Loyce Ferry
raphaelle_volkman81@yahoo.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 74540586 | Influencer code not working | Solved | High | — | — | 2h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |||
| 73498708 | Influencer code not working | Pending | High | — | influencer | - | —Skipped | — | — | — | May 19, 2026 | - | |||
| 34260342 | Refund not received | Pending | Low | — | — | - | —Skipped | — | — | — | May 16, 2026 | - | |||
| 51832429 | Insider tier issue | Solved | Low | — | refundwholesale | 21h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | |||
| 10746485 | Wrong shade sent | Solved | Low | — | — | 6h | ●Responded | 2/5 | — | — | Apr 1, 2026 | - | |||
| 93390059 | Wrong shade sent | Solved | High | — | Social | vip | 3h | ⊘Not fired | — | — | — | Mar 21, 2026 | - | ||
| 66788790 | Birthday gift not received | Solved | High | — | vipshipping | 5h | ●Responded | 5/5 | — | — | Feb 24, 2026 | - | |||
| 20577470 | Loyalty points not posting | Solved | Normal | — | — | 21h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |||
| 92665430 | Klarna / Afterpay split issue | Solved | Normal | — | loyaltyshippinginfluencer | 15h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |||
| 40242626 | Wrong shade sent | Solved | Normal | — | Chat | — | 1d 18h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | ||
| 25694839 | App login problem | Solved | Low | — | — | 15h | ●Responded | 4/5 | — | — | Dec 31, 2025 | - | |||
| 86558018 | App login problem | Pending | Normal | — | Chat | app | - | —Skipped | — | — | — | Dec 29, 2025 | - | ||
| 56126055 | Missing samples in order | Solved | Normal | — | vipfragrance | 5h | ●Responded | 4/11 | — | — | Nov 29, 2025 | - | |||
| 31533694 | Insider tier issue | Closed | Normal | — | Chat | influencershade-match | 1d 3h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Dec 1, 2025 | ||
| 84250528 | Question about product ingredients | Solved | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |||
| 46514958 | App login problem | Closed | High | — | Chat | vipshippingwholesale | 6h | ●Responded | 4/5 | — | — | Oct 31, 2025 | Nov 1, 2025 | ||
| 68206510 | Cancel subscription / Auto-replenish | Solved | Low | — | returnsshipping | 21h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |||
| 21122006 | BOPIS order cancelled at store | Solved | High | — | influencer | 2h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |||
| 91273379 | App login problem | Solved | Normal | — | Chat | — | 22h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - | ||
| 12536267 | Address change after shipping | Solved | Normal | — | refundbopis | 17h | ●Responded | 5/5 | — | — | Oct 15, 2025 | - | |||
| 23425589 | Restock alert for backorder | Solved | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | ||
| 27978595 | BOPIS order cancelled at store | Closed | Urgent | — | Chat | refund | 1d 4h | ●Responded | 4/5 | — | — | Oct 2, 2025 | Oct 4, 2025 | ||
| 40233271 | Birthday gift not received | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Sep 29, 2025 | |||
| 83925689 | Wrong shade sent | Solved | Normal | — | Phone | refund | 21h | ●Responded | 5/5 | — | — | Sep 6, 2025 | - | ||
| 59621553 | Question about product ingredients | Solved | Low | — | Chat | influencershippingsamples | 3h | ⊘Not fired | — | — | — | Sep 6, 2025 | - | ||
| 20901698 | Allergic reaction concern | Closed | Low | — | Phone | — | 6h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 2, 2025 | ||
| 89395785 | Item authenticity concern | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 17, 2025 | |||
| 08176242 | Influencer code not working | Closed | Normal | — | loyalty | 9h | ●Responded | 10/11 | — | — | Aug 5, 2025 | Aug 9, 2025 | |||
| 27195731 | Wholesale order question | Solved | Normal | — | fragranceshippingwholesale | 6h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |||
| 77805420 | Influencer code not working | Solved | Normal | — | bopisreturnssamples | 6h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |||
| 93231099 | Where is my order? | Solved | Normal | — | Chat | influencer | 5h | ⊘Not fired | — | — | — | Jul 4, 2025 | - | ||
| 04268706 | Cancel order request | Pending | Urgent | — | Chat | shade-matchvip | - | —Skipped | — | — | — | Jun 26, 2025 | - | ||
| 80205365 | Cancel subscription / Auto-replenish | Solved | Normal | — | Phone | samples | 7h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | ||
| 66586375 | Birthday gift not received | Solved | Normal | — | bopis | 3h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |||
| 35949850 | BOPIS pickup not ready | Solved | High | — | damagedwholesaleinfluencer | 12h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |