Wanda Huels Jr.
hannah.johns@hotmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 39335759 | Birthday gift not received | Closed | Normal | — | shipping | 1h | ⊘Not fired | — | — | — | May 23, 2026 | May 24, 2026 | |||
| 53975961 | Where is my order? | Closed | High | — | — | 7d 13h | ○Sent, no reply | — | — | — | May 5, 2026 | May 19, 2026 | |||
| 39230661 | Question about product ingredients | Closed | Normal | — | Phone | refundbopisinfluencer | 5h | ●Responded | 5/5 | — | — | Apr 23, 2026 | Apr 27, 2026 | ||
| 49780477 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | ||
| 78969442 | Restock alert for backorder | Closed | High | — | Chat | fragrance | 2h | ⊘Not fired | — | — | — | Apr 3, 2026 | Apr 5, 2026 | ||
| 24919877 | Shipping cost question | Closed | Normal | — | influencersamplesvip | 3h | ●Responded | 7/11 | — | — | Mar 30, 2026 | Apr 6, 2026 | |||
| 11396259 | Refund not received | Solved | Low | — | — | 2d 23h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |||
| 52610951 | Cancel subscription / Auto-replenish | Open | Urgent | — | Chat | — | - | —Skipped | — | — | — | Mar 19, 2026 | - | ||
| 59980917 | Wholesale order question | Closed | Normal | — | wholesaleloyaltyshipping | 13h | ●Responded | 10/11 | — | — | Feb 26, 2026 | Mar 1, 2026 | |||
| 70592416 | Address change after shipping | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 15, 2026 | |||
| 95780764 | Foundation match help | Solved | Normal | — | shade-matchapprefund | 2h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - | |||
| 64143548 | Cancel order request | Closed | High | — | Phone | gift-card | 2h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Jan 31, 2026 | ||
| 00650921 | Refund not received | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Feb 2, 2026 | |||
| 85280447 | Where is my order? | Closed | Normal | — | shade-match | 2h | ●Responded | 4/5 | — | — | Jan 7, 2026 | Jan 13, 2026 | |||
| 06088248 | Cancel order request | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |||
| 41416716 | Return after 30-day window | Solved | High | — | wholesale | 12h | ●Responded | 3/5 | — | — | Dec 31, 2025 | - | |||
| 01382018 | Wrong shade sent | Solved | Normal | — | influencerwholesalesamples | 1h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |||
| 11784919 | Question about product ingredients | Solved | High | — | wholesalereturns | 16h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |||
| 70852632 | Missing samples in order | Solved | Normal | — | gift-cardwholesale | 3h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - | |||
| 30931270 | BOPIS pickup not ready | Solved | Low | — | Chat | returnswholesale | 6h | ●Responded | 5/5 | — | — | Dec 15, 2025 | - | ||
| 83868320 | Allergic reaction concern | Closed | Normal | — | fragrancewholesaleshipping | 19h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 20, 2025 | |||
| 90044415 | Store experience feedback | Closed | Low | — | — | 1h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 11, 2025 | |||
| 78360708 | Klarna / Afterpay split issue | Closed | Normal | — | gift-cardreturnsloyalty | 2h | ○Sent, no reply | — | — | — | Dec 2, 2025 | Dec 4, 2025 | |||
| 56871061 | BOPIS pickup not ready | Open | Normal | — | shade-matchviprefund | - | —Skipped | — | — | — | Nov 28, 2025 | - | |||
| 06224831 | Insider tier issue | Solved | Normal | — | vipbopisdamaged | 17h | ●Responded | 4/5 | — | — | Nov 20, 2025 | - | |||
| 45813752 | Klarna / Afterpay split issue | Solved | Normal | — | gift-cardfragrance | 5h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |||
| 90455492 | Address change after shipping | Closed | Low | — | refund | 1d | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 4, 2025 | |||
| 46775357 | App login problem | Closed | Normal | — | Social | samples | 3h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 5, 2025 | ||
| 07013781 | Foundation match help | Open | Low | — | damaged | - | —Skipped | — | — | — | Oct 2, 2025 | - | |||
| 18334836 | Cancel subscription / Auto-replenish | Open | High | — | returnsdamaged | - | —Skipped | — | — | — | Sep 30, 2025 | - | |||
| 69135798 | Loyalty points not posting | Solved | Low | — | Social | loyaltygift-cardbopis | 19h | ⊘Not fired | — | — | — | Sep 18, 2025 | - | ||
| 18222793 | App login problem | Solved | High | — | Chat | shade-matchrefund | 4h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | ||
| 83023133 | Lost package follow-up | Closed | Normal | — | — | 19h | ⊘Not fired | — | — | — | Sep 1, 2025 | Sep 9, 2025 | |||
| 84484339 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | vipbopisreturns | 19h | ●Responded | 4/5 | — | — | Aug 28, 2025 | - | ||
| 25644176 | Cancel subscription / Auto-replenish | Solved | Normal | — | Social | shade-match | 6h | ⊘Not fired | — | — | — | Aug 26, 2025 | - | ||
| 64436767 | Gift card balance question | Solved | Normal | — | — | 2d 6h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |||
| 28322996 | Pro discount enrollment | Closed | Normal | — | samplesshade-match | 1h | ○Sent, no reply | — | — | — | Aug 17, 2025 | Aug 24, 2025 | |||
| 49333776 | Question about product ingredients | Solved | Low | — | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | ||
| 25698507 | Influencer code not working | Solved | Normal | — | Chat | refundloyaltysamples | 1d | ●Responded | 10/11 | — | — | Aug 8, 2025 | - | ||
| 17066516 | Influencer code not working | Solved | Normal | — | damagedrefundwholesale | 4h | ⊘Not fired | — | — | — | Aug 8, 2025 | - | |||
| 64608174 | Klarna / Afterpay split issue | Solved | Normal | — | loyalty | 4h | ●Responded | 5/5 | — | — | Jul 25, 2025 | - | |||
| 59664845 | Birthday gift not received | Closed | Low | — | returns | 3h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 27, 2025 | |||
| 46742388 | App login problem | Solved | Low | — | Chat | shippinggift-cardbopis | 6h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | ||
| 44532926 | Birthday gift not received | Solved | Normal | — | Phone | wholesale | 1d 11h | ●Responded | 4/5 | — | — | Jul 2, 2025 | - | ||
| 17267680 | Where is my order? | Closed | Urgent | — | Chat | appbopisvip | 5h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 8, 2025 | ||
| 09517596 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | shippingloyaltyinfluencer | 16h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 2, 2025 | ||
| 53122133 | Wholesale order question | Solved | Low | — | fragrance | 2d 3h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - | |||
| 02158233 | App login problem | Solved | High | — | Chat | — | 5h | ○Sent, no reply | — | — | — | May 22, 2025 | - |