Vena Hane
katrine25@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50804685 | Insider tier issue | Solved | Normal | Vena Hane | — |  Ignatius Cummerata | returns | 2h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 98493392 | Lost package follow-up | Closed | Low | Vena Hane | — | Ignatius Cummerata | Phone | damaged | 3h | ○Sent, no reply | — | — | — | May 17, 2026 | May 20, 2026 |
| 31258702 | Missing samples in order | Solved | Normal | Vena Hane | — |  Vilma Gusikowski | Chat | samplesshade-match | 2h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 66954333 | BOPIS order cancelled at store | Solved | Urgent | Vena Hane | — |  Mr. Skyla Trantow | samples | 8h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 34101405 | Insider tier issue | Pending | Normal | Vena Hane | — |  Miss Amber Hintz Sr. | wholesalebopis | - | —Skipped | — | — | — | Apr 20, 2026 | - | |
| 15548881 | Order arrived damaged | Solved | High | Vena Hane | — |  Kaela Friesen | Chat | appwholesale | 9h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - |
| 04129223 | Order arrived damaged | Closed | Urgent | Vena Hane | — | Ignatius Cummerata | vip | 19h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 5, 2026 | |
| 27823425 | Order arrived damaged | Solved | Low | Vena Hane | — |  Leonard Waters-Howell | Social | shippingvipfragrance | 5d 5h | ⊘Not fired | — | — | — | Apr 1, 2026 | - |
| 77112474 | Order arrived damaged | Closed | Normal | Vena Hane | — |  Amely Pacocha | Chat | shade-matchfragranceinfluencer | 17h | ●Responded | 5/5 | — | — | Mar 30, 2026 | Apr 1, 2026 |
| 97620297 | Allergic reaction concern | Solved | Normal | Vena Hane | — |  Mr. Lonie Hudson | samples | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 48853110 | Item authenticity concern | Solved | Normal | Vena Hane | — |  Darryl Jacobi | Chat | influencersamples | 1d | ○Sent, no reply | — | — | — | Mar 3, 2026 | - |
| 65774621 | BOPIS order cancelled at store | Solved | Normal | Vena Hane | — |  Lily Raynor | shade-matchwholesalegift-card | 1d | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 39987888 | App login problem | Closed | Normal | Vena Hane | — | Mr. Lonie Hudson | — | 1h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 96909331 | Allergic reaction concern | Closed | Low | Vena Hane | — |  Garth Dooley | Phone | returnsloyalty | 1d 9h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 27, 2026 |
| 16967042 | Wholesale order question | Pending | Low | Vena Hane | — |  Chaz Renner | Chat | — | - | —Skipped | — | — | — | Jan 29, 2026 | - |
| 82060669 | Order arrived damaged | Solved | Normal | Vena Hane | — | Mr. Lonie Hudson | loyaltygift-cardbopis | 5h | ●Responded | 9/11 | — | — | Jan 17, 2026 | - | |
| 49128881 | Influencer code not working | Closed | Normal | Vena Hane | — | Amely Pacocha | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 11, 2026 |
| 08172216 | Cancel order request | Solved | Normal | Vena Hane | — | Mr. Skyla Trantow | — | 3h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 65951079 | Wrong shade sent | Closed | High | Vena Hane | — | Kaela Friesen | loyaltyshippingdamaged | 18h | ○Sent, no reply | — | — | — | Dec 18, 2025 | Dec 22, 2025 | |
| 85472301 | Restock alert for backorder | Solved | Normal | Vena Hane | — | Amely Pacocha | gift-card | 2h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 71037077 | Foundation match help | Solved | Normal | Vena Hane | — | Ignatius Cummerata | Chat | bopissamples | 2h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - |
| 77012613 | Return after 30-day window | Solved | Normal | Vena Hane | — |  Kip Schroeder IV | Social | — | 16h | ⊘Not fired | — | — | — | Nov 5, 2025 | - |
| 55447716 | Store experience feedback | Open | High | Vena Hane | — |  Yazmin Jast | bopis | - | —Skipped | — | — | — | Oct 24, 2025 | - | |
| 13185248 | App crashes at checkout | Open | Low | Vena Hane | — | Kaela Friesen | loyalty | - | —Skipped | — | — | — | Oct 24, 2025 | - | |
| 50137059 | Influencer code not working | Solved | Normal | Vena Hane | — |  Tommy Kuvalis | Chat | influencerreturnsloyalty | 11h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - |
| 62168638 | Wrong shade sent | Pending | Normal | Vena Hane | — |  Katrina Johns | Chat | — | - | —Skipped | — | — | — | Oct 9, 2025 | - |
| 77641419 | Price match request | Solved | Normal | Vena Hane | — | Kip Schroeder IV | Phone | shade-match | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 84782774 | Question about product ingredients | Closed | Urgent | Vena Hane | — |  Mr. Cade Senger | fragrance | 7h | ⊘Not fired | — | — | — | Sep 12, 2025 | Sep 17, 2025 | |
| 57990954 | Insider tier issue | Solved | Low | Vena Hane | — | Garth Dooley | — | 12h | ●Responded | 5/5 | — | — | Sep 3, 2025 | - | |
| 93645861 | Missing samples in order | Closed | High | Vena Hane | — | Kip Schroeder IV | shade-match | 1d | ●Responded | 5/5 | — | — | Aug 29, 2025 | Sep 3, 2025 | |
| 75873171 | Wholesale order question | Closed | Normal | Vena Hane | — | Kip Schroeder IV | — | 1d 17h | ⊘Not fired | — | — | — | Aug 21, 2025 | Aug 30, 2025 | |
| 94558396 | Foundation match help | Solved | High | Vena Hane | — |  Faith Hilll | — | 4h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - | |
| 98649916 | Insider tier issue | Solved | Normal | Vena Hane | — | Leonard Waters-Howell | Phone | loyaltyrefund | 2h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - |
| 92545494 | App crashes at checkout | Open | Normal | Vena Hane | — |  Dr. Mandy McLaughlin | returnsshipping | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 85767406 | Store experience feedback | Pending | Low | Vena Hane | — | Kaela Friesen | Social | — | - | —Skipped | — | — | — | Jul 4, 2025 | - |
| 18947088 | Birthday gift not received | Closed | Normal | Vena Hane | — | Tommy Kuvalis | — | 21h | ●Responded | 4/5 | — | — | Jun 20, 2025 | Jun 27, 2025 | |
| 27589329 | Item authenticity concern | Solved | Normal | Vena Hane | — |  Oscar O'Hara | Chat | fragrancegift-cardshipping | 3h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 13276898 | Return after 30-day window | Solved | Normal | Vena Hane | — |  Mr. Eliza Gerhold IV | Chat | app | 1d 5h | ●Responded | 4/5 | — | — | Jun 18, 2025 | - |
| 56979289 | BOPIS order cancelled at store | Closed | Normal | Vena Hane | — | Ignatius Cummerata | viprefundwholesale | 17h | ⊘Not fired | — | — | — | Jun 13, 2025 | Jun 17, 2025 | |
| 59856925 | Wrong shade sent | Pending | Normal | Vena Hane | — | Darryl Jacobi | Chat | samplesvipfragrance | - | —Skipped | — | — | — | Jun 6, 2025 | - |
| 18199353 | Refund not received | Closed | Normal | Vena Hane | — | Oscar O'Hara | shade-match | 1h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 12, 2025 | |
| 91437677 | Wholesale order question | Pending | Low | Vena Hane | — | Faith Hilll | refundreturnsapp | - | —Skipped | — | — | — | May 30, 2025 | - | |
| 66059960 | Pro discount enrollment | Solved | Normal | Vena Hane | — | Garth Dooley | Chat | gift-cardsamples | 4h | ○Sent, no reply | — | — | — | May 27, 2025 | - |