Toby Bruen
earline_terry29@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67217728 | Wholesale order question | Open | Urgent | Toby Bruen | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | May 21, 2026 | - | |
| 17843310 | Insider tier issue | Closed | Low | Toby Bruen | — |  Mr. Eliza Gerhold IV | bopisinfluencer | 3h | ○Sent, no reply | — | — | — | May 19, 2026 | May 26, 2026 | |
| 59910355 | Cancel subscription / Auto-replenish | Solved | Normal | Toby Bruen | — |  Kip Schroeder IV | wholesalegift-card | 1d 9h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |
| 45438392 | Gift card balance question | Pending | Normal | Toby Bruen | — |  Miss Amber Hintz Sr. | influencerwholesale | - | —Skipped | — | — | — | Apr 30, 2026 | - | |
| 63747544 | Cancel subscription / Auto-replenish | Closed | High | Toby Bruen | — |  Steve O'Conner | Chat | sampleswholesalefragrance | 4h | ○Sent, no reply | — | — | — | Apr 25, 2026 | Apr 27, 2026 |
| 91533786 | Price match request | Solved | Normal | Toby Bruen | — |  Mr. Lonie Hudson | damaged | 3h | ●Responded | 5/5 | — | — | Apr 21, 2026 | - | |
| 63934557 | Missing items in shipment | Pending | Normal | Toby Bruen | — |  Jacklyn Dare | — | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 91830600 | Birthday gift not received | Closed | Normal | Toby Bruen | — |  Julie Hodkiewicz | Chat | bopisapp | 2h | ○Sent, no reply | — | — | — | Apr 15, 2026 | Apr 17, 2026 |
| 70731809 | Question about product ingredients | Solved | Normal | Toby Bruen | — |  Vilma Gusikowski | returns | 1h | ○Sent, no reply | — | — | — | Apr 12, 2026 | - | |
| 92287650 | Influencer code not working | Solved | Normal | Toby Bruen | — |  Chaz Renner | Chat | — | 20h | ●Responded | 5/5 | — | — | Apr 3, 2026 | - |
| 51104090 | Lost package follow-up | Solved | Low | Toby Bruen | — | Vilma Gusikowski | gift-card | 1d 21h | ●Responded | 4/5 | — | — | Mar 28, 2026 | - | |
| 10739643 | Insider tier issue | Solved | Normal | Toby Bruen | — |  Mr. Cade Senger | influencer | 6h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 64819520 | BOPIS pickup not ready | Pending | Normal | Toby Bruen | — | Mr. Lonie Hudson | influencersamples | - | —Skipped | — | — | — | Mar 13, 2026 | - | |
| 66712770 | App login problem | Closed | Normal | Toby Bruen | — | Mr. Lonie Hudson | wholesale | 10h | ●Responded | 5/5 | — | — | Feb 28, 2026 | Mar 6, 2026 | |
| 63495439 | Return after 30-day window | Closed | Normal | Toby Bruen | — |  Ignatius Cummerata | Chat | fragrance | 22h | ●Responded | 5/5 | — | — | Feb 25, 2026 | Mar 5, 2026 |
| 30061725 | Store experience feedback | Pending | High | Toby Bruen | — |  Katrina Johns | Chat | damagedshipping | - | —Skipped | — | — | — | Feb 17, 2026 | - |
| 42965178 | BOPIS pickup not ready | Solved | Normal | Toby Bruen | — | Mr. Cade Senger | refundreturns | 5h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |
| 34209732 | Lost package follow-up | Pending | Normal | Toby Bruen | — | Julie Hodkiewicz | Chat | — | - | —Skipped | — | — | — | Feb 12, 2026 | - |
| 60695970 | Influencer code not working | Solved | High | Toby Bruen | — | Miss Amber Hintz Sr. | samples | 21h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 61320991 | Gift card balance question | Closed | Urgent | Toby Bruen | — | Kip Schroeder IV | Social | app | 9d 20h | ⊘Not fired | — | — | — | Jan 5, 2026 | Jan 20, 2026 |
| 57004776 | Missing samples in order | Solved | Low | Toby Bruen | — | Mr. Cade Senger | vipappfragrance | 1d 14h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 27737904 | Item authenticity concern | Solved | Low | Toby Bruen | — | Mr. Lonie Hudson | Phone | gift-cardrefundbopis | 12h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - |
| 60678170 | Missing samples in order | Closed | Normal | Toby Bruen | — | Mr. Cade Senger | — | 2d 20h | ○Sent, no reply | — | — | — | Dec 24, 2025 | Dec 31, 2025 | |
| 53182572 | BOPIS order cancelled at store | Solved | Low | Toby Bruen | — |  Garth Dooley | — | 6h | ⊘Not fired | — | — | — | Dec 18, 2025 | - | |
| 31173444 | Gift card balance question | Closed | Normal | Toby Bruen | — | Vilma Gusikowski | Chat | — | 9d 17h | ●Responded | 1/5 | — | — | Dec 14, 2025 | Dec 26, 2025 |
| 72097389 | Influencer code not working | Open | Normal | Toby Bruen | — | Chaz Renner | — | - | —Skipped | — | — | — | Dec 11, 2025 | - | |
| 04827020 | Klarna / Afterpay split issue | Solved | Low | Toby Bruen | — |  Faith Hilll | Chat | loyaltyrefundvip | 1h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 31280596 | Klarna / Afterpay split issue | Solved | Normal | Toby Bruen | — |  Lily Raynor | Chat | influencerreturns | 2d 20h | ●Responded | 2/5 | — | — | Nov 1, 2025 | - |
| 73189805 | Birthday gift not received | Solved | Normal | Toby Bruen | — |  Darryl Jacobi | Chat | shippingloyalty | 6h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - |
| 51937553 | BOPIS pickup not ready | Solved | Low | Toby Bruen | — |  Oscar O'Hara | Phone | gift-cardvipwholesale | 6h | ●Responded | 5/5 | — | — | Oct 14, 2025 | - |
| 27282345 | Discount code not working | Solved | Normal | Toby Bruen | — | Darryl Jacobi | Chat | damagedbopisgift-card | 4h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 77006790 | Price match request | Pending | Low | Toby Bruen | — | Steve O'Conner | Social | samples | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 29337247 | Where is my order? | Solved | Low | Toby Bruen | — | Jacklyn Dare | app | 6h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 61457810 | App login problem | Solved | High | Toby Bruen | — |  Dr. Mandy McLaughlin | Phone | app | 3h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - |
| 59982276 | Cancel order request | Closed | High | Toby Bruen | — | Katrina Johns | app | 5h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 30, 2025 | |
| 25518548 | BOPIS order cancelled at store | Solved | Normal | Toby Bruen | — | Steve O'Conner | fragrance | 5h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 12148366 | Insider tier issue | Closed | Normal | Toby Bruen | — | Jacklyn Dare | Chat | shade-matchinfluencerdamaged | 2d 6h | ●Responded | 3/5 | — | — | Jun 16, 2025 | Jun 20, 2025 |
| 72379901 | Question about product ingredients | Closed | Normal | Toby Bruen | — | Faith Hilll | Chat | fragrance | 5h | ⊘Not fired | — | — | — | Jun 11, 2025 | Jun 15, 2025 |
| 64815324 | Restock alert for backorder | Solved | Normal | Toby Bruen | — | Ignatius Cummerata | gift-cardfragrance | 18h | ●Responded | 5/5 | — | — | Jun 10, 2025 | - | |
| 01687275 | App crashes at checkout | Solved | High | Toby Bruen | — | Steve O'Conner | Chat | shippingvip | 1h | ●Responded | 5/5 | — | — | Jun 6, 2025 | - |
| 08620466 | Wholesale order question | Solved | High | Toby Bruen | — | Chaz Renner | Phone | shippingshade-match | 11h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |
| 48076299 | Missing items in shipment | Solved | Low | Toby Bruen | — | Ignatius Cummerata | Chat | loyaltyshade-match | 3h | ○Sent, no reply | — | — | — | May 27, 2025 | - |