Mr. Lonie Hudson
Loyalty Specialist·Front line·alfonso_moen@hotmail.com
Rating distribution
5
195
4
109
3
49
2
33
1
29
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.70 / 5
-0.57 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 39335759 | Birthday gift not received | Closed | Normal |  Wanda Huels Jr. | — | Mr. Lonie Hudson | shipping | 1h | ⊘Not fired | — | — | — | May 23, 2026 | May 24, 2026 | |
| 29270005 | App login problem | Solved | High |  Kane Bernier | — | Mr. Lonie Hudson | refundinfluencersamples | 3h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 65088898 | Address change after shipping | Solved | Normal |  Leann Mante II | — | Mr. Lonie Hudson | Chat | — | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 26100852 | App login problem | Open | Normal |  Josue Huel | — | Mr. Lonie Hudson | gift-cardapp | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 20169839 | Price match request | Solved | Urgent |  Amparo Rempel | — | Mr. Lonie Hudson | Chat | returnsloyalty | 1d 9h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 71765757 | Wrong shade sent | Closed | High |  Quinn Willms | — | Mr. Lonie Hudson | Chat | — | 7h | ○Sent, no reply | — | — | — | May 22, 2026 | May 23, 2026 |
| 53491818 | Cancel subscription / Auto-replenish | Solved | Normal |  Lavada Blick PhD | — | Mr. Lonie Hudson | Chat | influencer | 1h | ●Responded | 5/5 | — | — | May 22, 2026 | - |
| 83435273 | App login problem | Open | Normal |  Tyrel Stamm | — | Mr. Lonie Hudson | influencer | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 14328047 | Where is my order? | Solved | Normal |  Jaylon Turcotte | — | Mr. Lonie Hudson | shipping | 22h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 94584897 | Wrong shade sent | Solved | Normal |  Myah Barrows | — | Mr. Lonie Hudson | Chat | vipshade-matchreturns | 7d 11h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 67211407 | Refund not received | Solved | Urgent |  Geraldine Dooley V | — | Mr. Lonie Hudson | shippingappbopis | 23h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 43606296 | Shipping cost question | Solved | High | Tyrel Stamm | — | Mr. Lonie Hudson | returnsloyaltyinfluencer | 6h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 78080474 | Discount code not working | Solved | Normal |  Sherman Gleason | — | Mr. Lonie Hudson | Chat | vip | 1h | ⊘Not fired | — | — | — | May 20, 2026 | - |
| 99566388 | Influencer code not working | Closed | Normal |  Rolando Haag | — | Mr. Lonie Hudson | Phone | bopis | 6h | ●Responded | 9/11 | — | — | May 20, 2026 | May 26, 2026 |
| 37403055 | Loyalty points not posting | Closed | Normal |  Reva Schuster | — | Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | May 20, 2026 | May 24, 2026 | |
| 32183678 | Cancel subscription / Auto-replenish | Solved | Normal |  Ayana Adams | — | Mr. Lonie Hudson | Phone | sampleswholesaleapp | 16h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 91010886 | Missing items in shipment | Solved | Normal |  Tasha Cartwright II | — | Mr. Lonie Hudson | Chat | damagedrefund | 6h | ⊘Not fired | — | — | — | May 20, 2026 | - |
| 11065990 | Store experience feedback | Solved | Normal |  Lyric Reichel | — | Mr. Lonie Hudson | damaged | 2h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 59433015 | Cancel subscription / Auto-replenish | Solved | Normal |  Bridget Crist I | — | Mr. Lonie Hudson | loyaltybopis | 2d 14h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 08267793 | Address change after shipping | Solved | Normal |  Merle Hermiston | — | Mr. Lonie Hudson | Chat | — | 5h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 82253639 | Wrong shade sent | Solved | Normal |  Deron Conn | — | Mr. Lonie Hudson | influencervipapp | 1h | ●Responded | 3/5 | — | — | May 19, 2026 | - | |
| 05233374 | BOPIS order cancelled at store | Closed | Normal |  Derek Lynch | — | Mr. Lonie Hudson | samples | 1h | ⊘Not fired | — | — | — | May 19, 2026 | May 22, 2026 | |
| 75941874 | Missing items in shipment | Solved | Low |  Mrs. Nancy Sauer-Marks | Helix Talent | Mr. Lonie Hudson | refund | 5h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 13187781 | Item authenticity concern | Solved | Normal |  Myrtle Pagac | — | Mr. Lonie Hudson | Phone | bopisshade-match | 1d 5h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 28761159 | Restock alert for backorder | Closed | Low |  Betsy Kreiger | — | Mr. Lonie Hudson | returnsbopisloyalty | 4h | ⊘Not fired | — | — | — | May 18, 2026 | May 21, 2026 | |
| 22890536 | Discount code not working | Pending | High |  Elsie Bernier | — | Mr. Lonie Hudson | shade-matchdamagedfragrance | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 78102417 | Shipping cost question | Closed | Normal |  Clinton Wolf | — | Mr. Lonie Hudson | Chat | returns | 1h | ○Sent, no reply | — | — | — | May 18, 2026 | May 19, 2026 |
| 79357373 | Klarna / Afterpay split issue | Closed | High |  Mrs. Ernestine Kassulke MD | — | Mr. Lonie Hudson | Chat | — | 6h | ⊘Not fired | — | — | — | May 18, 2026 | May 25, 2026 |
| 67808265 | Refund not received | Solved | Normal |  Terence Schiller | — | Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 60289870 | Question about product ingredients | Closed | Normal |  Makenna Douglas MD | — | Mr. Lonie Hudson | Chat | samplesinfluencerfragrance | 5h | ●Responded | 10/11 | — | — | May 18, 2026 | May 24, 2026 |
| 44145807 | Influencer code not working | Solved | Normal |  April Abernathy | — | Mr. Lonie Hudson | shade-matchinfluencer | 1h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 06211553 | Shipping cost question | Open | Low |  Claudie Gleason | — | Mr. Lonie Hudson | wholesale | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 70410530 | Question about product ingredients | Solved | High |  Leon Monahan | — | Mr. Lonie Hudson | Chat | fragrance | 2d | ○Sent, no reply | — | — | — | May 17, 2026 | - |
| 35524782 | Item authenticity concern | Pending | High |  Payton Padberg | — | Mr. Lonie Hudson | Chat | bopisdamagedsamples | - | —Skipped | — | — | — | May 17, 2026 | - |
| 52307388 | Birthday gift not received | Closed | Normal |  Demario Stanton-Zieme II | — | Mr. Lonie Hudson | bopisgift-cardshade-match | 3d | ○Sent, no reply | — | — | — | May 16, 2026 | May 24, 2026 | |
| 38902986 | Foundation match help | Solved | Normal |  Mr. Benjamin Ryan | — | Mr. Lonie Hudson | Chat | returnsshade-matchloyalty | 3h | ⊘Not fired | — | — | — | May 16, 2026 | - |
| 23799261 | Address change after shipping | Solved | Low |  Shakira Hirthe | — | Mr. Lonie Hudson | influencervipapp | 14h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 75312096 | Return after 30-day window | Closed | Normal |  Glen Breitenberg | — | Mr. Lonie Hudson | Phone | returnsshade-matchgift-card | 1d 23h | ●Responded | 4/5 | — | — | May 16, 2026 | May 25, 2026 |
| 17367366 | Allergic reaction concern | Open | High |  Matilde Kreiger | — | Mr. Lonie Hudson | damagedloyalty | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 86823173 | App login problem | Solved | Normal |  Anita Littel | — | Mr. Lonie Hudson | — | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 06542267 | Store experience feedback | Solved | Normal |  Todd Streich | — | Mr. Lonie Hudson | returnsloyaltyshipping | 23h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 94074774 | BOPIS order cancelled at store | Open | Normal |  Antoinette Schumm | — | Mr. Lonie Hudson | influencershade-matchgift-card | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 25687960 | BOPIS order cancelled at store | Solved | Normal |  Bette Schaden | — | Mr. Lonie Hudson | — | 14h | ●Responded | 4/5 | — | — | May 15, 2026 | - | |
| 33026607 | Discount code not working | Closed | Low |  Ms. Dagmar Cremin | — | Mr. Lonie Hudson | wholesale | 5h | ●Responded | 4/5 | — | — | May 14, 2026 | May 15, 2026 | |
| 16354869 | Refund not received | Closed | Normal |  Johann West | — | Mr. Lonie Hudson | Chat | fragrancedamaged | 4h | ●Responded | 1/5 | — | — | May 14, 2026 | May 21, 2026 |
| 18569620 | Return after 30-day window | Solved | Normal |  Merritt Gibson | — | Mr. Lonie Hudson | vipshippingbopis | 2h | ●Responded | 5/5 | — | — | May 14, 2026 | - | |
| 73602911 | BOPIS order cancelled at store | Solved | Normal |  Mr. Darrin Vandervort MD | Pacific Beauty Distributors | Mr. Lonie Hudson | — | 1h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 17538768 | Missing items in shipment | Solved | Normal |  Charlotte Abernathy III | — | Mr. Lonie Hudson | Chat | — | 6h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 48716889 | Item authenticity concern | Closed | Normal |  Ms. Priscilla Ebert | — | Mr. Lonie Hudson | shippinginfluencer | 2d 5h | ○Sent, no reply | — | — | — | May 14, 2026 | May 20, 2026 | |
| 34504164 | Missing items in shipment | Solved | Low |  Lamar Hilll | — | Mr. Lonie Hudson | Chat | wholesaledamaged | 4h | ●Responded | 5/5 | — | — | May 14, 2026 | - |