Omar Herzog
kenneth1@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 52248989Discount code not working | Omar Herzog |  Eula McKenzie | May 19, 2026, 1:47 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 57026437Klarna / Afterpay split issue | Omar Herzog |  Mr. Lonie Hudson | Apr 19, 2026, 7:15 AM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 94223937Loyalty points not posting | Omar Herzog |  Garth Dooley | Apr 7, 2026, 8:13 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 06037936Discount code not working | Omar Herzog |  Yazmin Jast | Feb 21, 2026, 11:50 PM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 63966031Lost package follow-up | Omar Herzog |  Mr. Cade Senger | Oct 26, 2025, 12:00 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 38826834Cancel subscription / Auto-replenish | Omar Herzog | Garth Dooley | Oct 5, 2025, 4:32 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 67597064Cancel subscription / Auto-replenish | Omar Herzog |  Mr. Skyla Trantow | Oct 4, 2025, 2:33 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 02580551Pro discount enrollment | Omar Herzog |  Dr. Mandy McLaughlin | Aug 31, 2025, 12:18 PM |
| 4/5 | More fragrance education in the app. | 96793133Influencer code not working | Omar Herzog |  Kip Schroeder IV | Aug 17, 2025, 2:36 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 69093693Allergic reaction concern | Omar Herzog | Dr. Mandy McLaughlin | Jul 10, 2025, 3:28 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 45099472Order arrived damaged | Omar Herzog |  Vilma Gusikowski | Jul 6, 2025, 7:26 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 79340963Discount code not working | Omar Herzog | Mr. Skyla Trantow | Jul 4, 2025, 6:00 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 65269394Item authenticity concern | Omar Herzog |  Faith Hilll | Jun 22, 2025, 4:06 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 60461412Return after 30-day window | Omar Herzog |  Lily Raynor | Jun 10, 2025, 3:51 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 96439997Pro discount enrollment | Omar Herzog |  Jacklyn Dare | May 28, 2025, 10:17 AM |