Ignatius Cummerata
Store Care Coordinator·Specialist·quinton_rosenbaum@hotmail.com
Rating distribution
5
194
4
114
3
55
2
34
1
34
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.50 / 5
-0.62 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 02835407 | Shipping cost question | Solved | Normal |  Mr. Ronald Fahey | Atlas Hospitality | Ignatius Cummerata | shade-matchbopisvip | 2d 22h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 08854683 | Influencer code not working | Solved | Normal |  Stephan Gorczany | — | Ignatius Cummerata | shippingsamplesshade-match | 1d 11h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 29764926 | App crashes at checkout | Closed | Normal |  Icie Cummerata | — | Ignatius Cummerata | refund | 17h | ●Responded | 4/5 | — | — | May 22, 2026 | May 30, 2026 | |
| 05675317 | BOPIS pickup not ready | Closed | Normal |  Angelo D'Amore | — | Ignatius Cummerata | Chat | — | 3h | ○Sent, no reply | — | — | — | May 22, 2026 | May 29, 2026 |
| 34606905 | Refund not received | Solved | Low |  Elsie Bernier | — | Ignatius Cummerata | Chat | damagedinfluencerrefund | 7h | ●Responded | 10/11 | — | — | May 21, 2026 | - |
| 24842684 | Cancel subscription / Auto-replenish | Solved | Low |  Josh Dooley | — | Ignatius Cummerata | vipapp | 6h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 69699014 | Influencer code not working | Solved | Normal |  Mr. Tom Barton | — | Ignatius Cummerata | wholesaledamaged | 1h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 54802064 | Gift card balance question | Solved | High |  Alexandrea Stroman | — | Ignatius Cummerata | refundshade-matchbopis | 1d 9h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 69197315 | Allergic reaction concern | Solved | Urgent |  Nathaniel Quigley-Ziemann | — | Ignatius Cummerata | Chat | shippinginfluencerwholesale | 2h | ●Responded | 3/5 | — | — | May 21, 2026 | - |
| 27413940 | App login problem | Open | Normal |  Aurelie Wilderman III | — | Ignatius Cummerata | vip | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 50804685 | Insider tier issue | Solved | Normal |  Vena Hane | — | Ignatius Cummerata | returns | 2h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 56680364 | Return after 30-day window | Solved | Low |  Byron O'Keefe | — | Ignatius Cummerata | — | 5h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 01411493 | Missing items in shipment | Solved | Normal |  Ms. Zoey Feeney | — | Ignatius Cummerata | damagedshade-matchreturns | 22h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 23410692 | App crashes at checkout | Pending | Normal |  Irma Fahey | — | Ignatius Cummerata | Chat | wholesaleshade-match | - | —Skipped | — | — | — | May 20, 2026 | - |
| 50411850 | Restock alert for backorder | Pending | Normal |  Jake Connelly | — | Ignatius Cummerata | damagedreturns | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 27257814 | App crashes at checkout | Solved | Low |  Dr. Darien Ondricka | — | Ignatius Cummerata | — | 1d | ●Responded | 5/5 | — | — | May 19, 2026 | - | |
| 90852072 | Missing items in shipment | Solved | Normal |  Beulah Lesch | — | Ignatius Cummerata | Chat | — | 2h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 55286744 | Cancel subscription / Auto-replenish | Solved | High |  Dashawn Hintz | — | Ignatius Cummerata | Chat | shipping | 17h | ●Responded | 4/5 | — | — | May 19, 2026 | - |
| 46569134 | Pro discount enrollment | Closed | Normal |  Myra Feeney | — | Ignatius Cummerata | refundviployalty | 20h | ○Sent, no reply | — | — | — | May 18, 2026 | May 24, 2026 | |
| 84125040 | Missing samples in order | Solved | Urgent |  Zita Lindgren | — | Ignatius Cummerata | samplesshade-match | 1h | ●Responded | 3/5 | — | — | May 18, 2026 | - | |
| 30042282 | Loyalty points not posting | Closed | Low |  Berneice Heller | — | Ignatius Cummerata | shippingapp | 5h | ○Sent, no reply | — | — | — | May 18, 2026 | May 25, 2026 | |
| 40209037 | App login problem | Solved | Normal |  Hudson Tromp | — | Ignatius Cummerata | loyaltygift-card | 4h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 69983641 | Cancel subscription / Auto-replenish | Solved | High |  Miss Nettie Muller | — | Ignatius Cummerata | Chat | returnswholesalebopis | 6h | ○Sent, no reply | — | — | — | May 17, 2026 | - |
| 98493392 | Lost package follow-up | Closed | Low | Vena Hane | — | Ignatius Cummerata | Phone | damaged | 3h | ○Sent, no reply | — | — | — | May 17, 2026 | May 20, 2026 |
| 34762731 | Loyalty points not posting | Pending | Normal |  Lessie Parker | — | Ignatius Cummerata | vipshipping | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 05484734 | Question about product ingredients | Solved | Urgent |  Diane Corkery | — | Ignatius Cummerata | Phone | samples | 5h | ●Responded | 5/5 | — | — | May 16, 2026 | - |
| 21854071 | Missing samples in order | Solved | Normal |  Michele Turcotte | — | Ignatius Cummerata | samplesshade-matchvip | 5h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 99072927 | App crashes at checkout | Solved | Low |  Cathy Osinski | — | Ignatius Cummerata | fragranceshipping | 2d 18h | ⊘Not fired | — | — | — | May 15, 2026 | - | |
| 60670033 | Birthday gift not received | Solved | Normal |  Eloy Dicki | — | Ignatius Cummerata | Chat | samples | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 75919680 | Cancel order request | Solved | Normal |  Amos Mills | — | Ignatius Cummerata | influencervipbopis | 9h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 06635508 | Gift card balance question | Solved | Urgent |  Guy Heller | — | Ignatius Cummerata | Social | shippingdamagedrefund | 7d 21h | ⊘Not fired | — | — | — | May 15, 2026 | - |
| 42570694 | Shipping cost question | Closed | Normal |  Antonio Koss Sr. | — | Ignatius Cummerata | Chat | bopis | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | May 22, 2026 |
| 76754217 | App login problem | Solved | Normal |  Reed Parker | — | Ignatius Cummerata | loyalty | 17h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 39652271 | Birthday gift not received | Solved | Normal |  Mattie Bahringer | — | Ignatius Cummerata | vipapp | 9h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 93131703 | Allergic reaction concern | Solved | Normal |  Latoya Watsica | Silver Lake Studios | Ignatius Cummerata | Chat | — | 1d 3h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 37852080 | BOPIS order cancelled at store | Pending | High |  Dr. Carlie Kovacek | — | Ignatius Cummerata | shippingapp | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 28539510 | Cancel order request | Solved | High |  Kay Schoen | — | Ignatius Cummerata | influencersamplesvip | 6h | ●Responded | 5/5 | — | — | May 15, 2026 | - | |
| 37350999 | BOPIS order cancelled at store | Solved | Low |  Dr. Liam Waelchi | — | Ignatius Cummerata | — | 1d 21h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 67953683 | Wholesale order question | Solved | Normal |  Lavonne Schimmel | — | Ignatius Cummerata | shippingappfragrance | 5h | ●Responded | 1/5 | — | — | May 14, 2026 | - | |
| 88644014 | Question about product ingredients | Solved | Normal |  Janis Collins | — | Ignatius Cummerata | Chat | shippingshade-matchsamples | 19h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 02721095 | BOPIS pickup not ready | Closed | Normal |  Ardella Dicki | — | Ignatius Cummerata | Chat | — | 18h | ○Sent, no reply | — | — | — | May 14, 2026 | May 17, 2026 |
| 05254698 | Refund not received | Solved | Normal |  Dr. Kenny Deckow Sr. | — | Ignatius Cummerata | Chat | — | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 56783084 | Missing samples in order | Solved | Normal |  Adrian Franey-Lebsack | — | Ignatius Cummerata | refundshade-matchwholesale | 3h | ⊘Not fired | — | — | — | May 13, 2026 | - | |
| 85992597 | Return after 30-day window | Solved | Normal |  Helga Kunde | — | Ignatius Cummerata | Chat | gift-card | 2d | ●Responded | 3/5 | — | — | May 13, 2026 | - |
| 74494795 | Refund not received | Pending | Low |  Delores Blick-Rohan | — | Ignatius Cummerata | loyaltywholesalegift-card | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 34573427 | Cancel subscription / Auto-replenish | Open | Normal | Lavonne Schimmel | — | Ignatius Cummerata | influencer | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 94709469 | Refund not received | Closed | Low |  Geraldine Dooley V | — | Ignatius Cummerata | Social | gift-card | 7h | ⊘Not fired | — | — | — | May 12, 2026 | May 16, 2026 |
| 70334335 | Price match request | Pending | Normal |  Kamren Schneider Sr. | — | Ignatius Cummerata | gift-carddamaged | - | —Skipped | — | — | — | May 12, 2026 | - | |
| 67166495 | BOPIS pickup not ready | Closed | Low |  Katelyn Dickens Jr. | — | Ignatius Cummerata | fragrance | 2h | ○Sent, no reply | — | — | — | May 12, 2026 | May 19, 2026 | |
| 48164035 | Pro discount enrollment | Solved | Normal |  Joanne Vandervort | — | Ignatius Cummerata | Phone | vipwholesale | 14h | ○Sent, no reply | — | — | — | May 12, 2026 | - |