Leonard Waters-Howell
Returns Specialist·Front line·christelle51@gmail.com
Rating distribution
5
198
4
126
3
56
2
46
1
29
QA performance
Total evals
4
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.52 / 5
-0.48 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 20 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69367303 | App login problem | Open | Normal |  Rosendo Shanahan | — | Leonard Waters-Howell | gift-card | - | —Skipped | — | — | — | May 23, 2026 | - | |
| 49140369 | Birthday gift not received | Pending | Low |  Clint Greenfelder | — | Leonard Waters-Howell | — | - | —Skipped | — | — | — | May 23, 2026 | - | |
| 90663601 | Gift card balance question | Solved | Low |  Lorraine Carroll Jr. | — | Leonard Waters-Howell | shipping | 1h | ●Responded | 5/5 | — | — | May 23, 2026 | - | |
| 79853384 | Influencer code not working | Closed | Normal |  Larry Schaefer V | — | Leonard Waters-Howell | — | 3h | ●Responded | 10/11 | — | — | May 23, 2026 | May 24, 2026 | |
| 31605242 | Price match request | Closed | Normal |  Miss Evalyn O'Connell DVM | — | Leonard Waters-Howell | damagedrefund | 2d 21h | ●Responded | 4/5 | — | — | May 22, 2026 | May 29, 2026 | |
| 59931467 | Price match request | Solved | Normal |  Orie Tillman | — | Leonard Waters-Howell | Chat | — | 1d 4h | ●Responded | 1/5 | — | — | May 22, 2026 | - |
| 58649216 | Foundation match help | Solved | Normal |  Desiree Nikolaus | — | Leonard Waters-Howell | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 24650742 | Refund not received | Solved | Low |  Margaret Jakubowski DDS | — | Leonard Waters-Howell | influencerrefundgift-card | 1d 18h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |
| 55321509 | Store experience feedback | Solved | Low |  Geneva Franey | — | Leonard Waters-Howell | Chat | vip | 9d 12h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 43202172 | Wrong shade sent | Closed | Low |  Allen Prohaska | — | Leonard Waters-Howell | Chat | returns | 3h | ○Sent, no reply | — | — | — | May 22, 2026 | May 27, 2026 |
| 13992477 | Shipping cost question | Solved | High |  Marcellus Oberbrunner | — | Leonard Waters-Howell | Chat | shade-matchdamaged | 12h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 18399617 | Shipping cost question | Pending | Normal |  Joyce Franey | — | Leonard Waters-Howell | gift-cardinfluencer | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 07587922 | Klarna / Afterpay split issue | Solved | Normal |  Loren Casper | — | Leonard Waters-Howell | vipfragranceinfluencer | 6h | ●Responded | 2/5 | — | — | May 21, 2026 | - | |
| 46109153 | Cancel subscription / Auto-replenish | Solved | Normal |  Henrietta Jacobi DDS | — | Leonard Waters-Howell | appfragranceloyalty | 7h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 94911447 | Missing samples in order | Closed | Urgent |  Noemie Rippin DVM | — | Leonard Waters-Howell | shippingrefund | 6h | ○Sent, no reply | — | — | — | May 21, 2026 | May 25, 2026 | |
| 22391862 | Birthday gift not received | Solved | High |  Mr. Sam Adams | — | Leonard Waters-Howell | gift-cardapp | 8h | ●Responded | 10/11 | — | — | May 21, 2026 | - | |
| 17053543 | Klarna / Afterpay split issue | Pending | Low |  Waino Fadel | — | Leonard Waters-Howell | app | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 98254891 | App login problem | Closed | Normal |  Flora Bosco | — | Leonard Waters-Howell | sampleswholesale | 1d 7h | ○Sent, no reply | — | — | — | May 20, 2026 | May 22, 2026 | |
| 41839713 | App login problem | Solved | High |  Olga Hegmann | — | Leonard Waters-Howell | fragrancerefundapp | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 55306438 | App login problem | Closed | Normal |  Elise Littel | — | Leonard Waters-Howell | Chat | gift-cardbopis | 15h | ○Sent, no reply | — | — | — | May 20, 2026 | May 28, 2026 |
| 93593408 | BOPIS pickup not ready | Solved | Normal |  Lana Corwin | — | Leonard Waters-Howell | Social | — | 5h | ⊘Not fired | — | — | — | May 20, 2026 | - |
| 47169418 | Shipping cost question | Solved | Low |  Brent Von I | — | Leonard Waters-Howell | Phone | gift-cardappreturns | 9h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 25253254 | Return after 30-day window | Solved | Normal |  Ms. Elena Ritchie I | — | Leonard Waters-Howell | — | 5h | ●Responded | 4/5 | — | — | May 20, 2026 | - | |
| 96618077 | Insider tier issue | Solved | Urgent |  Dr. Janelle Mills | — | Leonard Waters-Howell | Chat | — | 20h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 21286808 | Foundation match help | Solved | Low |  Ms. Deshaun McCullough MD | — | Leonard Waters-Howell | returns | 2h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 51392617 | Question about product ingredients | Pending | Normal |  Dr. Kenny Deckow Sr. | — | Leonard Waters-Howell | loyaltyshade-matchgift-card | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 46200755 | BOPIS pickup not ready | Solved | Normal |  Jazlyn Bosco | — | Leonard Waters-Howell | damagedshippingsamples | 20h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 10119231 | Address change after shipping | Closed | Normal |  Arthur Gutmann | — | Leonard Waters-Howell | Chat | shippingfragrance | 8h | ○Sent, no reply | — | — | — | May 19, 2026 | May 24, 2026 |
| 98583726 | Where is my order? | Closed | Low |  Danielle Gibson | — | Leonard Waters-Howell | shade-matchvip | 3h | ●Responded | 5/5 | — | — | May 19, 2026 | May 20, 2026 | |
| 90784790 | Cancel subscription / Auto-replenish | Closed | Urgent |  Nathan Schuster | — | Leonard Waters-Howell | refundloyaltyapp | 17h | ●Responded | 5/5 | — | — | May 19, 2026 | May 21, 2026 | |
| 47560985 | Allergic reaction concern | Solved | High |  Jaylon Turcotte | — | Leonard Waters-Howell | Chat | fragrancerefund | 8h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 19468186 | Discount code not working | Pending | Normal |  Jasmine Langworth | — | Leonard Waters-Howell | fragrancedamagedwholesale | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 40799407 | Wrong shade sent | Solved | High |  Layla Rau | — | Leonard Waters-Howell | Chat | — | 1d 22h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 19343608 | Where is my order? | Closed | Low |  Dr. Mariela Champlin | — | Leonard Waters-Howell | Chat | — | 14h | ○Sent, no reply | — | — | — | May 18, 2026 | May 26, 2026 |
| 25259542 | BOPIS pickup not ready | Solved | Normal |  Ms. Dagmar Cremin | — | Leonard Waters-Howell | Chat | — | 4d 21h | ●Responded | 2/5 | — | — | May 18, 2026 | - |
| 12633168 | Insider tier issue | Solved | Urgent |  Gilbert Price | — | Leonard Waters-Howell | gift-card | 1d 19h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 16815802 | Shipping cost question | Solved | High |  Katherine Conn | — | Leonard Waters-Howell | Social | apployalty | 1d 14h | ⊘Not fired | — | — | — | May 16, 2026 | - |
| 92620040 | Insider tier issue | Pending | Normal |  Forrest Hagenes | — | Leonard Waters-Howell | Chat | samplesinfluencerrefund | - | —Skipped | — | — | — | May 16, 2026 | - |
| 64493754 | Lost package follow-up | Closed | Normal |  Mrs. Chelsea Grant | — | Leonard Waters-Howell | Chat | — | 17h | ●Responded | 10/11 | — | — | May 15, 2026 | May 20, 2026 |
| 73942498 | Discount code not working | Pending | Normal |  Katrina Hessel | — | Leonard Waters-Howell | Social | returnsshade-matchgift-card | - | —Skipped | — | — | — | May 15, 2026 | - |
| 00023635 | Return after 30-day window | Solved | Normal |  Florian Herman | — | Leonard Waters-Howell | Chat | shade-matchloyaltyapp | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 61885691 | Item authenticity concern | Solved | Normal |  Lauren Bergnaum | — | Leonard Waters-Howell | wholesalebopisshade-match | 18h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 67085052 | App crashes at checkout | Solved | Low |  Rodney Walker | — | Leonard Waters-Howell | appshade-match | 1h | ⊘Not fired | — | — | — | May 15, 2026 | - | |
| 63495290 | App crashes at checkout | Solved | Low |  Frederick Kling | — | Leonard Waters-Howell | Chat | — | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 90238545 | Cancel subscription / Auto-replenish | Closed | Low |  Hallie Feest | — | Leonard Waters-Howell | Phone | — | 7d 11h | ○Sent, no reply | — | — | — | May 15, 2026 | May 27, 2026 |
| 01969067 | Birthday gift not received | Closed | High |  Miss Nettie Muller | — | Leonard Waters-Howell | vipinfluencer | 5h | ●Responded | 5/5 | — | — | May 15, 2026 | May 21, 2026 | |
| 38228225 | App crashes at checkout | Solved | Urgent |  Kraig Barrows DDS | — | Leonard Waters-Howell | Chat | samples | 5h | ●Responded | 2/5 | — | — | May 14, 2026 | - |
| 72075444 | Cancel order request | Closed | Normal |  Drake Harber | — | Leonard Waters-Howell | — | 1h | ⊘Not fired | — | — | — | May 14, 2026 | May 21, 2026 | |
| 48820154 | Cancel subscription / Auto-replenish | Solved | Low |  Mr. Clay Hilpert | — | Leonard Waters-Howell | shade-matchgift-card | 1d 12h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 59785438 | Birthday gift not received | Closed | Normal |  Electa Nader | — | Leonard Waters-Howell | vipwholesale | 1h | ⊘Not fired | — | — | — | May 14, 2026 | May 17, 2026 |