Omar Herzog
kenneth1@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 64754649 | BOPIS pickup not ready | Closed | Normal | Omar Herzog | — |  Tommy Kuvalis | Chat | — | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | May 28, 2026 |
| 52248989 | Discount code not working | Closed | Normal | Omar Herzog | — |  Eula McKenzie | Phone | refundinfluencer | 4h | ●Responded | 9/11 | — | — | May 18, 2026 | May 20, 2026 |
| 45516631 | Pro discount enrollment | Pending | High | Omar Herzog | — |  Mr. Eliza Gerhold IV | fragrancereturns | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 90880897 | Wholesale order question | Closed | Normal | Omar Herzog | — | Mr. Eliza Gerhold IV | Chat | — | 2h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 7, 2026 |
| 82612571 | Order arrived damaged | Pending | Urgent | Omar Herzog | — |  Julie Hodkiewicz | Chat | appvipinfluencer | - | —Skipped | — | — | — | Apr 21, 2026 | - |
| 57026437 | Klarna / Afterpay split issue | Solved | Low | Omar Herzog | — |  Mr. Lonie Hudson | Chat | shade-match | 1h | ●Responded | 10/11 | — | — | Apr 17, 2026 | - |
| 73791480 | Refund not received | Closed | Normal | Omar Herzog | — |  Mr. Cade Senger | Phone | bopisshade-matchfragrance | 1d 4h | ○Sent, no reply | — | — | — | Apr 13, 2026 | Apr 19, 2026 |
| 94223937 | Loyalty points not posting | Solved | Low | Omar Herzog | — |  Garth Dooley | Chat | wholesale | 8h | ●Responded | 3/5 | — | — | Apr 6, 2026 | - |
| 24705526 | Wholesale order question | Closed | Normal | Omar Herzog | — | Julie Hodkiewicz | Chat | apployalty | 2d 2h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 12, 2026 |
| 06037936 | Discount code not working | Closed | High | Omar Herzog | — |  Yazmin Jast | Chat | refundbopis | 5h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 26, 2026 |
| 73638003 | App crashes at checkout | Closed | Normal | Omar Herzog | — | Tommy Kuvalis | Social | — | 21h | ⊘Not fired | — | — | — | Feb 5, 2026 | Feb 9, 2026 |
| 87201652 | Return after 30-day window | Pending | Normal | Omar Herzog | — | Mr. Lonie Hudson | Chat | damagedrefund | - | —Skipped | — | — | — | Jan 28, 2026 | - |
| 08472510 | Missing samples in order | Solved | Normal | Omar Herzog | — | Tommy Kuvalis | Chat | gift-carddamaged | 2h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 23320649 | Store experience feedback | Solved | High | Omar Herzog | — | Mr. Cade Senger | Chat | — | 1d | ○Sent, no reply | — | — | — | Dec 26, 2025 | - |
| 64515180 | Allergic reaction concern | Closed | Normal | Omar Herzog | — |  Kaela Friesen | — | 23h | ○Sent, no reply | — | — | — | Dec 2, 2025 | Dec 6, 2025 | |
| 28050222 | Cancel order request | Solved | Normal | Omar Herzog | — | Kaela Friesen | — | 5h | ⊘Not fired | — | — | — | Nov 26, 2025 | - | |
| 74656715 | Klarna / Afterpay split issue | Solved | Normal | Omar Herzog | — | Eula McKenzie | Social | gift-cardfragrancereturns | 19h | ⊘Not fired | — | — | — | Nov 24, 2025 | - |
| 63977433 | Allergic reaction concern | Solved | High | Omar Herzog | — |  Katrina Johns | returnsshade-matchloyalty | 11h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 63966031 | Lost package follow-up | Solved | High | Omar Herzog | — | Mr. Cade Senger | — | 9d 18h | ●Responded | 2/5 | — | — | Oct 15, 2025 | - | |
| 38826834 | Cancel subscription / Auto-replenish | Solved | Urgent | Omar Herzog | — | Garth Dooley | damagedsamples | 1h | ●Responded | 5/5 | — | — | Oct 5, 2025 | - | |
| 67597064 | Cancel subscription / Auto-replenish | Closed | Normal | Omar Herzog | — |  Mr. Skyla Trantow | gift-cardshade-matchrefund | 4h | ●Responded | 3/5 | — | — | Oct 2, 2025 | Oct 3, 2025 | |
| 60383983 | Influencer code not working | Solved | High | Omar Herzog | — |  Miss Amber Hintz Sr. | Chat | — | 2h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - |
| 76153006 | Refund not received | Solved | Low | Omar Herzog | — | Julie Hodkiewicz | Phone | app | 4h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - |
| 80361104 | Refund not received | Solved | Low | Omar Herzog | — |  Darryl Jacobi | Social | vipwholesalefragrance | 6h | ⊘Not fired | — | — | — | Sep 3, 2025 | - |
| 97082809 | BOPIS order cancelled at store | Solved | Normal | Omar Herzog | — |  Amely Pacocha | samples | 10h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 02580551 | Pro discount enrollment | Solved | Normal | Omar Herzog | — |  Dr. Mandy McLaughlin | — | 1d 17h | ●Responded | 4/5 | — | — | Aug 29, 2025 | - | |
| 36967679 | Discount code not working | Solved | Normal | Omar Herzog | — | Darryl Jacobi | Chat | returnsdamaged | 2h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - |
| 36217504 | Address change after shipping | Open | Urgent | Omar Herzog | — |  Kip Schroeder IV | Chat | vipfragrance | - | —Skipped | — | — | — | Aug 18, 2025 | - |
| 96793133 | Influencer code not working | Closed | Normal | Omar Herzog | — | Kip Schroeder IV | damagedshade-matchshipping | 1d 10h | ●Responded | 4/5 | — | — | Aug 15, 2025 | Aug 21, 2025 | |
| 88968260 | Return after 30-day window | Solved | Normal | Omar Herzog | — | Mr. Skyla Trantow | vipdamaged | 6h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - | |
| 18898248 | Discount code not working | Solved | Normal | Omar Herzog | — |  Lily Raynor | shippingrefundfragrance | 19h | ○Sent, no reply | — | — | — | Aug 10, 2025 | - | |
| 57448149 | Wrong shade sent | Solved | Normal | Omar Herzog | — |  Ignatius Cummerata | damagedshade-match | 1h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |
| 69093693 | Allergic reaction concern | Solved | Normal | Omar Herzog | — | Dr. Mandy McLaughlin | sampleswholesale | 3h | ●Responded | 4/5 | — | — | Jul 9, 2025 | - | |
| 51671884 | Wrong shade sent | Solved | Low | Omar Herzog | — |  Chaz Renner | Social | wholesaleappreturns | 2h | ⊘Not fired | — | — | — | Jul 4, 2025 | - |
| 45099472 | Order arrived damaged | Solved | High | Omar Herzog | — |  Vilma Gusikowski | influencershippinggift-card | 6h | ●Responded | 5/5 | — | — | Jul 4, 2025 | - | |
| 79340963 | Discount code not working | Solved | Urgent | Omar Herzog | — | Mr. Skyla Trantow | refundreturnsvip | 2d | ●Responded | 4/5 | — | — | Jul 1, 2025 | - | |
| 36653701 | Wholesale order question | Pending | Normal | Omar Herzog | — | Mr. Cade Senger | influencer | - | —Skipped | — | — | — | Jun 22, 2025 | - | |
| 65269394 | Item authenticity concern | Solved | Normal | Omar Herzog | — |  Faith Hilll | — | 3h | ●Responded | 10/11 | — | — | Jun 20, 2025 | - | |
| 30267072 | Price match request | Solved | Normal | Omar Herzog | — | Lily Raynor | returnsshipping | 2d 20h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - | |
| 24098356 | App crashes at checkout | Closed | Low | Omar Herzog | — | Dr. Mandy McLaughlin | Chat | shippingshade-matchrefund | 1d 12h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 15, 2025 |
| 60461412 | Return after 30-day window | Solved | Urgent | Omar Herzog | — | Lily Raynor | loyaltyreturnsgift-card | 6h | ●Responded | 4/5 | — | — | Jun 9, 2025 | - | |
| 96439997 | Pro discount enrollment | Solved | Low | Omar Herzog | — |  Jacklyn Dare | — | 2h | ●Responded | 4/5 | — | — | May 27, 2025 | - |