Mr. Eliza Gerhold IV
Returns Specialist·Front line·bernardo.hermann2@yahoo.com
Rating distribution
5
216
4
113
3
64
2
35
1
34
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.19 / 5
+0.37 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09389249 | Wholesale order question | Solved | Normal |  Calista Franecki PhD | — | Mr. Eliza Gerhold IV | — | 19h | ●Responded | 10/11 | — | — | May 23, 2026 | - | |
| 49976713 | Pro discount enrollment | Closed | Normal |  Rhonda Heaney-Hermann | — | Mr. Eliza Gerhold IV | gift-cardvipapp | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | May 24, 2026 | |
| 39364601 | Refund not received | Solved | Normal |  Jimmie Osinski | — | Mr. Eliza Gerhold IV | fragrancedamagedgift-card | 8h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |
| 79271868 | Address change after shipping | Solved | Low |  Alexis Connelly | — | Mr. Eliza Gerhold IV | Chat | loyaltysamplesrefund | 2d 12h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 94276571 | Klarna / Afterpay split issue | Pending | Low |  Aliyah Rutherford DDS | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | May 22, 2026 | - |
| 42342075 | Wholesale order question | Solved | Normal |  Miss Roslyn Ziemann | — | Mr. Eliza Gerhold IV | Social | shippingsamplesfragrance | 5h | ⊘Not fired | — | — | — | May 21, 2026 | - |
| 22404544 | Missing items in shipment | Pending | High |  Mr. Magdalena Reynolds | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | May 21, 2026 | - |
| 11825378 | Pro discount enrollment | Solved | Normal |  Ova Purdy | — | Mr. Eliza Gerhold IV | influencerrefundbopis | 5h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 54277504 | Influencer code not working | Solved | Normal |  Eleonore Blick | — | Mr. Eliza Gerhold IV | Chat | appgift-card | 17h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 53572580 | Influencer code not working | Closed | Normal |  Laurie Bins | — | Mr. Eliza Gerhold IV | Chat | shippingrefunddamaged | 22h | ○Sent, no reply | — | — | — | May 21, 2026 | May 23, 2026 |
| 27513356 | Question about product ingredients | Closed | High |  Janice Hessel | — | Mr. Eliza Gerhold IV | Chat | refundinfluencer | 7h | ○Sent, no reply | — | — | — | May 21, 2026 | May 26, 2026 |
| 27301314 | Address change after shipping | Closed | Normal |  Marian Wisoky | — | Mr. Eliza Gerhold IV | Chat | vipbopisinfluencer | 19h | ○Sent, no reply | — | — | — | May 21, 2026 | May 25, 2026 |
| 05903085 | Gift card balance question | Solved | Normal |  Daniella Berge | — | Mr. Eliza Gerhold IV | Chat | shipping | 6h | ●Responded | 3/5 | — | — | May 21, 2026 | - |
| 85637770 | Influencer code not working | Solved | Low |  Mildred Wunsch | — | Mr. Eliza Gerhold IV | damagedinfluencer | 5h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 54918446 | Lost package follow-up | Solved | Normal |  Dr. Janelle Mills | — | Mr. Eliza Gerhold IV | returnsshipping | 6h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 96673446 | Shipping cost question | Closed | Low |  Mr. Bradford Kutch | — | Mr. Eliza Gerhold IV | — | 6h | ○Sent, no reply | — | — | — | May 20, 2026 | May 22, 2026 | |
| 37065573 | Cancel order request | Solved | High |  Isadore Stoltenberg | — | Mr. Eliza Gerhold IV | Chat | loyaltyvipreturns | 5h | ●Responded | 4/5 | — | — | May 20, 2026 | - |
| 34953600 | Refund not received | Closed | Normal |  Retha Boyer Jr. | — | Mr. Eliza Gerhold IV | Social | appdamagedrefund | 6h | ⊘Not fired | — | — | — | May 20, 2026 | May 23, 2026 |
| 93182392 | Missing items in shipment | Solved | Low |  Stephan Gorczany | — | Mr. Eliza Gerhold IV | apployalty | 11h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 88327617 | Return after 30-day window | Closed | Normal |  Ezequiel Brekke | — | Mr. Eliza Gerhold IV | shippinggift-cardreturns | 6h | ○Sent, no reply | — | — | — | May 20, 2026 | May 26, 2026 | |
| 92588677 | Birthday gift not received | Solved | Normal |  Ms. Patsy Jenkins-Kautzer | — | Mr. Eliza Gerhold IV | — | 3h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 97581448 | Allergic reaction concern | Open | Normal |  Claudie Gleason | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | May 20, 2026 | - |
| 96645383 | Lost package follow-up | Solved | Normal |  Kimberly Tremblay | — | Mr. Eliza Gerhold IV | gift-cardvipfragrance | 2d 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 35691202 | Pro discount enrollment | Solved | Urgent |  Margie Quigley-Boehm | — | Mr. Eliza Gerhold IV | influencer | 5h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 32596298 | Refund not received | Closed | Low |  Clovis Braun I | — | Mr. Eliza Gerhold IV | — | 5d 2h | ⊘Not fired | — | — | — | May 19, 2026 | May 25, 2026 | |
| 43695967 | Refund not received | Solved | Normal |  Mr. Luis Kuhn | — | Mr. Eliza Gerhold IV | bopis | 2d 4h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 61955762 | Pro discount enrollment | Solved | Normal |  Angelo D'Amore | — | Mr. Eliza Gerhold IV | influencer | 6h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 17843310 | Insider tier issue | Closed | Low |  Toby Bruen | — | Mr. Eliza Gerhold IV | bopisinfluencer | 3h | ○Sent, no reply | — | — | — | May 19, 2026 | May 26, 2026 | |
| 44968665 | Store experience feedback | Solved | High |  Ramon Feeney | — | Mr. Eliza Gerhold IV | loyaltyfragrancegift-card | 4h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 98993169 | BOPIS order cancelled at store | Solved | Normal |  Stacy Barrows III | — | Mr. Eliza Gerhold IV | — | 3h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 11033548 | Where is my order? | Solved | Normal |  Golda Bosco | — | Mr. Eliza Gerhold IV | vip | 1d 18h | ●Responded | 4/5 | — | — | May 18, 2026 | - | |
| 44900591 | Loyalty points not posting | Solved | Normal |  Oliver Dibbert | — | Mr. Eliza Gerhold IV | samples | 4h | ●Responded | 5/5 | — | — | May 18, 2026 | - | |
| 72768853 | Allergic reaction concern | Solved | Normal |  Mable Lind | — | Mr. Eliza Gerhold IV | loyalty | 2d 20h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 01417220 | Missing items in shipment | Solved | Normal |  Clara Brekke | — | Mr. Eliza Gerhold IV | Chat | bopis | 1d 7h | ●Responded | 3/5 | — | — | May 18, 2026 | - |
| 45516631 | Pro discount enrollment | Pending | High |  Omar Herzog | — | Mr. Eliza Gerhold IV | fragrancereturns | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 51855639 | Wholesale order question | Closed | Normal |  Carol Baumbach | — | Mr. Eliza Gerhold IV | Chat | returns | 13h | ⊘Not fired | — | — | — | May 18, 2026 | May 25, 2026 |
| 06620572 | Item authenticity concern | Closed | High |  Clinton Funk | — | Mr. Eliza Gerhold IV | — | 6h | ●Responded | 5/5 | — | — | May 18, 2026 | May 19, 2026 | |
| 85068008 | Wholesale order question | Solved | Normal |  Mildred Cronin | — | Mr. Eliza Gerhold IV | Chat | damagedsamplesshipping | 2d 18h | ○Sent, no reply | — | — | — | May 17, 2026 | - |
| 36045597 | Discount code not working | Solved | Low |  Immanuel Hayes | — | Mr. Eliza Gerhold IV | loyaltygift-card | 6h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 78639696 | Return after 30-day window | Solved | High |  Rodney Walker | — | Mr. Eliza Gerhold IV | Chat | damagedshade-match | 17h | ●Responded | 10/11 | — | — | May 17, 2026 | - |
| 51312642 | Lost package follow-up | Closed | Normal |  Helga Kunde | — | Mr. Eliza Gerhold IV | app | 23h | ○Sent, no reply | — | — | — | May 16, 2026 | May 23, 2026 | |
| 93884275 | Price match request | Solved | Normal |  Anibal Barton | — | Mr. Eliza Gerhold IV | Chat | returnsshade-matchwholesale | 9h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 43102092 | Missing samples in order | Closed | Low |  Savanna Breitenberg | — | Mr. Eliza Gerhold IV | shipping | 22h | ⊘Not fired | — | — | — | May 16, 2026 | May 18, 2026 | |
| 25463651 | Missing samples in order | Solved | Low |  Hildegard Murray | — | Mr. Eliza Gerhold IV | influencersamplesapp | 4h | ⊘Not fired | — | — | — | May 16, 2026 | - | |
| 37354291 | Birthday gift not received | Closed | Low |  Mr. Sheldon Orn | — | Mr. Eliza Gerhold IV | shippingdamaged | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | May 22, 2026 | |
| 81246650 | Klarna / Afterpay split issue | Closed | Normal |  Gayle Crist | — | Mr. Eliza Gerhold IV | — | 6h | ●Responded | 4/5 | — | — | May 16, 2026 | May 20, 2026 | |
| 32436103 | Where is my order? | Solved | Low |  Ralph Pagac | — | Mr. Eliza Gerhold IV | shippinggift-card | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 61727188 | Insider tier issue | Solved | Normal | Aliyah Rutherford DDS | — | Mr. Eliza Gerhold IV | Chat | appsamples | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 96830967 | Restock alert for backorder | Closed | High |  Kyra Hermann | — | Mr. Eliza Gerhold IV | Chat | influencerapp | 3h | ⊘Not fired | — | — | — | May 15, 2026 | May 18, 2026 |
| 62646515 | Pro discount enrollment | Solved | Normal |  Hollie Swift I | — | Mr. Eliza Gerhold IV | Phone | — | 2d 12h | ○Sent, no reply | — | — | — | May 15, 2026 | - |