Laurie Bins
elisha.hagenes@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 53572580 | Influencer code not working | Closed | Normal | Laurie Bins | — |  Mr. Eliza Gerhold IV | Chat | shippingrefunddamaged | 22h | ○Sent, no reply | — | — | — | May 21, 2026 | May 23, 2026 |
| 33351726 | Shipping cost question | Closed | Normal | Laurie Bins | — |  Amely Pacocha | refundwholesale | 6h | ○Sent, no reply | — | — | — | May 4, 2026 | May 10, 2026 | |
| 65846736 | Wrong shade sent | Solved | Normal | Laurie Bins | — |  Kaela Friesen | Social | loyaltyshade-matchreturns | 15h | ⊘Not fired | — | — | — | May 1, 2026 | - |
| 41624671 | Allergic reaction concern | Solved | Normal | Laurie Bins | — |  Kip Schroeder IV | Chat | — | 1h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 54531040 | Where is my order? | Solved | High | Laurie Bins | — |  Miss Amber Hintz Sr. | influencerfragrancebopis | 6h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 66224096 | Price match request | Closed | Normal | Laurie Bins | — |  Ignatius Cummerata | fragrancewholesaleshade-match | 3h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 26, 2026 | |
| 34652479 | Allergic reaction concern | Solved | Normal | Laurie Bins | — |  Julie Hodkiewicz | Chat | gift-cardshippingdamaged | 9h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - |
| 92577252 | Lost package follow-up | Solved | Normal | Laurie Bins | — |  Eula McKenzie | fragrance | 2d 14h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 11148165 | Loyalty points not posting | Pending | Low | Laurie Bins | — |  Lily Raynor | Chat | fragranceappsamples | - | —Skipped | — | — | — | Feb 26, 2026 | - |
| 30714517 | Refund not received | Solved | Normal | Laurie Bins | — |  Dr. Mandy McLaughlin | refundapp | 2h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |
| 96896872 | Order arrived damaged | Closed | High | Laurie Bins | — |  Faith Hilll | Chat | damagedfragranceshipping | 17h | ●Responded | 4/5 | — | — | Feb 20, 2026 | Feb 24, 2026 |
| 35913645 | App login problem | Closed | Urgent | Laurie Bins | — | Kip Schroeder IV | Chat | loyalty | 6h | ●Responded | 7/11 | — | — | Feb 7, 2026 | Feb 13, 2026 |
| 00345957 | Loyalty points not posting | Solved | Normal | Laurie Bins | — | Kip Schroeder IV | Phone | samples | 14h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 71177062 | Address change after shipping | Solved | High | Laurie Bins | — |  Vilma Gusikowski | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 4, 2026 | - |
| 35330511 | BOPIS pickup not ready | Closed | Normal | Laurie Bins | — |  Mr. Skyla Trantow | — | 10h | ○Sent, no reply | — | — | — | Jan 4, 2026 | Jan 6, 2026 | |
| 40267062 | Insider tier issue | Closed | Normal | Laurie Bins | — | Kip Schroeder IV | gift-card | 15h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 | |
| 50788594 | Cancel order request | Closed | Normal | Laurie Bins | — |  Mr. Lonie Hudson | refundvip | 20h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Jan 1, 2026 | |
| 75360994 | Discount code not working | Pending | Normal | Laurie Bins | — | Ignatius Cummerata | gift-cardloyaltysamples | - | —Skipped | — | — | — | Dec 25, 2025 | - | |
| 42406692 | Item authenticity concern | Solved | Normal | Laurie Bins | — | Mr. Lonie Hudson | bopisrefundshade-match | 7h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 31022068 | Loyalty points not posting | Solved | High | Laurie Bins | — |  Darryl Jacobi | Chat | refundshade-matchbopis | 1h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - |
| 79482437 | BOPIS pickup not ready | Solved | Low | Laurie Bins | — |  Katrina Johns | app | 7h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 29356037 | Loyalty points not posting | Closed | Low | Laurie Bins | — | Faith Hilll | — | 3h | ●Responded | 5/5 | — | — | Dec 5, 2025 | Dec 6, 2025 | |
| 62239350 | App crashes at checkout | Solved | Normal | Laurie Bins | — |  Yazmin Jast | shippingwholesale | 4d 15h | ●Responded | 1/5 | — | — | Nov 24, 2025 | - | |
| 12847938 | Gift card balance question | Solved | High | Laurie Bins | — | Lily Raynor | Chat | returnsdamaged | 22h | ⊘Not fired | — | — | — | Nov 18, 2025 | - |
| 15865903 | Wholesale order question | Solved | High | Laurie Bins | — |  Leonard Waters-Howell | loyaltygift-card | 3h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 72194969 | Where is my order? | Solved | Normal | Laurie Bins | — | Ignatius Cummerata | Chat | shade-match | 2d 6h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - |
| 26974554 | Birthday gift not received | Closed | Urgent | Laurie Bins | — | Faith Hilll | loyalty | 5h | ⊘Not fired | — | — | — | Oct 24, 2025 | Oct 26, 2025 | |
| 59384465 | Influencer code not working | Closed | Normal | Laurie Bins | — |  Chaz Renner | Chat | shippingwholesaleinfluencer | 3h | ●Responded | 5/5 | — | — | Oct 22, 2025 | Oct 28, 2025 |
| 52943194 | Missing samples in order | Solved | Normal | Laurie Bins | — | Dr. Mandy McLaughlin | bopis | 14h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - | |
| 02147853 | Where is my order? | Closed | Normal | Laurie Bins | — | Darryl Jacobi | returnsloyalty | 2d 15h | ●Responded | 3/5 | — | — | Oct 14, 2025 | Oct 21, 2025 | |
| 15674282 | Foundation match help | Solved | High | Laurie Bins | — | Lily Raynor | Social | fragrancevipshipping | 9h | ⊘Not fired | — | — | — | Sep 5, 2025 | - |
| 75094800 | Lost package follow-up | Solved | Normal | Laurie Bins | — | Julie Hodkiewicz | appshade-matchreturns | 19h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 38103300 | Discount code not working | Closed | Normal | Laurie Bins | — | Julie Hodkiewicz | Chat | — | 1d 15h | ⊘Not fired | — | — | — | Sep 1, 2025 | Sep 9, 2025 |
| 78815041 | Missing samples in order | Solved | Normal | Laurie Bins | — | Leonard Waters-Howell | wholesalegift-card | 6h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 06912463 | Influencer code not working | Solved | Normal | Laurie Bins | — | Darryl Jacobi | Chat | damagedshippingvip | 8h | ●Responded | 5/5 | — | — | Aug 8, 2025 | - |
| 31688814 | Pro discount enrollment | Solved | Low | Laurie Bins | — |  Jacklyn Dare | shade-match | 17h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 35399940 | Discount code not working | Solved | Normal | Laurie Bins | — | Vilma Gusikowski | Chat | refund | 16h | ⊘Not fired | — | — | — | Jul 27, 2025 | - |
| 96682751 | Allergic reaction concern | Solved | High | Laurie Bins | — | Yazmin Jast | Chat | damagedinfluencer | 1h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - |
| 46949520 | BOPIS pickup not ready | Closed | Normal | Laurie Bins | — | Mr. Lonie Hudson | — | 6h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 21, 2025 | |
| 30440076 | BOPIS pickup not ready | Solved | Normal | Laurie Bins | — | Faith Hilll | Chat | fragranceloyalty | 11h | ●Responded | 5/5 | — | — | Jul 12, 2025 | - |
| 55526181 | Shipping cost question | Solved | High | Laurie Bins | — | Kaela Friesen | gift-card | 4h | ●Responded | 3/5 | — | — | Jun 30, 2025 | - | |
| 78323782 | Cancel order request | Solved | Normal | Laurie Bins | — | Darryl Jacobi | vip | 6h | ○Sent, no reply | — | — | — | Jun 29, 2025 | - | |
| 11121742 | Klarna / Afterpay split issue | Solved | Normal | Laurie Bins | — | Dr. Mandy McLaughlin | Chat | bopis | 23h | ●Responded | 10/11 | — | — | Jun 17, 2025 | - |