Kip Schroeder IV
Store Care Coordinator·Front line·rachael44@yahoo.com
Rating distribution
5
224
4
129
3
44
2
32
1
35
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.99 / 5
-0.07 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 95009485 | Loyalty points not posting | Solved | Low |  Dejon McLaughlin Sr. | — | Kip Schroeder IV | Social | wholesalebopis | 4h | ⊘Not fired | — | — | — | May 23, 2026 | - |
| 52301218 | BOPIS order cancelled at store | Solved | Normal |  Hayley Runolfsdottir | — | Kip Schroeder IV | appfragrancewholesale | 4h | ●Responded | 5/5 | — | — | May 23, 2026 | - | |
| 25029744 | Wrong shade sent | Solved | Normal |  Carrie Fay | — | Kip Schroeder IV | Social | wholesalesamples | 1d 23h | ⊘Not fired | — | — | — | May 23, 2026 | - |
| 79795531 | Influencer code not working | Solved | High |  Electa Nader | — | Kip Schroeder IV | loyalty | 3d 6h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |
| 78366384 | Missing items in shipment | Closed | High |  Bert Terry | — | Kip Schroeder IV | samples | 23h | ●Responded | 5/5 | — | — | May 22, 2026 | May 29, 2026 | |
| 02312808 | Store experience feedback | Solved | Normal |  Madison Volkman | — | Kip Schroeder IV | Chat | — | 5h | ●Responded | 7/11 | — | — | May 22, 2026 | - |
| 00313496 | Shipping cost question | Solved | High |  Tasha Schultz | Coastal Spas & Wellness | Kip Schroeder IV | Chat | damaged | 5h | ●Responded | 2/5 | — | — | May 21, 2026 | - |
| 22644315 | Missing samples in order | Solved | Normal |  Edward Schoen | — | Kip Schroeder IV | returnsinfluencer | 4h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 55862120 | Discount code not working | Solved | Normal |  Ottilie Skiles | — | Kip Schroeder IV | Chat | influencersamples | 3h | ●Responded | 3/5 | — | — | May 21, 2026 | - |
| 25884948 | Order arrived damaged | Solved | Normal |  Joanne Vandervort | — | Kip Schroeder IV | loyaltyreturnsvip | 1h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 02415178 | App crashes at checkout | Solved | Normal |  Melinda Runolfsdottir | — | Kip Schroeder IV | damaged | 6h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 44025129 | App login problem | Pending | Urgent |  Rossie Gutkowski | — | Kip Schroeder IV | Chat | wholesale | - | —Skipped | — | — | — | May 21, 2026 | - |
| 62777260 | Cancel order request | Solved | Low |  Tressie Cassin-Muller | — | Kip Schroeder IV | gift-cardvip | 1d 20h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 28644471 | Foundation match help | Closed | Normal |  Deron Conn | — | Kip Schroeder IV | influencerappreturns | 1h | ●Responded | 5/5 | — | — | May 20, 2026 | May 25, 2026 | |
| 09448238 | Store experience feedback | Solved | Normal |  Aglae McLaughlin | Beacon Hospitality | Kip Schroeder IV | Chat | returns | 22h | ●Responded | 5/5 | — | — | May 20, 2026 | - |
| 79449356 | Shipping cost question | Solved | Normal |  Jeffrey Rath | — | Kip Schroeder IV | damaged | 2h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 10552037 | Lost package follow-up | Solved | Normal |  Ms. Linda Funk | — | Kip Schroeder IV | — | 11h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 31625480 | Order arrived damaged | Closed | Low |  Ricky Towne | — | Kip Schroeder IV | Chat | — | 1h | ○Sent, no reply | — | — | — | May 19, 2026 | May 23, 2026 |
| 67038308 | Wrong shade sent | Solved | Normal |  Dr. William Gerlach | — | Kip Schroeder IV | influencerbopis | 4h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 32494137 | App crashes at checkout | Pending | Normal |  Ressie Wunsch-Koch III | — | Kip Schroeder IV | Chat | fragrance | - | —Skipped | — | — | — | May 19, 2026 | - |
| 23708330 | App crashes at checkout | Solved | Normal |  Lauren Bergnaum | — | Kip Schroeder IV | app | 1d 5h | ⊘Not fired | — | — | — | May 19, 2026 | - | |
| 63188261 | Shipping cost question | Closed | Normal |  Harvey Reichert | — | Kip Schroeder IV | appshipping | 15h | ○Sent, no reply | — | — | — | May 19, 2026 | May 23, 2026 | |
| 44389980 | BOPIS order cancelled at store | Closed | Low |  Hans Jones | — | Kip Schroeder IV | returnsdamagedshipping | 7h | ○Sent, no reply | — | — | — | May 19, 2026 | May 22, 2026 | |
| 86451754 | Restock alert for backorder | Solved | High |  Lilla Batz | — | Kip Schroeder IV | Chat | fragrancesamplesrefund | 5h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 41746792 | Klarna / Afterpay split issue | Pending | Normal |  Mr. Tom Barton | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 94818878 | Question about product ingredients | Solved | Low |  Todd Streich | — | Kip Schroeder IV | Social | gift-cardreturns | 5h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 35199646 | Return after 30-day window | Solved | High |  Amos Mills | — | Kip Schroeder IV | fragrance | 3h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 93917091 | Foundation match help | Solved | Normal |  Ms. Ramona Treutel | — | Kip Schroeder IV | Chat | viprefundshade-match | 2d 21h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 19624525 | Lost package follow-up | Solved | Normal |  Mr. Cedric Schiller | Verde Concierge | Kip Schroeder IV | Chat | — | 7h | ○Sent, no reply | — | — | — | May 17, 2026 | - |
| 37073500 | Wholesale order question | Solved | Urgent |  Lizzie Wisoky | — | Kip Schroeder IV | Chat | gift-card | 9h | ●Responded | 5/5 | — | — | May 17, 2026 | - |
| 27472559 | Loyalty points not posting | Closed | Normal |  Devonte Nolan Sr. | — | Kip Schroeder IV | Chat | samples | 5h | ●Responded | 2/5 | — | — | May 16, 2026 | May 21, 2026 |
| 09354210 | Refund not received | Pending | Low |  Shanie Wolff | — | Kip Schroeder IV | Chat | returns | - | —Skipped | — | — | — | May 16, 2026 | - |
| 48767315 | Influencer code not working | Solved | High |  Luis Swaniawski | — | Kip Schroeder IV | Chat | — | 9h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 57787735 | Cancel order request | Solved | Normal |  Shirley Cartwright | — | Kip Schroeder IV | shipping | 5h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |
| 93098892 | Price match request | Solved | Normal |  Ana Okuneva-Sanford | — | Kip Schroeder IV | bopis | 2d | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 90035353 | Loyalty points not posting | Solved | Normal |  Kian Mayer DDS | — | Kip Schroeder IV | — | 15h | ●Responded | 5/5 | — | — | May 14, 2026 | - | |
| 67161021 | Gift card balance question | Solved | Normal |  Deven Waters | Verde Concierge | Kip Schroeder IV | Chat | returns | 4d 11h | ●Responded | 1/5 | — | — | May 14, 2026 | - |
| 23778839 | Influencer code not working | Solved | Normal |  Felton Simonis | — | Kip Schroeder IV | Chat | loyaltyinfluencer | 17h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 60190066 | Item authenticity concern | Solved | Normal |  Breana Shields | — | Kip Schroeder IV | Chat | shipping | 6h | ●Responded | 5/5 | — | — | May 14, 2026 | - |
| 69823857 | Wrong shade sent | Solved | Normal |  Velda Baumbach | — | Kip Schroeder IV | fragranceloyalty | 2h | ⊘Not fired | — | — | — | May 13, 2026 | - | |
| 65169138 | Pro discount enrollment | Solved | Normal |  D'angelo Rohan | — | Kip Schroeder IV | — | 20h | ●Responded | 5/5 | — | — | May 13, 2026 | - | |
| 18787070 | App login problem | Closed | Normal |  Ms. Josefina Collins | — | Kip Schroeder IV | Chat | vipdamaged | 2d 4h | ○Sent, no reply | — | — | — | May 13, 2026 | May 20, 2026 |
| 97692378 | Foundation match help | Solved | Normal |  Nina Ortiz | — | Kip Schroeder IV | gift-cardvipshade-match | 17h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 92182874 | Gift card balance question | Open | Low |  Chad Little | — | Kip Schroeder IV | returnsrefund | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 14206236 | Wholesale order question | Closed | Normal |  Lacy Jerde | — | Kip Schroeder IV | Chat | — | 5h | ●Responded | 5/5 | — | — | May 13, 2026 | May 15, 2026 |
| 48769802 | Where is my order? | Solved | Normal |  Braden Hodkiewicz | — | Kip Schroeder IV | Chat | bopis | 3h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 53527593 | Cancel order request | Closed | Normal |  Michelle Schaefer | — | Kip Schroeder IV | wholesaleappgift-card | 14h | ●Responded | 5/5 | — | — | May 12, 2026 | May 15, 2026 | |
| 15636574 | Where is my order? | Closed | Normal |  Myra Feeney | — | Kip Schroeder IV | gift-card | 4h | ●Responded | 2/5 | — | — | May 12, 2026 | May 14, 2026 | |
| 63042615 | Insider tier issue | Closed | Low |  Jaylon Turcotte | — | Kip Schroeder IV | Chat | refundshippingloyalty | 16h | ●Responded | 5/5 | — | — | May 11, 2026 | May 14, 2026 |
| 33256763 | Lost package follow-up | Solved | Normal |  Jamel Hansen | — | Kip Schroeder IV | — | 5h | ●Responded | 5/5 | — | — | May 11, 2026 | - |