Isadore Stoltenberg
victoria.ankunding@yahoo.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 37065573 | Cancel order request | Solved | High | — | Chat | loyaltyvipreturns | 5h | ●Responded | 4/5 | — | — | May 20, 2026 | - | ||
| 81223204 | Pro discount enrollment | Solved | Normal | — | refundsamples | 13h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |||
| 62359712 | Pro discount enrollment | Solved | Normal | — | Chat | bopis | 15h | ○Sent, no reply | — | — | — | May 14, 2026 | - | ||
| 96922515 | Refund not received | Open | Urgent | — | Chat | loyaltyrefund | - | —Skipped | — | — | — | May 5, 2026 | - | ||
| 58032786 | Pro discount enrollment | Closed | Low | — | — | 2h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 1, 2026 | |||
| 14217313 | Birthday gift not received | Solved | Normal | — | gift-cardshipping | 15h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | |||
| 98670978 | Wholesale order question | Solved | Normal | — | fragrance | 12h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - | |||
| 00696212 | Birthday gift not received | Open | Normal | — | sampleswholesale | - | —Skipped | — | — | — | Apr 20, 2026 | - | |||
| 45951814 | App crashes at checkout | Solved | Normal | — | Chat | shade-matchappwholesale | 2d 11h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | ||
| 39420275 | Birthday gift not received | Solved | Normal | — | Phone | loyalty | 4h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | ||
| 38347673 | Insider tier issue | Solved | High | — | Chat | fragrance | 1h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | ||
| 68705986 | Birthday gift not received | Solved | High | — | shade-matchshippingapp | 2h | ⊘Not fired | — | — | — | Mar 9, 2026 | - | |||
| 87587728 | Missing items in shipment | Solved | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | ||
| 56480584 | Wholesale order question | Solved | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | ||
| 77787365 | Missing samples in order | Solved | Low | — | influencerbopis | 1d | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |||
| 24733449 | Cancel order request | Solved | Normal | — | app | 19h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - | |||
| 42272102 | Influencer code not working | Solved | Low | — | returnsshade-matchfragrance | 17h | ●Responded | 10/11 | — | — | Dec 31, 2025 | - | |||
| 51231916 | Refund not received | Solved | High | — | Phone | vipshippingshade-match | 2d 19h | ●Responded | 1/11 | — | — | Dec 15, 2025 | - | ||
| 44793791 | Loyalty points not posting | Solved | Normal | — | gift-cardrefundshade-match | 1d 18h | ●Responded | 4/5 | — | — | Dec 6, 2025 | - | |||
| 64036093 | Price match request | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Nov 30, 2025 | - | ||
| 30041389 | Pro discount enrollment | Open | Normal | — | — | - | —Skipped | — | — | — | Nov 29, 2025 | - | |||
| 14965618 | Restock alert for backorder | Closed | Normal | — | gift-card | 3d 18h | ●Responded | 3/5 | — | — | Nov 28, 2025 | Dec 8, 2025 | |||
| 20588069 | Missing items in shipment | Solved | Normal | — | Phone | samplesdamaged | 3h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | ||
| 04782938 | App login problem | Solved | High | — | wholesale | 3h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |||
| 44250245 | Wholesale order question | Solved | High | — | Chat | returnssamplesfragrance | 3h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | ||
| 56324038 | Cancel order request | Solved | Normal | — | app | 8d 4h | ●Responded | 2/5 | — | — | Oct 18, 2025 | - | |||
| 65165299 | Lost package follow-up | Solved | Low | — | Chat | wholesalerefundloyalty | 1h | ●Responded | 2/5 | — | — | Oct 18, 2025 | - | ||
| 78296018 | Return after 30-day window | Solved | Normal | — | Chat | — | 22h | ⊘Not fired | — | — | — | Oct 7, 2025 | - | ||
| 33364485 | Restock alert for backorder | Solved | Low | — | Chat | refundsamples | 2h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | ||
| 38225241 | Item authenticity concern | Solved | Low | — | shippingdamaged | 7h | ●Responded | 4/5 | — | — | Sep 22, 2025 | - | |||
| 28493897 | Cancel subscription / Auto-replenish | Solved | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |||
| 37776638 | Restock alert for backorder | Solved | Low | — | — | 2h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |||
| 97085925 | Insider tier issue | Solved | Urgent | — | shade-matchappbopis | 2h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - | |||
| 43225346 | Refund not received | Solved | Normal | — | Chat | gift-cardinfluencer | 2h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | ||
| 96154638 | Foundation match help | Solved | Normal | — | Chat | fragrance | 7h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | ||
| 83985001 | Question about product ingredients | Solved | Low | — | — | 1d 7h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |||
| 83871932 | Refund not received | Closed | Normal | — | damaged | 6h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jun 25, 2025 | |||
| 99002193 | Missing samples in order | Solved | High | — | — | 4h | ●Responded | 5/5 | — | — | Jun 18, 2025 | - | |||
| 01866067 | Loyalty points not posting | Solved | Low | — | Social | returnsinfluencershade-match | 22h | ⊘Not fired | — | — | — | May 28, 2025 | - |