Enrique Walter
opal_kemmer32@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 25774768 | Pro discount enrollment | Pending | Normal | — | refundshippingshade-match | - | —Skipped | — | — | — | May 21, 2026 | - | |||
| 42471304 | Insider tier issue | Pending | High | — | influencershade-matchdamaged | - | —Skipped | — | — | — | May 17, 2026 | - | |||
| 34681996 | Lost package follow-up | Solved | Urgent | — | bopis | 10h | ●Responded | 4/5 | — | — | Apr 29, 2026 | - | |||
| 27322403 | Question about product ingredients | Solved | Normal | — | — | 2h | ⊘Not fired | — | — | — | Apr 28, 2026 | - | |||
| 41525530 | Question about product ingredients | Solved | Low | — | Chat | damagedloyalty | 11h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | ||
| 66837171 | Order arrived damaged | Solved | Normal | — | damaged | 7h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | |||
| 32864008 | Address change after shipping | Solved | Low | — | fragrancesamplesvip | 16h | ●Responded | 5/5 | — | — | Apr 14, 2026 | - | |||
| 80128503 | Discount code not working | Solved | Low | — | shippingloyalty | 3h | ●Responded | 5/5 | — | — | Apr 6, 2026 | - | |||
| 93646530 | Birthday gift not received | Closed | Urgent | — | Chat | refundfragranceinfluencer | 10h | ○Sent, no reply | — | — | — | Mar 31, 2026 | Apr 6, 2026 | ||
| 79004451 | Insider tier issue | Solved | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |||
| 25739089 | Address change after shipping | Closed | Low | — | Chat | loyaltyvip | 6h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 5, 2026 | ||
| 87866231 | Wholesale order question | Solved | High | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | ||
| 46222087 | Wholesale order question | Closed | High | — | gift-cardloyaltyrefund | 7h | ⊘Not fired | — | — | — | Feb 14, 2026 | Feb 18, 2026 | |||
| 59930691 | Pro discount enrollment | Closed | Normal | — | wholesaleloyaltyfragrance | 4h | ●Responded | 1/11 | — | — | Feb 12, 2026 | Feb 19, 2026 | |||
| 48357862 | BOPIS order cancelled at store | Solved | Low | — | returnssamples | 1h | ●Responded | 5/5 | — | — | Feb 12, 2026 | - | |||
| 89912158 | Return after 30-day window | Solved | Low | — | Social | vipshade-match | 2h | ⊘Not fired | — | — | — | Feb 6, 2026 | - | ||
| 03223325 | Pro discount enrollment | Closed | Normal | — | vip | 13h | ⊘Not fired | — | — | — | Jan 7, 2026 | Jan 9, 2026 | |||
| 99362400 | Gift card balance question | Closed | Normal | — | Chat | gift-cardreturnsshade-match | 6h | ●Responded | 5/5 | — | — | Dec 28, 2025 | Dec 30, 2025 | ||
| 30620078 | Cancel order request | Closed | Low | — | wholesalebopis | 6h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 21, 2025 | |||
| 98028716 | Foundation match help | Solved | Normal | — | Chat | samplesfragrancedamaged | 7d 12h | ⊘Not fired | — | — | — | Nov 24, 2025 | - | ||
| 49484824 | BOPIS order cancelled at store | Closed | Low | — | — | 2h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 9, 2025 | |||
| 85549373 | Klarna / Afterpay split issue | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Oct 25, 2025 | - | ||
| 78301098 | Cancel subscription / Auto-replenish | Solved | Low | — | bopisvip | 6h | ●Responded | 5/5 | — | — | Oct 14, 2025 | - | |||
| 17815947 | Cancel subscription / Auto-replenish | Closed | Urgent | — | wholesaleapp | 19h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Oct 4, 2025 | |||
| 79973755 | Missing samples in order | Solved | Normal | — | Phone | samples | 9h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | ||
| 08111572 | Gift card balance question | Closed | Low | — | gift-cardreturns | 7h | ●Responded | 5/5 | — | — | Sep 18, 2025 | Sep 22, 2025 | |||
| 23469629 | Gift card balance question | Solved | Normal | — | gift-cardreturns | 2d 14h | ●Responded | 4/5 | — | — | Sep 11, 2025 | - | |||
| 13358964 | App crashes at checkout | Solved | Normal | — | Phone | shippingwholesale | 1d 3h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | ||
| 43599217 | Birthday gift not received | Closed | Low | — | Phone | fragranceloyaltyshipping | 4h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 15, 2025 | ||
| 49571898 | Item authenticity concern | Closed | High | — | — | 17h | ○Sent, no reply | — | — | — | Jul 22, 2025 | Jul 26, 2025 | |||
| 13245918 | Price match request | Solved | High | — | Chat | — | 1d 22h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | ||
| 96779028 | Cancel order request | Pending | Normal | — | — | - | —Skipped | — | — | — | Jul 18, 2025 | - | |||
| 72009827 | Missing items in shipment | Solved | Urgent | — | Chat | bopis | 3d | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | ||
| 28045265 | Cancel order request | Solved | Low | — | Chat | shipping | 2h | ●Responded | 1/5 | — | — | Jun 27, 2025 | - | ||
| 02151674 | Restock alert for backorder | Solved | Normal | — | Chat | shippingreturns | 18h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | ||
| 43467453 | Influencer code not working | Pending | Normal | — | Chat | appreturnswholesale | - | —Skipped | — | — | — | Jun 23, 2025 | - | ||
| 29420742 | Shipping cost question | Solved | High | — | Chat | damagedloyalty | 6h | ●Responded | 5/5 | — | — | Jun 13, 2025 | - | ||
| 27659076 | Return after 30-day window | Solved | Normal | — | refundsamples | 6h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |||
| 76704536 | Where is my order? | Solved | Normal | — | Chat | — | 1d 4h | ○Sent, no reply | — | — | — | May 31, 2025 | - | ||
| 29351669 | App crashes at checkout | Solved | Low | — | — | 19h | ○Sent, no reply | — | — | — | May 30, 2025 | - | |||
| 88346236 | BOPIS order cancelled at store | Pending | Normal | — | damagedvip | - | —Skipped | — | — | — | May 28, 2025 | - |