Sherman Gleason
luther_rippin@hotmail.com
Showing 1 - 36 of 36
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78080474 | Discount code not working | Solved | Normal | Sherman Gleason | — |  Mr. Lonie Hudson | Chat | vip | 1h | ⊘Not fired | — | — | — | May 20, 2026 | - |
| 53946443 | Refund not received | Solved | Normal | Sherman Gleason | — |  Dr. Mandy McLaughlin | bopisrefundsamples | 6h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 44625645 | Item authenticity concern | Solved | High | Sherman Gleason | — | Dr. Mandy McLaughlin | Chat | bopis | 19h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 80380413 | Influencer code not working | Solved | High | Sherman Gleason | — |  Amely Pacocha | — | 21h | ●Responded | 4/5 | — | — | May 7, 2026 | - | |
| 79282555 | Allergic reaction concern | Solved | High | Sherman Gleason | — |  Chaz Renner | fragrance | 1h | ⊘Not fired | — | — | — | May 7, 2026 | - | |
| 63519636 | BOPIS pickup not ready | Pending | Low | Sherman Gleason | — |  Garth Dooley | refundreturnsvip | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 87639419 | Cancel subscription / Auto-replenish | Solved | Normal | Sherman Gleason | — |  Darryl Jacobi | fragrancerefund | 1h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - | |
| 86860213 | Missing items in shipment | Solved | Normal | Sherman Gleason | — | Chaz Renner | influencerbopisreturns | 1h | ●Responded | 4/5 | — | — | Apr 8, 2026 | - | |
| 45040617 | Gift card balance question | Solved | Low | Sherman Gleason | — |  Julie Hodkiewicz | Chat | — | 5h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - |
| 59898532 | Insider tier issue | Closed | Normal | Sherman Gleason | — |  Jacklyn Dare | appviployalty | 1h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Mar 31, 2026 | |
| 52092589 | Discount code not working | Solved | Low | Sherman Gleason | — |  Ignatius Cummerata | Chat | influencershade-matchsamples | 3h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - |
| 56979774 | Gift card balance question | Solved | Normal | Sherman Gleason | — |  Kip Schroeder IV | gift-cardloyaltyvip | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 70629353 | Store experience feedback | Closed | Normal | Sherman Gleason | — |  Kaela Friesen | — | 13h | ○Sent, no reply | — | — | — | Mar 10, 2026 | Mar 12, 2026 | |
| 67029209 | Cancel subscription / Auto-replenish | Solved | Normal | Sherman Gleason | — | Jacklyn Dare | — | 2d 13h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 94728727 | App login problem | Closed | Low | Sherman Gleason | — |  Mr. Cade Senger | — | 22h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Mar 1, 2026 | |
| 41483901 | Cancel order request | Solved | Normal | Sherman Gleason | — | Ignatius Cummerata | samplesshipping | 2d 10h | ⊘Not fired | — | — | — | Feb 5, 2026 | - | |
| 08109321 | BOPIS order cancelled at store | Solved | Normal | Sherman Gleason | — | Jacklyn Dare | Chat | loyalty | 18h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - |
| 95552123 | Refund not received | Solved | Normal | Sherman Gleason | — |  Miss Amber Hintz Sr. | damagedsampleswholesale | 2d 10h | ●Responded | 4/5 | — | — | Dec 18, 2025 | - | |
| 63931665 | BOPIS order cancelled at store | Solved | Normal | Sherman Gleason | — | Garth Dooley | gift-cardshade-matchbopis | 10h | ⊘Not fired | — | — | — | Nov 21, 2025 | - | |
| 20149862 | Birthday gift not received | Solved | High | Sherman Gleason | — |  Oscar O'Hara | Social | — | 9h | ⊘Not fired | — | — | — | Nov 20, 2025 | - |
| 48732100 | App crashes at checkout | Closed | Normal | Sherman Gleason | — | Oscar O'Hara | Phone | gift-cardfragrance | 3h | ●Responded | 5/5 | — | — | Nov 20, 2025 | Nov 27, 2025 |
| 41002650 | Refund not received | Closed | Normal | Sherman Gleason | — | Ignatius Cummerata | damagedgift-cardrefund | 18h | ○Sent, no reply | — | — | — | Nov 4, 2025 | Nov 11, 2025 | |
| 15063595 | Discount code not working | Solved | Normal | Sherman Gleason | — |  Tommy Kuvalis | Chat | vipinfluencerreturns | 11h | ⊘Not fired | — | — | — | Oct 30, 2025 | - |
| 97916044 | Order arrived damaged | Pending | Normal | Sherman Gleason | — | Tommy Kuvalis | viployalty | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 00858834 | Item authenticity concern | Solved | High | Sherman Gleason | — | Miss Amber Hintz Sr. | returnsshade-matchapp | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 79385188 | Store experience feedback | Open | Normal | Sherman Gleason | — | Jacklyn Dare | vip | - | —Skipped | — | — | — | Oct 2, 2025 | - | |
| 80625240 | Pro discount enrollment | Closed | High | Sherman Gleason | — |  Leonard Waters-Howell | Chat | bopisdamagedfragrance | 4h | ●Responded | 3/5 | — | — | Sep 30, 2025 | Oct 5, 2025 |
| 05659088 | Price match request | Solved | Urgent | Sherman Gleason | — | Kip Schroeder IV | vip | 14h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - | |
| 75383365 | Order arrived damaged | Solved | Normal | Sherman Gleason | — | Kip Schroeder IV | Social | vip | 4h | ⊘Not fired | — | — | — | Jul 20, 2025 | - |
| 48017151 | Missing samples in order | Closed | Low | Sherman Gleason | — | Mr. Lonie Hudson | Social | samplesloyaltyfragrance | 22h | ⊘Not fired | — | — | — | Jul 17, 2025 | Jul 25, 2025 |
| 85509131 | Question about product ingredients | Closed | Normal | Sherman Gleason | — |  Mr. Skyla Trantow | Chat | — | 4h | ●Responded | 3/5 | — | — | Jul 12, 2025 | Jul 19, 2025 |
| 97740411 | Klarna / Afterpay split issue | Closed | Normal | Sherman Gleason | — | Darryl Jacobi | — | 12h | ●Responded | 5/5 | — | — | Jun 30, 2025 | Jul 2, 2025 | |
| 42729813 | Refund not received | Solved | Normal | Sherman Gleason | — |  Yazmin Jast | shade-match | 5h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 84840011 | Item authenticity concern | Open | Normal | Sherman Gleason | — |  Mr. Eliza Gerhold IV | samplesfragranceshade-match | - | —Skipped | — | — | — | Jun 6, 2025 | - | |
| 59237292 | Restock alert for backorder | Solved | Low | Sherman Gleason | — | Yazmin Jast | wholesaledamaged | 16h | ○Sent, no reply | — | — | — | May 31, 2025 | - | |
| 36866616 | Store experience feedback | Closed | High | Sherman Gleason | — | Garth Dooley | Chat | viployalty | 3h | ○Sent, no reply | — | — | — | May 25, 2025 | May 29, 2025 |