Hester Larkin
jodi_romaguera-smitham78@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 80869929 | Influencer code not working | Open | Normal | — | Chat | returns | - | —Skipped | — | — | — | May 21, 2026 | - | ||
| 95906046 | Missing samples in order | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |||
| 59786938 | Loyalty points not posting | Pending | Normal | — | Phone | wholesale | - | —Skipped | — | — | — | May 12, 2026 | - | ||
| 42970697 | Refund not received | Closed | Normal | — | Chat | damagedfragrance | 4h | ○Sent, no reply | — | — | — | May 1, 2026 | May 5, 2026 | ||
| 96760041 | Cancel order request | Pending | Normal | — | damagedvipgift-card | - | —Skipped | — | — | — | Apr 16, 2026 | - | |||
| 52672345 | Loyalty points not posting | Solved | Low | — | vipshippingloyalty | 4d 6h | ⊘Not fired | — | — | — | Apr 15, 2026 | - | |||
| 84913255 | Question about product ingredients | Solved | Normal | — | — | 17h | ⊘Not fired | — | — | — | Apr 11, 2026 | - | |||
| 90234064 | Question about product ingredients | Solved | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | ||
| 34410870 | Cancel subscription / Auto-replenish | Solved | Normal | — | loyalty | 4d 15h | ●Responded | 3/5 | — | — | Mar 7, 2026 | - | |||
| 81432325 | Question about product ingredients | Solved | Low | — | samples | 11h | ●Responded | 1/11 | — | — | Feb 27, 2026 | - | |||
| 69593478 | Where is my order? | Closed | Low | — | samplesapp | 17h | ●Responded | 4/5 | — | — | Feb 26, 2026 | Mar 2, 2026 | |||
| 21649765 | Birthday gift not received | Solved | Low | — | Chat | — | 5d 1h | ●Responded | 2/5 | — | — | Feb 7, 2026 | - | ||
| 08894255 | Pro discount enrollment | Solved | High | — | — | 13h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - | |||
| 59668373 | Store experience feedback | Solved | Normal | — | Chat | refundshipping | 22h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | ||
| 13332256 | Foundation match help | Open | Normal | — | Social | influencer | - | —Skipped | — | — | — | Dec 18, 2025 | - | ||
| 58656373 | Return after 30-day window | Closed | Normal | — | app | 2h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 12, 2025 | |||
| 88412978 | Missing items in shipment | Solved | Normal | — | wholesale | 1d | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |||
| 76642628 | Cancel order request | Closed | Normal | — | Phone | gift-carddamaged | 18h | ⊘Not fired | — | — | — | Dec 1, 2025 | Dec 9, 2025 | ||
| 30551564 | Address change after shipping | Solved | Normal | — | influencervipshipping | 2d 2h | ●Responded | 4/5 | — | — | Nov 29, 2025 | - | |||
| 34123826 | Restock alert for backorder | Solved | Normal | — | damagedapp | 5h | ●Responded | 7/11 | — | — | Nov 21, 2025 | - | |||
| 00834441 | Missing items in shipment | Pending | High | — | shade-matchdamaged | - | —Skipped | — | — | — | Nov 4, 2025 | - | |||
| 14149923 | Wholesale order question | Solved | Low | — | — | 2h | ⊘Not fired | — | — | — | Nov 4, 2025 | - | |||
| 72090841 | Wrong shade sent | Solved | Normal | — | influencerappshade-match | 1h | ●Responded | 5/5 | — | — | Nov 4, 2025 | - | |||
| 37920391 | Refund not received | Solved | Urgent | — | Chat | damaged | 18h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - | ||
| 16289419 | Store experience feedback | Solved | High | — | influencer | 12h | ●Responded | 9/11 | — | — | Oct 22, 2025 | - | |||
| 47281167 | Wholesale order question | Closed | High | — | gift-cardwholesale | 5h | ●Responded | 5/5 | — | — | Oct 6, 2025 | Oct 13, 2025 | |||
| 34174502 | Restock alert for backorder | Pending | Normal | — | samples | - | —Skipped | — | — | — | Oct 6, 2025 | - | |||
| 09350414 | App crashes at checkout | Solved | Normal | — | damaged | 1h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - | |||
| 72697313 | Order arrived damaged | Solved | High | — | Phone | fragrancebopis | 6h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - | ||
| 62993603 | Birthday gift not received | Solved | High | — | influencer | 10h | ●Responded | 5/5 | — | — | Sep 23, 2025 | - | |||
| 00751796 | Missing samples in order | Solved | Normal | — | Chat | loyaltyshippingdamaged | 4h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | ||
| 59416949 | Address change after shipping | Solved | Normal | — | Chat | — | 6h | ⊘Not fired | — | — | — | Aug 27, 2025 | - | ||
| 57617063 | BOPIS pickup not ready | Open | High | — | Chat | — | - | —Skipped | — | — | — | Aug 25, 2025 | - | ||
| 80506160 | Restock alert for backorder | Closed | Normal | — | — | 22h | ○Sent, no reply | — | — | — | Aug 18, 2025 | Aug 26, 2025 | |||
| 52764026 | Influencer code not working | Solved | Normal | — | Chat | appwholesale | 4h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | ||
| 81005545 | Item authenticity concern | Closed | High | — | damagedwholesalevip | 14h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 12, 2025 | |||
| 65773787 | Item authenticity concern | Solved | Normal | — | appshade-matchvip | 4h | ⊘Not fired | — | — | — | Jul 1, 2025 | - | |||
| 44686488 | Where is my order? | Solved | Normal | — | Chat | fragrancewholesalerefund | 2d 7h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | ||
| 80649649 | Missing items in shipment | Solved | Normal | — | damagedrefund | 1d 9h | ⊘Not fired | — | — | — | Jun 24, 2025 | - | |||
| 34573436 | Allergic reaction concern | Closed | Normal | — | returnsfragrance | 6d 9h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jul 4, 2025 | |||
| 38802714 | BOPIS order cancelled at store | Pending | Normal | — | Social | fragrancereturnsdamaged | - | —Skipped | — | — | — | Jun 20, 2025 | - | ||
| 21313928 | Allergic reaction concern | Solved | Normal | — | shippingwholesale | 18h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |||
| 20837080 | Price match request | Closed | Normal | — | damaged | 19h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 11, 2025 |