5 | — | — | May 21, 2026 | - | |
| 08391178 | Cancel order request | Solved | Normal |  Mitchell Stehr | — | Eula McKenzie | Social | — | 3h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 39907842 | Wrong shade sent | Open | Low |  Elsie Bernier | — | Eula McKenzie | vip | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 51338201 | Klarna / Afterpay split issue | Pending | Normal |  Mr. Clay Hilpert | — | Eula McKenzie | Chat | wholesaleshade-matchbopis | - | —Skipped | — | — | — | May 21, 2026 | - |
| 63484851 | Allergic reaction concern | Solved | High |  Charlie Kling | — | Eula McKenzie | Chat | loyaltyshade-matchrefund | 2h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 87508142 | Restock alert for backorder | Solved | Normal |  Jovanny Upton | — | Eula McKenzie | conversation-mockupgift-card | 2d 23h | ○Sent, no reply | — | 69 | May 20, 2026 | - | ||
| 99262335 | Allergic reaction concern | Solved | High |  Tomas Torphy | — | Eula McKenzie | influencergift-card | 1h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 32006749 | Cancel order request | Closed | Normal |  Alyssa Christiansen | — | Eula McKenzie | shade-matchloyalty | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | May 24, 2026 | |
| 16878835 | Lost package follow-up | Solved | Normal |  Diane Corkery | — | Eula McKenzie | vipdamagedrefund | 2d 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 14459245 | Gift card balance question | Solved | Urgent |  George Nader | Pinecrest Wellness | Eula McKenzie | shippingvipfragrance | 2h | ●Responded | 7/11 | — | — | May 20, 2026 | - | |
| 75486160 | Shipping cost question | Closed | Urgent |  Rhett Ondricka DDS | — | Eula McKenzie | — | 1d 8h | ●Responded | 7/11 | — | — | May 20, 2026 | May 23, 2026 | |
| 52725427 | Where is my order? | Closed | Normal |  Lindsey Schneider | — | Eula McKenzie | — | 3h | ⊘Not fired | — | — | — | May 19, 2026 | May 24, 2026 | |
| 12990317 | Refund not received | Solved | Normal |  Dr. Kenny Deckow Sr. | — | Eula McKenzie | Chat | wholesalebopis | 4h | ⊘Not fired | — | — | — | May 19, 2026 | - |
| 80652696 | Allergic reaction concern | Solved | Normal |  Gayle Howe | Studio Eleven | Eula McKenzie | wholesale | 19h | ●Responded | 5/5 | — | — | May 19, 2026 | - | |
| 99809812 | Return after 30-day window | Open | Normal |  Liza Kozey | — | Eula McKenzie | fragranceappwholesale | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 75761287 | Store experience feedback | Solved | Normal |  Josue Huel | — | Eula McKenzie | gift-card | 5h | ⊘Not fired | — | — | — | May 19, 2026 | - | |
| 80408021 | Where is my order? | Closed | Normal |  Chase Wuckert | — | Eula McKenzie | gift-cardsamples | 2h | ○Sent, no reply | — | — | — | May 19, 2026 | May 24, 2026 | |
| 94923615 | Missing samples in order | Solved | Normal |  Oliver Dibbert | — | Eula McKenzie | Social | refund | 2h | ⊘Not fired | — | — | — | May 19, 2026 | - |
| 02495490 | Missing items in shipment | Solved | Low |  Owen Carter | — | Eula McKenzie | samplesinfluencergift-card | 1h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 96750574 | Price match request | Open | Normal |  Lessie Parker | — | Eula McKenzie | Chat | influencer | - | —Skipped | — | — | — | May 19, 2026 | - |
| 53435408 | Birthday gift not received | Solved | Low |  Alexis Schmidt | — | Eula McKenzie | — | 2d 18h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 65709141 | Allergic reaction concern | Open | Normal |  Roel Witting | — | Eula McKenzie | samplesshippingapp | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 52248989 | Discount code not working | Closed | Normal |  Omar Herzog | — | Eula McKenzie | Phone | refundinfluencer | 4h | ●Responded | 9/11 | — | — | May 18, 2026 | May 20, 2026 |
| 46972853 | BOPIS pickup not ready | Solved | Low |  Connie Wuckert | — | Eula McKenzie | — | 2h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 09450920 | App login problem | Closed | High |  Amy Weissnat | — | Eula McKenzie | Chat | apployaltyfragrance | 7h | ●Responded | 5/5 | — | — | May 18, 2026 | May 25, 2026 |
| 20490506 | BOPIS order cancelled at store | Closed | Normal |  Adriel Terry | — | Eula McKenzie | Social | wholesale | 2d 15h | ⊘Not fired | — | — | — | May 18, 2026 | May 23, 2026 |
| 41639645 | Klarna / Afterpay split issue | Solved | High |  Lorena Cremin Jr. | — | Eula McKenzie | damagedapprefund | 2h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 72902975 | Shipping cost question | Closed | Normal |  Brittany Tromp | — | Eula McKenzie | refundappshade-match | 3h | ○Sent, no reply | — | — | — | May 17, 2026 | May 19, 2026 | |
| 78130726 | Discount code not working | Closed | Low |  Maxine Kohler | — | Eula McKenzie | Phone | bopisvipgift-card | 2d 3h | ○Sent, no reply | — | — | — | May 16, 2026 | May 21, 2026 |
| 02406652 | Wrong shade sent | Solved | Low |  Salvador Roberts | — | Eula McKenzie | vipreturnswholesale | 15h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 96535485 | Influencer code not working | Solved | Normal |  Todd Streich | — | Eula McKenzie | viployaltygift-card | 11h | ●Responded | 9/11 | — | — | May 16, 2026 | - | |
| 34260342 | Refund not received | Pending | Low | Loyce Ferry | — | Eula McKenzie | — | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 45046120 | Gift card balance question | Solved | High |  Leona Kassulke | — | Eula McKenzie | shippingwholesale | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 56530959 | Klarna / Afterpay split issue | Solved | Low |  Camden Lesch | — | Eula McKenzie | Social | appfragrancegift-card | 6h | ⊘Not fired | — | — | — | May 15, 2026 | - |
| 06958399 | Store experience feedback | Closed | High |  Jazlyn Bosco | — | Eula McKenzie | Phone | app | 12h | ⊘Not fired | — | — | — | May 15, 2026 | May 23, 2026 |
| 61864080 | Klarna / Afterpay split issue | Solved | Normal |  Dr. Donavon Sporer | — | Eula McKenzie | samplesbopis | 12h | ○Sent, no reply | — | — | — | May 15, 2026 | - |