Joyce Franey
hector6@yahoo.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18399617 | Shipping cost question | Pending | Normal | Joyce Franey | — |  Leonard Waters-Howell | gift-cardinfluencer | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 88312915 | Allergic reaction concern | Closed | Normal | Joyce Franey | — |  Mr. Cade Senger | Chat | gift-cardshippinginfluencer | 2d 23h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 |
| 64835209 | Influencer code not working | Open | Low | Joyce Franey | — |  Chaz Renner | Chat | refundloyaltysamples | - | —Skipped | — | — | — | Apr 28, 2026 | - |
| 42560791 | Gift card balance question | Solved | Low | Joyce Franey | — |  Mr. Eliza Gerhold IV | vipgift-card | 1h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 72683513 | Lost package follow-up | Solved | Normal | Joyce Franey | — |  Mr. Lonie Hudson | sampleswholesalevip | 1d 23h | ●Responded | 4/5 | — | — | Apr 8, 2026 | - | |
| 82253961 | Gift card balance question | Open | High | Joyce Franey | — |  Kaela Friesen | Chat | refund | - | —Skipped | — | — | — | Apr 3, 2026 | - |
| 58835056 | Discount code not working | Solved | Normal | Joyce Franey | — |  Steve O'Conner | wholesale | 2d 21h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |
| 03194169 | Question about product ingredients | Closed | Normal | Joyce Franey | — | Chaz Renner | Chat | viprefundloyalty | 5h | ⊘Not fired | — | — | — | Mar 26, 2026 | Mar 27, 2026 |
| 54753523 | App login problem | Closed | Normal | Joyce Franey | — | Mr. Eliza Gerhold IV | gift-cardfragrance | 1h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 28, 2026 | |
| 85291162 | BOPIS order cancelled at store | Solved | Normal | Joyce Franey | — |  Darryl Jacobi | Chat | shade-match | 22h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - |
| 19775157 | Klarna / Afterpay split issue | Solved | Normal | Joyce Franey | — |  Garth Dooley | wholesalevipdamaged | 16h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |
| 02552734 | Return after 30-day window | Solved | Normal | Joyce Franey | — | Steve O'Conner | loyaltyinfluencerfragrance | 5h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 63316171 | Gift card balance question | Solved | Low | Joyce Franey | — |  Oscar O'Hara | shade-match | 4h | ●Responded | 5/5 | — | — | Mar 2, 2026 | - | |
| 70195182 | Lost package follow-up | Solved | Low | Joyce Franey | — |  Kip Schroeder IV | Social | — | 14h | ⊘Not fired | — | — | — | Feb 28, 2026 | - |
| 21786786 | Lost package follow-up | Solved | Normal | Joyce Franey | — |  Eula McKenzie | Chat | damagedvipshipping | 2h | ●Responded | 4/5 | — | — | Feb 27, 2026 | - |
| 78136730 | Gift card balance question | Closed | Normal | Joyce Franey | — |  Yazmin Jast | fragrancegift-card | 2h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 14, 2026 | |
| 45347263 | Price match request | Solved | Normal | Joyce Franey | — |  Dr. Mandy McLaughlin | Chat | shade-matchbopis | 2d 6h | ⊘Not fired | — | — | — | Feb 7, 2026 | - |
| 94902743 | Refund not received | Solved | Normal | Joyce Franey | — | Chaz Renner | — | 6h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 18946969 | App crashes at checkout | Solved | High | Joyce Franey | — |  Amely Pacocha | Chat | loyaltysamples | 7d 17h | ⊘Not fired | — | — | — | Feb 4, 2026 | - |
| 06488720 | Insider tier issue | Pending | Normal | Joyce Franey | — | Mr. Cade Senger | Phone | fragrancewholesale | - | —Skipped | — | — | — | Jan 9, 2026 | - |
| 69629125 | Influencer code not working | Solved | Normal | Joyce Franey | — | Steve O'Conner | damaged | 20h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 97467087 | Gift card balance question | Pending | Normal | Joyce Franey | — | Garth Dooley | Chat | influencer | - | —Skipped | — | — | — | Dec 29, 2025 | - |
| 44700910 | Price match request | Solved | Urgent | Joyce Franey | — | Kip Schroeder IV | Chat | bopisshade-match | 1d 7h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - |
| 18948397 | BOPIS order cancelled at store | Closed | Low | Joyce Franey | — |  Julie Hodkiewicz | damagedfragrancebopis | 5h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 28, 2025 | |
| 28600934 | Cancel subscription / Auto-replenish | Closed | High | Joyce Franey | — | Oscar O'Hara | Chat | loyalty | 3h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 20, 2025 |
| 74156444 | App crashes at checkout | Solved | Normal | Joyce Franey | — | Julie Hodkiewicz | fragrance | 8d 21h | ●Responded | 2/5 | — | — | Oct 10, 2025 | - | |
| 42990874 | Restock alert for backorder | Solved | Normal | Joyce Franey | — |  Mr. Skyla Trantow | Chat | wholesale | 1d | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 74840753 | Restock alert for backorder | Solved | Low | Joyce Franey | — | Mr. Lonie Hudson | returns | 3h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 26669142 | App login problem | Closed | Normal | Joyce Franey | — | Eula McKenzie | bopisreturns | 2d | ●Responded | 1/5 | — | — | Aug 25, 2025 | Sep 3, 2025 | |
| 82590238 | Store experience feedback | Solved | Urgent | Joyce Franey | — | Mr. Cade Senger | shade-match | 3h | ●Responded | 5/5 | — | — | Aug 21, 2025 | - | |
| 37178281 | Gift card balance question | Solved | Normal | Joyce Franey | — | Kaela Friesen | Chat | wholesaleinfluencervip | 13h | ●Responded | 10/11 | — | — | Aug 4, 2025 | - |
| 59023095 | Cancel order request | Closed | Normal | Joyce Franey | — | Steve O'Conner | wholesalefragrance | 2d 11h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 24, 2025 | |
| 79312693 | Cancel subscription / Auto-replenish | Solved | Normal | Joyce Franey | — | Mr. Skyla Trantow | Chat | — | 1h | ●Responded | 5/5 | — | — | Jul 8, 2025 | - |
| 16414001 | Restock alert for backorder | Solved | Normal | Joyce Franey | — |  Ignatius Cummerata | — | 8d 3h | ●Responded | 2/5 | — | — | Jul 4, 2025 | - | |
| 70184592 | Discount code not working | Solved | Normal | Joyce Franey | — | Yazmin Jast | wholesalevip | 2h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 45922672 | BOPIS pickup not ready | Pending | Normal | Joyce Franey | — | Garth Dooley | bopisreturnsapp | - | —Skipped | — | — | — | Jul 1, 2025 | - | |
| 05423136 | Discount code not working | Solved | Normal | Joyce Franey | — | Garth Dooley | sampleswholesale | 1h | ○Sent, no reply | — | — | — | May 24, 2025 | - |