Lily Raynor
Customer Care Lead·Senior·clark_heaney28@yahoo.com
Rating distribution
5
97
4
201
3
95
2
62
1
64
QA performance
Total evals
3
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.31 / 5
-0.40 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 15 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44707348 | App crashes at checkout | Solved | Normal |  Lorraine Carroll Jr. | — | Lily Raynor | Chat | appshade-matchbopis | 6h | ○Sent, no reply | — | — | — | May 23, 2026 | - |
| 07583953 | Gift card balance question | Pending | High |  Barbara Herman | — | Lily Raynor | — | - | —Skipped | — | — | — | May 23, 2026 | - | |
| 56881537 | Pro discount enrollment | Solved | Normal |  Hugh Cummerata | — | Lily Raynor | Phone | bopisgift-card | 13h | ⊘Not fired | — | — | — | May 22, 2026 | - |
| 11323083 | Price match request | Solved | Normal |  Rochelle Kunze | — | Lily Raynor | Chat | apployalty | 5d 21h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 40395900 | App login problem | Solved | Normal |  Nick Murray | — | Lily Raynor | Phone | appshade-matchshipping | 3h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 52635050 | Influencer code not working | Pending | Low |  Faye Nolan-Smith | — | Lily Raynor | Social | shade-matchgift-cardloyalty | - | —Skipped | — | — | — | May 22, 2026 | - |
| 47414008 | Allergic reaction concern | Pending | Normal |  Lacy Schuppe | — | Lily Raynor | vipappfragrance | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 10910338 | Order arrived damaged | Closed | Normal |  Tanner Kautzer | — | Lily Raynor | samplesbopisreturns | 4h | ○Sent, no reply | — | — | — | May 22, 2026 | May 26, 2026 | |
| 78035784 | Return after 30-day window | Closed | Normal |  Mr. Benjamin Ryan | — | Lily Raynor | shippingloyaltygift-card | 16h | ●Responded | 5/5 | — | — | May 21, 2026 | May 25, 2026 | |
| 25774768 | Pro discount enrollment | Pending | Normal |  Enrique Walter | — | Lily Raynor | refundshippingshade-match | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 72475058 | Wholesale order question | Closed | Urgent |  Molly Graham | — | Lily Raynor | Chat | — | 2h | ⊘Not fired | — | — | — | May 21, 2026 | May 28, 2026 |
| 11836947 | Pro discount enrollment | Closed | Normal |  Elsie Bernier | — | Lily Raynor | wholesalesamples | 2d 5h | ○Sent, no reply | — | — | — | May 20, 2026 | May 25, 2026 | |
| 85251223 | Item authenticity concern | Solved | Normal |  Grant Johns | — | Lily Raynor | wholesale | 4h | ●Responded | 9/11 | — | — | May 20, 2026 | - | |
| 48530085 | Pro discount enrollment | Open | Normal |  Claudie Gleason | — | Lily Raynor | Chat | gift-cardfragrance | - | —Skipped | — | — | — | May 20, 2026 | - |
| 26417531 | Discount code not working | Solved | High |  Makenzie Hilpert | — | Lily Raynor | — | 1d | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 19343710 | Birthday gift not received | Solved | Low |  Camden Block | — | Lily Raynor | Chat | samplesinfluencer | 21h | ⊘Not fired | — | — | — | May 19, 2026 | - |
| 42460720 | Lost package follow-up | Solved | Low |  Josh Dooley | — | Lily Raynor | refundwholesale | 3h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 07696308 | Cancel order request | Solved | Normal |  Mamie Wehner | — | Lily Raynor | bopis | 5h | ●Responded | 4/5 | — | — | May 19, 2026 | - | |
| 44837645 | Cancel order request | Solved | Normal |  Mr. Javier Rolfson | — | Lily Raynor | wholesalesamples | 1h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 49376535 | Refund not received | Solved | Urgent |  Roel Little | — | Lily Raynor | Chat | shade-matchdamagedloyalty | 5h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 97564089 | Birthday gift not received | Solved | Normal |  Anthony Schaefer | — | Lily Raynor | Chat | damagedfragrance | 1h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 77726502 | Missing samples in order | Pending | High |  Miss Roslyn Ziemann | — | Lily Raynor | Chat | — | - | —Skipped | — | — | — | May 19, 2026 | - |
| 61713096 | BOPIS order cancelled at store | Solved | Normal |  Adrian Franey-Lebsack | — | Lily Raynor | — | 3h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 30872857 | Allergic reaction concern | Pending | Normal |  Verona O'Connell | — | Lily Raynor | Chat | loyaltyapprefund | - | —Skipped | — | — | — | May 18, 2026 | - |
| 98901598 | Loyalty points not posting | Closed | Normal |  Claire Hyatt | — | Lily Raynor | loyalty | 5h | ○Sent, no reply | — | — | — | May 18, 2026 | May 24, 2026 | |
| 11219915 | Foundation match help | Solved | Low |  Cathy Osinski | — | Lily Raynor | Chat | returnsinfluencer | 3h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 05493592 | Order arrived damaged | Solved | Low |  Frederique Huels | — | Lily Raynor | gift-cardloyalty | 21h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 02453696 | Wrong shade sent | Solved | Normal |  Jeannette Bosco-Grimes | — | Lily Raynor | bopisreturns | 2d 1h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 06435717 | Question about product ingredients | Solved | Normal |  Roger Deckow | — | Lily Raynor | bopisreturns | 23h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 85052877 | App crashes at checkout | Solved | Normal |  Quincy Hoeger | — | Lily Raynor | Social | shippingapployalty | 22h | ⊘Not fired | — | — | — | May 17, 2026 | - |
| 08027790 | Pro discount enrollment | Solved | High |  Mr. Keon Schuster | — | Lily Raynor | damaged | 13h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 25429472 | Shipping cost question | Solved | Normal |  Carol Morissette | — | Lily Raynor | Chat | shippingloyalty | 21h | ●Responded | 9/11 | — | — | May 17, 2026 | - |
| 51043852 | Pro discount enrollment | Closed | Normal |  Brittany Tromp | — | Lily Raynor | Chat | — | 6h | ●Responded | 4/5 | — | — | May 17, 2026 | May 18, 2026 |
| 71826883 | Cancel subscription / Auto-replenish | Solved | Normal |  Carlos Beer | — | Lily Raynor | — | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 38348636 | Pro discount enrollment | Closed | Normal |  Mrs. Monica Daugherty | — | Lily Raynor | loyaltyshippinggift-card | 4h | ○Sent, no reply | — | — | — | May 16, 2026 | May 20, 2026 | |
| 36171301 | Shipping cost question | Pending | Normal |  Shanna Homenick | — | Lily Raynor | refundshipping | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 26739049 | Address change after shipping | Pending | Normal |  Amos Barton | — | Lily Raynor | Chat | shippingsamplesreturns | - | —Skipped | — | — | — | May 15, 2026 | - |
| 40093981 | Wholesale order question | Closed | Normal | Mrs. Monica Daugherty | — | Lily Raynor | fragrance | 3h | ○Sent, no reply | — | — | — | May 15, 2026 | May 21, 2026 | |
| 82876363 | Influencer code not working | Closed | High |  Lester Sipes | — | Lily Raynor | Chat | damagedrefund | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | May 16, 2026 |
| 95314932 | Foundation match help | Solved | High |  Dr. Hermann Ferry | Marquee Events | Lily Raynor | Chat | fragrancebopis | 8h | ●Responded | 3/5 | — | — | May 15, 2026 | - |
| 38449943 | Allergic reaction concern | Closed | Low |  Barbara Langworth | — | Lily Raynor | Phone | — | 5h | ⊘Not fired | — | — | — | May 15, 2026 | May 16, 2026 |
| 22108156 | BOPIS pickup not ready | Solved | Normal |  Winifred Hirthe | — | Lily Raynor | Chat | viployaltyreturns | 2d 9h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 91494746 | BOPIS pickup not ready | Solved | Normal |  Ayana Hane | — | Lily Raynor | influencerappsamples | 20h | ●Responded | 1/11 | — | — | May 15, 2026 | - | |
| 43078336 | App crashes at checkout | Solved | High |  Patty Pacocha | — | Lily Raynor | Chat | influencerloyalty | 9d 19h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 32180994 | Discount code not working | Pending | High |  Gene Jones | — | Lily Raynor | Chat | apployaltyshipping | - | —Skipped | — | — | — | May 15, 2026 | - |
| 31979029 | Foundation match help | Solved | Normal |  Santos Douglas | — | Lily Raynor | Chat | damagedloyaltysamples | 2h | ⊘Not fired | — | — | — | May 14, 2026 | - |
| 45211652 | Return after 30-day window | Solved | Normal |  Adriel Terry | — | Lily Raynor | fragrancedamaged | 1d 16h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 46423958 | Lost package follow-up | Solved | Normal | Amos Barton | — | Lily Raynor | returns | 6h | ⊘Not fired | — | — | — | May 14, 2026 | - | |
| 01376813 | Item authenticity concern | Solved | Normal |  Hank Crist | Atlas Hospitality | Lily Raynor | Phone | influencerrefund | 16h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 87668711 | Discount code not working | Solved | Low |  Jude Heidenreich | — | Lily Raynor | — | 13h | ●Responded | 2/5 | — | — | May 14, 2026 | - |