Kaela Friesen
Returns Specialist·Front line·mildred_johnson1@hotmail.com
Rating distribution
5
218
4
107
3
67
2
36
1
31
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.74 / 5
-0.40 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 10 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 12114449 | Return after 30-day window | Solved | High |  Sammie Beer MD | — | Kaela Friesen | returnsrefund | 8h | ⊘Not fired | — | — | — | May 23, 2026 | - | |
| 75438481 | Cancel subscription / Auto-replenish | Solved | Normal |  Tomas Torphy | — | Kaela Friesen | samples | 4h | ●Responded | 10/11 | — | — | May 23, 2026 | - | |
| 38844195 | Cancel order request | Solved | Normal |  Ottis Maggio | — | Kaela Friesen | Phone | influencershade-match | 4h | ●Responded | 5/5 | — | — | May 23, 2026 | - |
| 80489380 | Return after 30-day window | Solved | High |  Desiree Nikolaus | — | Kaela Friesen | fragrance | 2h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 93064210 | Wholesale order question | Solved | High |  Edward Schoen | — | Kaela Friesen | returnsshipping | 2h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 38247435 | App login problem | Closed | Low |  Terrance Gottlieb | — | Kaela Friesen | gift-cardbopisfragrance | 2h | ●Responded | 1/5 | — | — | May 22, 2026 | May 23, 2026 | |
| 67653937 | Missing samples in order | Solved | Normal |  Mr. Felipe O'Conner | — | Kaela Friesen | shade-matchrefund | 5h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 36535523 | Cancel order request | Solved | Low |  Lauren Bergnaum | — | Kaela Friesen | Chat | shipping | 1h | ●Responded | 10/11 | — | — | May 22, 2026 | - |
| 06136220 | Order arrived damaged | Open | Normal |  Myah Barrows | — | Kaela Friesen | wholesalevipreturns | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 27297227 | App login problem | Solved | Normal |  Heber Maggio | Aurora Hotels Group | Kaela Friesen | fragrancevip | 5d 15h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 73054818 | Wholesale order question | Open | Normal |  Brando Reilly | — | Kaela Friesen | Phone | influencersamples | - | —Skipped | — | — | — | May 22, 2026 | - |
| 96507530 | Order arrived damaged | Solved | Normal |  Sara Cartwright PhD | — | Kaela Friesen | gift-cardrefundshade-match | 2h | ●Responded | 5/5 | — | — | May 22, 2026 | - | |
| 30615103 | Missing samples in order | Solved | Normal |  Bettye Gislason | — | Kaela Friesen | — | 2d 7h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 66443664 | Gift card balance question | Solved | Normal | Ottis Maggio | — | Kaela Friesen | shipping | 17h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 79427969 | Lost package follow-up | Solved | Low |  Tonya Streich | — | Kaela Friesen | influencerwholesale | 4h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 51064636 | Missing samples in order | Open | Normal |  Alfred Quigley | — | Kaela Friesen | wholesaleapp | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 39264833 | Gift card balance question | Closed | Normal |  Mr. Tommie Haley II | — | Kaela Friesen | Chat | refund | 6h | ●Responded | 3/5 | — | — | May 22, 2026 | May 26, 2026 |
| 18510595 | Price match request | Solved | Low |  Renee Spinka | — | Kaela Friesen | — | 2d 3h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 23559933 | Birthday gift not received | Pending | Normal |  Gene Franey | — | Kaela Friesen | Social | shade-matchvip | - | —Skipped | — | — | — | May 21, 2026 | - |
| 80869929 | Influencer code not working | Open | Normal |  Hester Larkin | — | Kaela Friesen | Chat | returns | - | —Skipped | — | — | — | May 21, 2026 | - |
| 21113419 | Loyalty points not posting | Solved | Low |  Olga Hegmann | — | Kaela Friesen | app | 1d 17h | ●Responded | 4/5 | — | — | May 21, 2026 | - | |
| 48259269 | Cancel order request | Pending | Normal |  Roberto Kovacek | — | Kaela Friesen | Phone | samples | - | —Skipped | — | — | — | May 21, 2026 | - |
| 59069807 | BOPIS pickup not ready | Solved | Normal |  Ms. Kylee Anderson | — | Kaela Friesen | — | 11h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 18634924 | Address change after shipping | Solved | Urgent |  Rosendo Friesen | — | Kaela Friesen | Chat | wholesalesamplesinfluencer | 7h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 36275639 | Discount code not working | Closed | Normal |  Ms. Dagmar Cremin | — | Kaela Friesen | app | 1h | ○Sent, no reply | — | — | — | May 21, 2026 | May 25, 2026 | |
| 18345687 | Cancel subscription / Auto-replenish | Closed | Normal |  Mrs. Dorothy Russel | — | Kaela Friesen | bopisrefundsamples | 5h | ○Sent, no reply | — | — | — | May 21, 2026 | May 23, 2026 | |
| 66290843 | Store experience feedback | Solved | High |  Stuart Zieme | — | Kaela Friesen | Chat | — | 1d | ●Responded | 10/11 | — | — | May 21, 2026 | - |
| 90981743 | Cancel order request | Solved | High |  Joan Daugherty | — | Kaela Friesen | returns | 4h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 53045159 | Address change after shipping | Solved | Normal |  Ed Ritchie | — | Kaela Friesen | Chat | wholesaleloyalty | 3h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 61706281 | Where is my order? | Pending | Normal |  Elijah Paucek | Pacific Beauty Distributors | Kaela Friesen | influencerrefundgift-card | - | —Skipped | — | — | — | May 20, 2026 | - | |
| 84186415 | Price match request | Closed | Low |  Faith Ziemann | — | Kaela Friesen | fragrancegift-card | 6h | ●Responded | 5/5 | — | — | May 20, 2026 | May 26, 2026 | |
| 29556028 | Lost package follow-up | Solved | Normal |  Sadie Littel | — | Kaela Friesen | shade-match | 1h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 06753954 | Refund not received | Closed | Normal |  Delores Shanahan | — | Kaela Friesen | Chat | damagedapp | 9h | ○Sent, no reply | — | — | — | May 19, 2026 | May 26, 2026 |
| 16834508 | Pro discount enrollment | Open | Low |  Candice Armstrong | — | Kaela Friesen | loyaltyinfluencer | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 68750583 | Wholesale order question | Solved | High |  Golda Bosco | — | Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 23648926 | Shipping cost question | Open | Normal |  Frederique Huels | — | Kaela Friesen | — | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 29224884 | Allergic reaction concern | Pending | High |  Dr. Adan Bartell | — | Kaela Friesen | Social | bopisreturnssamples | - | —Skipped | — | — | — | May 18, 2026 | - |
| 99059468 | Question about product ingredients | Solved | Low |  Ellen Schuppe | — | Kaela Friesen | Chat | refundvipdamaged | 9h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 93817630 | Lost package follow-up | Solved | Normal |  Willard Torphy PhD | — | Kaela Friesen | Chat | loyalty | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 59949804 | App login problem | Solved | Normal |  Mortimer Boyle | — | Kaela Friesen | — | 5h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 25536095 | Restock alert for backorder | Closed | Normal |  Dan Dooley | — | Kaela Friesen | Chat | gift-cardappfragrance | 2d 12h | ⊘Not fired | — | — | — | May 16, 2026 | May 24, 2026 |
| 26750594 | Cancel subscription / Auto-replenish | Solved | Low |  Chyna Langworth | — | Kaela Friesen | shippinginfluencer | 2d 14h | ⊘Not fired | — | — | — | May 16, 2026 | - | |
| 66551022 | Where is my order? | Solved | Normal |  Nick Murray | — | Kaela Friesen | — | 1d 12h | ●Responded | 1/5 | — | — | May 16, 2026 | - | |
| 31656504 | Klarna / Afterpay split issue | Solved | High |  Nikolas Terry | — | Kaela Friesen | wholesale | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 88035746 | Cancel order request | Closed | High |  Drew Ankunding | — | Kaela Friesen | Chat | vipwholesale | 4h | ⊘Not fired | — | — | — | May 15, 2026 | May 19, 2026 |
| 52038572 | Order arrived damaged | Pending | Normal |  Ben Heidenreich | — | Kaela Friesen | gift-cardbopiswholesale | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 52169264 | Shipping cost question | Pending | Normal |  Westley Emard | Atlas Hospitality | Kaela Friesen | vip | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 18851174 | Cancel order request | Closed | Normal |  Isabel Flatley | — | Kaela Friesen | Chat | shippingfragrancebopis | 1d 17h | ○Sent, no reply | — | — | — | May 15, 2026 | May 23, 2026 |
| 71530886 | Insider tier issue | Closed | Low |  Amira Howe | — | Kaela Friesen | Social | vip | 20h | ⊘Not fired | — | — | — | May 15, 2026 | May 19, 2026 |
| 22543917 | Birthday gift not received | Closed | Low | Tonya Streich | — | Kaela Friesen | Chat | — | 4d 15h | ○Sent, no reply | — | — | — | May 15, 2026 | May 25, 2026 |