Ralph Pagac
christie39@gmail.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 32436103 | Where is my order? | Solved | Low | Ralph Pagac | — |  Mr. Eliza Gerhold IV | shippinggift-card | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 74822947 | Order arrived damaged | Pending | Normal | Ralph Pagac | — |  Katrina Johns | refundshade-match | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 40958871 | Allergic reaction concern | Pending | High | Ralph Pagac | — |  Chaz Renner | Chat | — | - | —Skipped | — | — | — | Apr 24, 2026 | - |
| 73114087 | Birthday gift not received | Solved | Urgent | Ralph Pagac | — | Mr. Eliza Gerhold IV | shade-matchbopisrefund | 11h | ⊘Not fired | — | — | — | Apr 20, 2026 | - | |
| 44217792 | Order arrived damaged | Closed | Normal | Ralph Pagac | — |  Mr. Lonie Hudson | Chat | — | 8h | ○Sent, no reply | — | — | — | Mar 29, 2026 | Mar 30, 2026 |
| 35426197 | Insider tier issue | Solved | Low | Ralph Pagac | — |  Steve O'Conner | Social | wholesaleapp | 6h | ⊘Not fired | — | — | — | Mar 22, 2026 | - |
| 40671586 | Question about product ingredients | Solved | Normal | Ralph Pagac | — | Mr. Lonie Hudson | appinfluencer | 2h | ●Responded | 5/5 | — | — | Mar 20, 2026 | - | |
| 08973869 | App crashes at checkout | Solved | Normal | Ralph Pagac | — |  Miss Amber Hintz Sr. | samplesdamaged | 4h | ⊘Not fired | — | — | — | Mar 6, 2026 | - | |
| 49634063 | Shipping cost question | Solved | Normal | Ralph Pagac | — |  Dr. Mandy McLaughlin | — | 2d 17h | ⊘Not fired | — | — | — | Jan 25, 2026 | - | |
| 94927024 | BOPIS pickup not ready | Solved | Low | Ralph Pagac | — |  Vilma Gusikowski | — | 2d 20h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 14719519 | Item authenticity concern | Closed | Normal | Ralph Pagac | — |  Tommy Kuvalis | — | 20h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 8, 2026 | |
| 87496737 | Wholesale order question | Open | Normal | Ralph Pagac | — |  Darryl Jacobi | samplesshade-matchfragrance | - | —Skipped | — | — | — | Dec 9, 2025 | - | |
| 87865295 | Wholesale order question | Solved | Normal | Ralph Pagac | — |  Jacklyn Dare | fragrance | 16h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 36276195 | Cancel order request | Solved | Normal | Ralph Pagac | — |  Faith Hilll | fragrancerefund | 1h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 30970770 | Wrong shade sent | Solved | Normal | Ralph Pagac | — | Mr. Lonie Hudson | Chat | — | 20h | ●Responded | 4/11 | — | — | Nov 25, 2025 | - |
| 01303466 | Allergic reaction concern | Pending | Normal | Ralph Pagac | — | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Nov 25, 2025 | - | |
| 38094858 | Discount code not working | Solved | Low | Ralph Pagac | — | Vilma Gusikowski | damagedinfluencer | 2d 1h | ●Responded | 7/11 | — | — | Nov 5, 2025 | - | |
| 74789757 | Shipping cost question | Closed | Normal | Ralph Pagac | — | Miss Amber Hintz Sr. | Chat | shipping | 16h | ○Sent, no reply | — | — | — | Nov 5, 2025 | Nov 10, 2025 |
| 98683762 | Lost package follow-up | Solved | High | Ralph Pagac | — | Darryl Jacobi | wholesale | 1d 1h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 95454137 | Klarna / Afterpay split issue | Pending | Normal | Ralph Pagac | — | Darryl Jacobi | Phone | samplesfragrance | - | —Skipped | — | — | — | Oct 29, 2025 | - |
| 29939979 | Pro discount enrollment | Solved | Urgent | Ralph Pagac | — | Katrina Johns | — | 2d 23h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - | |
| 23175327 | Question about product ingredients | Closed | High | Ralph Pagac | — | Vilma Gusikowski | Chat | — | 19h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 30, 2025 |
| 84231954 | Loyalty points not posting | Solved | Low | Ralph Pagac | — |  Lily Raynor | shipping | 10h | ⊘Not fired | — | — | — | Oct 24, 2025 | - | |
| 21480796 | Order arrived damaged | Solved | Normal | Ralph Pagac | — |  Amely Pacocha | Chat | — | 15h | ⊘Not fired | — | — | — | Oct 22, 2025 | - |
| 67739209 | Missing items in shipment | Solved | Low | Ralph Pagac | — | Darryl Jacobi | damagedreturns | 3h | ○Sent, no reply | — | — | — | Oct 21, 2025 | - | |
| 08607194 | Loyalty points not posting | Closed | Low | Ralph Pagac | — | Vilma Gusikowski | damaged | 11h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 16, 2025 | |
| 37689179 | Foundation match help | Pending | Low | Ralph Pagac | — |  Julie Hodkiewicz | — | - | —Skipped | — | — | — | Oct 2, 2025 | - | |
| 64500979 | Loyalty points not posting | Solved | High | Ralph Pagac | — | Katrina Johns | bopiswholesale | 1h | ●Responded | 5/5 | — | — | Sep 27, 2025 | - | |
| 14814886 | App login problem | Solved | Urgent | Ralph Pagac | — | Tommy Kuvalis | shipping | 20h | ●Responded | 9/11 | — | — | Sep 27, 2025 | - | |
| 34339684 | Return after 30-day window | Pending | Normal | Ralph Pagac | — |  Oscar O'Hara | Chat | refundbopis | - | —Skipped | — | — | — | Aug 15, 2025 | - |
| 42472405 | Missing items in shipment | Open | Normal | Ralph Pagac | — |  Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | Aug 9, 2025 | - |
| 06626112 | Missing items in shipment | Closed | Low | Ralph Pagac | — |  Eula McKenzie | Chat | shippingdamagedfragrance | 1d | ⊘Not fired | — | — | — | Aug 4, 2025 | Aug 6, 2025 |
| 02201707 | Foundation match help | Closed | High | Ralph Pagac | — | Darryl Jacobi | shipping | 8d 8h | ●Responded | 2/5 | — | — | Jul 20, 2025 | Jul 30, 2025 | |
| 91771673 | Price match request | Solved | Low | Ralph Pagac | — |  Leonard Waters-Howell | returnsapployalty | 3h | ●Responded | 10/11 | — | — | Jul 19, 2025 | - | |
| 25225869 | Missing samples in order | Closed | Normal | Ralph Pagac | — | Steve O'Conner | appshippingreturns | 1d 21h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 24, 2025 | |
| 79132321 | Store experience feedback | Solved | Normal | Ralph Pagac | — | Julie Hodkiewicz | vipgift-card | 19h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 17580484 | Price match request | Solved | Normal | Ralph Pagac | — | Vilma Gusikowski | Chat | loyaltyfragrancereturns | 1d 2h | ●Responded | 1/5 | — | — | Jul 7, 2025 | - |
| 54625708 | Foundation match help | Open | Normal | Ralph Pagac | — |  Kaela Friesen | Chat | — | - | —Skipped | — | — | — | Jun 12, 2025 | - |
| 29808585 | Restock alert for backorder | Solved | Normal | Ralph Pagac | — | Vilma Gusikowski | vipbopis | 19h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 53392912 | BOPIS pickup not ready | Solved | Low | Ralph Pagac | — | Chaz Renner | damaged | 5h | ●Responded | 5/5 | — | — | Jun 5, 2025 | - | |
| 74846443 | Allergic reaction concern | Closed | Low | Ralph Pagac | — | Steve O'Conner | Chat | appbopisgift-card | 6h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 9, 2025 |
| 79822620 | Order arrived damaged | Solved | Normal | Ralph Pagac | — | Dr. Mandy McLaughlin | gift-card | 14h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 67041418 | Order arrived damaged | Solved | Normal | Ralph Pagac | — |  Garth Dooley | Social | returnsshipping | 6h | ⊘Not fired | — | — | — | May 31, 2025 | - |