Rhonda Heaney-Hermann
piper.davis31@yahoo.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 49976713 | Pro discount enrollment | Closed | Normal | Rhonda Heaney-Hermann | — |  Mr. Eliza Gerhold IV | gift-cardvipapp | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | May 24, 2026 | |
| 43505885 | Shipping cost question | Solved | High | Rhonda Heaney-Hermann | — |  Steve O'Conner | bopisdamagedreturns | 6h | ●Responded | 1/11 | — | — | May 22, 2026 | - | |
| 28155846 | Wrong shade sent | Pending | Low | Rhonda Heaney-Hermann | — |  Amely Pacocha | samples | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 62202338 | Allergic reaction concern | Solved | High | Rhonda Heaney-Hermann | — | Steve O'Conner | Chat | gift-cardrefundwholesale | 6h | ●Responded | 5/5 | — | — | May 11, 2026 | - |
| 28674450 | Shipping cost question | Pending | Normal | Rhonda Heaney-Hermann | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | May 11, 2026 | - | |
| 62328887 | BOPIS order cancelled at store | Solved | Normal | Rhonda Heaney-Hermann | — | Amely Pacocha | appgift-card | 6h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 98882714 | Cancel subscription / Auto-replenish | Pending | Normal | Rhonda Heaney-Hermann | — |  Chaz Renner | Chat | returnsbopis | - | —Skipped | — | — | — | Apr 25, 2026 | - |
| 78961280 | Wrong shade sent | Solved | Low | Rhonda Heaney-Hermann | — |  Vilma Gusikowski | Chat | wholesaleappshipping | 1h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 86980322 | Wrong shade sent | Closed | High | Rhonda Heaney-Hermann | — | Vilma Gusikowski | influencerdamagedgift-card | 2d | ○Sent, no reply | — | — | — | Apr 22, 2026 | Apr 30, 2026 | |
| 68634372 | Missing items in shipment | Solved | Normal | Rhonda Heaney-Hermann | — | Steve O'Conner | damagedrefundapp | 2h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 70664973 | Gift card balance question | Open | High | Rhonda Heaney-Hermann | — | Vilma Gusikowski | Chat | bopissamples | - | —Skipped | — | — | — | Mar 31, 2026 | - |
| 80278398 | Store experience feedback | Solved | Normal | Rhonda Heaney-Hermann | — |  Kaela Friesen | shippingfragrance | 2h | ⊘Not fired | — | — | — | Mar 10, 2026 | - | |
| 33880530 | Refund not received | Solved | Low | Rhonda Heaney-Hermann | — | Amely Pacocha | Chat | refundbopisreturns | 8h | ⊘Not fired | — | — | — | Mar 8, 2026 | - |
| 43782981 | Question about product ingredients | Solved | Low | Rhonda Heaney-Hermann | — |  Eula McKenzie | refund | 1h | ●Responded | 9/11 | — | — | Feb 3, 2026 | - | |
| 71949989 | Loyalty points not posting | Solved | Normal | Rhonda Heaney-Hermann | — | Steve O'Conner | — | 4h | ●Responded | 5/5 | — | — | Jan 29, 2026 | - | |
| 14878530 | Insider tier issue | Pending | Normal | Rhonda Heaney-Hermann | — |  Lily Raynor | Social | influencersamples | - | —Skipped | — | — | — | Jan 1, 2026 | - |
| 89775006 | Lost package follow-up | Solved | Normal | Rhonda Heaney-Hermann | — | Eula McKenzie | — | 9h | ●Responded | 2/5 | — | — | Dec 20, 2025 | - | |
| 56574866 | App login problem | Closed | High | Rhonda Heaney-Hermann | — |  Darryl Jacobi | conversation-mockupreturnsrefundinfluencer | 6h | ⊘Not fired | — | 75 | Nov 23, 2025 | Nov 28, 2025 | ||
| 19557380 | Order arrived damaged | Pending | Normal | Rhonda Heaney-Hermann | — |  Faith Hilll | bopisfragrance | - | —Skipped | — | — | — | Nov 7, 2025 | - | |
| 03857486 | Gift card balance question | Closed | Normal | Rhonda Heaney-Hermann | — | Mr. Eliza Gerhold IV | returnswholesale | 4h | ○Sent, no reply | — | — | — | Oct 27, 2025 | Oct 31, 2025 | |
| 78134723 | Loyalty points not posting | Solved | Low | Rhonda Heaney-Hermann | — | Eula McKenzie | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - |
| 89970428 | Store experience feedback | Solved | Normal | Rhonda Heaney-Hermann | — | Mr. Eliza Gerhold IV | refund | 9d 11h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |
| 16895747 | Discount code not working | Open | Normal | Rhonda Heaney-Hermann | — |  Oscar O'Hara | — | - | —Skipped | — | — | — | Oct 18, 2025 | - | |
| 42471218 | Where is my order? | Solved | Normal | Rhonda Heaney-Hermann | — | Eula McKenzie | Social | appfragranceloyalty | 4h | ⊘Not fired | — | — | — | Sep 27, 2025 | - |
| 44940459 | Where is my order? | Closed | Normal | Rhonda Heaney-Hermann | — |  Yazmin Jast | Social | damagedreturns | 9d 6h | ⊘Not fired | — | — | — | Sep 17, 2025 | Oct 3, 2025 |
| 28746091 | Store experience feedback | Pending | Normal | Rhonda Heaney-Hermann | — | Yazmin Jast | vipinfluencer | - | —Skipped | — | — | — | Sep 17, 2025 | - | |
| 75629870 | Restock alert for backorder | Closed | Low | Rhonda Heaney-Hermann | — |  Ignatius Cummerata | Phone | — | 1d 9h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 7, 2025 |
| 90643218 | App crashes at checkout | Solved | Urgent | Rhonda Heaney-Hermann | — | Lily Raynor | Chat | refund | 5d 2h | ●Responded | 3/5 | — | — | Aug 26, 2025 | - |
| 50166271 | App crashes at checkout | Closed | Low | Rhonda Heaney-Hermann | — | Darryl Jacobi | Chat | influencersamples | 19h | ○Sent, no reply | — | — | — | Jul 27, 2025 | Aug 2, 2025 |
| 61414853 | Birthday gift not received | Solved | High | Rhonda Heaney-Hermann | — | Ignatius Cummerata | Chat | — | 4h | ●Responded | 5/5 | — | — | Jul 25, 2025 | - |
| 38146116 | Cancel order request | Solved | Normal | Rhonda Heaney-Hermann | — |  Mr. Skyla Trantow | Phone | shippingvipfragrance | 6h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - |
| 46851771 | Restock alert for backorder | Pending | Urgent | Rhonda Heaney-Hermann | — | Faith Hilll | Chat | apprefundinfluencer | - | —Skipped | — | — | — | Jun 12, 2025 | - |
| 60795558 | Loyalty points not posting | Open | Normal | Rhonda Heaney-Hermann | — | Eula McKenzie | Chat | gift-card | - | —Skipped | — | — | — | Jun 6, 2025 | - |
| 50662976 | Missing samples in order | Pending | Low | Rhonda Heaney-Hermann | — | Kaela Friesen | — | - | —Skipped | — | — | — | Jun 4, 2025 | - | |
| 38390978 | Foundation match help | Closed | Low | Rhonda Heaney-Hermann | — | Oscar O'Hara | Chat | returnsloyalty | 5h | ○Sent, no reply | — | — | — | May 23, 2025 | May 24, 2025 |