Ana Okuneva-Sanford
darrel23@hotmail.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 93098892 | Price match request | Solved | Normal | Ana Okuneva-Sanford | — |  Kip Schroeder IV | bopis | 2d | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 31300376 | Loyalty points not posting | Closed | High | Ana Okuneva-Sanford | — |  Chaz Renner | — | 2d | ●Responded | 1/5 | — | — | May 9, 2026 | May 14, 2026 | |
| 61270737 | Wrong shade sent | Pending | Normal | Ana Okuneva-Sanford | — |  Kaela Friesen | shippingbopis | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 95189028 | Wholesale order question | Closed | Normal | Ana Okuneva-Sanford | — |  Oscar O'Hara | fragrancereturns | 2d 18h | ○Sent, no reply | — | — | — | May 5, 2026 | May 9, 2026 | |
| 03036059 | Order arrived damaged | Solved | Normal | Ana Okuneva-Sanford | — |  Garth Dooley | viprefunddamaged | 4h | ⊘Not fired | — | — | — | Apr 13, 2026 | - | |
| 64057256 | Loyalty points not posting | Open | Low | Ana Okuneva-Sanford | — |  Katrina Johns | — | - | —Skipped | — | — | — | Apr 13, 2026 | - | |
| 84874116 | BOPIS order cancelled at store | Solved | Normal | Ana Okuneva-Sanford | — | Katrina Johns | app | 2d 17h | ⊘Not fired | — | — | — | Apr 2, 2026 | - | |
| 34414366 | Address change after shipping | Closed | High | Ana Okuneva-Sanford | — |  Mr. Eliza Gerhold IV | — | 2h | ●Responded | 5/5 | — | — | Apr 1, 2026 | Apr 3, 2026 | |
| 29580387 | Cancel subscription / Auto-replenish | Solved | Urgent | Ana Okuneva-Sanford | — | Kip Schroeder IV | Phone | shipping | 3h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - |
| 02804902 | Item authenticity concern | Solved | Normal | Ana Okuneva-Sanford | — | Chaz Renner | — | 1d 15h | ⊘Not fired | — | — | — | Mar 19, 2026 | - | |
| 47071788 | Price match request | Closed | Normal | Ana Okuneva-Sanford | — |  Dr. Mandy McLaughlin | vip | 1h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 20, 2026 | |
| 77796789 | Missing samples in order | Solved | Normal | Ana Okuneva-Sanford | — |  Julie Hodkiewicz | samplesinfluencershade-match | 21h | ●Responded | 5/5 | — | — | Mar 10, 2026 | - | |
| 38900195 | Cancel subscription / Auto-replenish | Closed | High | Ana Okuneva-Sanford | — | Kip Schroeder IV | Chat | damaged | 3d | ●Responded | 4/5 | — | — | Mar 7, 2026 | Mar 11, 2026 |
| 92054580 | Order arrived damaged | Solved | Normal | Ana Okuneva-Sanford | — |  Steve O'Conner | Chat | vipgift-cardrefund | 6h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - |
| 00245426 | Klarna / Afterpay split issue | Pending | Low | Ana Okuneva-Sanford | — |  Vilma Gusikowski | Chat | influencer | - | —Skipped | — | — | — | Feb 7, 2026 | - |
| 05748201 | Address change after shipping | Solved | Normal | Ana Okuneva-Sanford | — |  Mr. Cade Senger | apprefund | 3h | ●Responded | 5/5 | — | — | Feb 3, 2026 | - | |
| 08547623 | Allergic reaction concern | Closed | Low | Ana Okuneva-Sanford | — |  Amely Pacocha | Chat | — | 5h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 20, 2026 |
| 09171339 | Refund not received | Closed | Low | Ana Okuneva-Sanford | — | Mr. Eliza Gerhold IV | Chat | — | 8h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 7, 2026 |
| 40885041 | Return after 30-day window | Solved | Normal | Ana Okuneva-Sanford | — | Amely Pacocha | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - |
| 38430627 | Insider tier issue | Closed | Low | Ana Okuneva-Sanford | — | Vilma Gusikowski | Chat | influencershipping | 6h | ●Responded | 10/11 | — | — | Dec 4, 2025 | Dec 5, 2025 |
| 92506123 | Question about product ingredients | Open | Normal | Ana Okuneva-Sanford | — | Kaela Friesen | Chat | shade-matchgift-card | - | —Skipped | — | — | — | Dec 1, 2025 | - |
| 24166593 | Shipping cost question | Solved | Normal | Ana Okuneva-Sanford | — |  Leonard Waters-Howell | Chat | — | 4h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 38777948 | Cancel order request | Solved | Normal | Ana Okuneva-Sanford | — | Mr. Cade Senger | Chat | fragrance | 6h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - |
| 63841394 | Where is my order? | Solved | Normal | Ana Okuneva-Sanford | — | Oscar O'Hara | bopissamplesinfluencer | 2h | ●Responded | 3/5 | — | — | Nov 12, 2025 | - | |
| 17980516 | Wholesale order question | Solved | Normal | Ana Okuneva-Sanford | — | Amely Pacocha | shade-matchrefund | 4h | ●Responded | 5/5 | — | — | Nov 10, 2025 | - | |
| 15338528 | Price match request | Solved | Normal | Ana Okuneva-Sanford | — | Vilma Gusikowski | Chat | loyaltyreturnsshipping | 2d 19h | ●Responded | 7/11 | — | — | Nov 10, 2025 | - |
| 35745562 | Missing items in shipment | Closed | Normal | Ana Okuneva-Sanford | — |  Miss Amber Hintz Sr. | shade-matchshipping | 12h | ⊘Not fired | — | — | — | Nov 6, 2025 | Nov 11, 2025 | |
| 22342962 | Price match request | Solved | Normal | Ana Okuneva-Sanford | — | Dr. Mandy McLaughlin | Chat | returns | 1d | ○Sent, no reply | — | — | — | Oct 14, 2025 | - |
| 31936897 | Klarna / Afterpay split issue | Pending | Low | Ana Okuneva-Sanford | — | Julie Hodkiewicz | Chat | wholesalegift-card | - | —Skipped | — | — | — | Oct 10, 2025 | - |
| 86645102 | Restock alert for backorder | Solved | Low | Ana Okuneva-Sanford | — |  Jacklyn Dare | damagedreturns | 1d 5h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 65241474 | Gift card balance question | Solved | Normal | Ana Okuneva-Sanford | — | Garth Dooley | — | 5h | ⊘Not fired | — | — | — | Sep 20, 2025 | - | |
| 00282361 | Price match request | Solved | Normal | Ana Okuneva-Sanford | — |  Mr. Skyla Trantow | Chat | wholesalegift-cardrefund | 1d 22h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 40224549 | Influencer code not working | Pending | Normal | Ana Okuneva-Sanford | — | Mr. Cade Senger | influencer | - | —Skipped | — | — | — | Aug 13, 2025 | - | |
| 17478434 | App login problem | Solved | Normal | Ana Okuneva-Sanford | — | Steve O'Conner | Chat | — | 8h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - |
| 33101969 | Gift card balance question | Closed | High | Ana Okuneva-Sanford | — |  Mr. Lonie Hudson | Phone | returnsgift-cardbopis | 23h | ⊘Not fired | — | — | — | Jul 30, 2025 | Aug 5, 2025 |
| 69329316 | Where is my order? | Closed | Normal | Ana Okuneva-Sanford | — |  Darryl Jacobi | Chat | returnsgift-card | 5h | ○Sent, no reply | — | — | — | Jul 27, 2025 | Aug 1, 2025 |
| 17140074 | Pro discount enrollment | Solved | Low | Ana Okuneva-Sanford | — |  Faith Hilll | shade-match | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 12873636 | Allergic reaction concern | Solved | Normal | Ana Okuneva-Sanford | — | Amely Pacocha | — | 2h | ●Responded | 5/5 | — | — | Jul 16, 2025 | - | |
| 54923145 | Store experience feedback | Closed | Normal | Ana Okuneva-Sanford | — | Katrina Johns | fragranceloyalty | 21h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 12, 2025 | |
| 07178282 | Loyalty points not posting | Solved | Normal | Ana Okuneva-Sanford | — | Garth Dooley | influencer | 10h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 22343236 | Shipping cost question | Pending | Normal | Ana Okuneva-Sanford | — | Katrina Johns | gift-cardinfluencer | - | —Skipped | — | — | — | Jun 27, 2025 | - | |
| 75358272 | Missing items in shipment | Closed | High | Ana Okuneva-Sanford | — | Jacklyn Dare | — | 2h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jun 30, 2025 | |
| 56781903 | Foundation match help | Solved | Normal | Ana Okuneva-Sanford | — | Kaela Friesen | Chat | — | 9h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |