Toby Bruen
earline_terry29@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 91533786Price match request | Toby Bruen |  Mr. Lonie Hudson | Apr 22, 2026, 3:58 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 92287650Influencer code not working | Toby Bruen |  Chaz Renner | Apr 4, 2026, 11:38 PM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 51104090Lost package follow-up | Toby Bruen |  Vilma Gusikowski | Mar 31, 2026, 5:45 AM |
| 5/5 | The app guided me to the right products without being pushy. | 66712770App login problem | Toby Bruen | Mr. Lonie Hudson | Mar 2, 2026, 8:02 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 63495439Return after 30-day window | Toby Bruen |  Ignatius Cummerata | Feb 28, 2026, 1:33 AM |
| 1/5 | App crashed three times during signup. | 31173444Gift card balance question | Toby Bruen | Vilma Gusikowski | Dec 24, 2025, 9:44 AM |
| 2/5 | Took a manual override from a manager just to refund a clearly broken product. | 31280596Klarna / Afterpay split issue | Toby Bruen |  Lily Raynor | Nov 5, 2025, 9:01 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 51937553BOPIS pickup not ready | Toby Bruen |  Oscar O'Hara | Oct 15, 2025, 3:43 AM |
| 3/5 | Stop discontinuing products my routine depends on. | 12148366Insider tier issue | Toby Bruen |  Jacklyn Dare | Jun 19, 2025, 4:17 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 64815324Restock alert for backorder | Toby Bruen | Ignatius Cummerata | Jun 12, 2025, 11:12 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 01687275App crashes at checkout | Toby Bruen |  Steve O'Conner | Jun 7, 2025, 10:56 AM |