Dr. Janelle Mills
katrina.ernser55@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 54918446 | Lost package follow-up | Solved | Normal | Dr. Janelle Mills | — |  Mr. Eliza Gerhold IV | returnsshipping | 6h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 96618077 | Insider tier issue | Solved | Urgent | Dr. Janelle Mills | — |  Leonard Waters-Howell | Chat | — | 20h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 58571147 | Store experience feedback | Solved | Low | Dr. Janelle Mills | — |  Amely Pacocha | Chat | shade-matchshippingapp | 14h | ●Responded | 9/11 | — | — | May 6, 2026 | - |
| 77724679 | Pro discount enrollment | Closed | Normal | Dr. Janelle Mills | — |  Eula McKenzie | Chat | app | 7d 17h | ○Sent, no reply | — | — | — | Apr 15, 2026 | Apr 27, 2026 |
| 24401236 | Birthday gift not received | Solved | Normal | Dr. Janelle Mills | — |  Mr. Skyla Trantow | Chat | samples | 16h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - |
| 30942975 | Where is my order? | Closed | Normal | Dr. Janelle Mills | — |  Darryl Jacobi | — | 4h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 12, 2026 | |
| 03285642 | Return after 30-day window | Solved | Normal | Dr. Janelle Mills | — |  Steve O'Conner | Chat | shade-matchreturns | 1h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - |
| 66636675 | Discount code not working | Pending | Normal | Dr. Janelle Mills | — | Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Mar 31, 2026 | - |
| 59969571 | Lost package follow-up | Solved | Normal | Dr. Janelle Mills | — |  Ignatius Cummerata | fragrance | 1d 16h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - | |
| 18666267 | Influencer code not working | Closed | Normal | Dr. Janelle Mills | — |  Jacklyn Dare | Chat | wholesaleshade-matchgift-card | 2d 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Apr 1, 2026 |
| 82295688 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Janelle Mills | — | Mr. Eliza Gerhold IV | shade-matchbopisapp | 4h | ●Responded | 4/5 | — | — | Mar 26, 2026 | - | |
| 65808966 | Address change after shipping | Solved | Normal | Dr. Janelle Mills | — | Steve O'Conner | loyaltygift-card | 10h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - | |
| 55746455 | Insider tier issue | Pending | Normal | Dr. Janelle Mills | — |  Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Mar 13, 2026 | - | |
| 63887909 | App crashes at checkout | Solved | High | Dr. Janelle Mills | — |  Mr. Lonie Hudson | Social | app | 4h | ⊘Not fired | — | — | — | Mar 10, 2026 | - |
| 03908551 | Cancel subscription / Auto-replenish | Solved | High | Dr. Janelle Mills | — | Jacklyn Dare | apployaltyvip | 5h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 56364495 | Where is my order? | Solved | Normal | Dr. Janelle Mills | — |  Kip Schroeder IV | — | 5h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 84639256 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Janelle Mills | — | Steve O'Conner | wholesaleapp | 6d 15h | ●Responded | 3/5 | — | — | Jan 30, 2026 | - | |
| 32430992 | Wrong shade sent | Solved | Normal | Dr. Janelle Mills | — |  Garth Dooley | Chat | damaged | 19h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 33141484 | Lost package follow-up | Solved | Normal | Dr. Janelle Mills | — |  Yazmin Jast | — | 15h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 38067807 | Influencer code not working | Solved | Urgent | Dr. Janelle Mills | — | Mr. Skyla Trantow | returnssamplesshade-match | 2h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 56472341 | Missing samples in order | Solved | Low | Dr. Janelle Mills | — | Ignatius Cummerata | Chat | — | 4h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - |
| 29253781 | Shipping cost question | Closed | Normal | Dr. Janelle Mills | — | Eula McKenzie | Chat | — | 4d | ⊘Not fired | — | — | — | Jan 9, 2026 | Jan 14, 2026 |
| 56116522 | Shipping cost question | Pending | Normal | Dr. Janelle Mills | — |  Julie Hodkiewicz | appbopis | - | —Skipped | — | — | — | Jan 9, 2026 | - | |
| 92650437 | BOPIS pickup not ready | Pending | Low | Dr. Janelle Mills | — | Yazmin Jast | returnsshade-matchrefund | - | —Skipped | — | — | — | Jan 4, 2026 | - | |
| 27225298 | Cancel subscription / Auto-replenish | Solved | Low | Dr. Janelle Mills | — |  Vilma Gusikowski | influencer | 16h | ●Responded | 10/11 | — | — | Jan 2, 2026 | - | |
| 60721342 | Lost package follow-up | Pending | Normal | Dr. Janelle Mills | — | Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | Dec 31, 2025 | - |
| 98814713 | Allergic reaction concern | Solved | Normal | Dr. Janelle Mills | — | Darryl Jacobi | — | 2h | ●Responded | 3/5 | — | — | Dec 22, 2025 | - | |
| 42072859 | BOPIS pickup not ready | Solved | Normal | Dr. Janelle Mills | — |  Lily Raynor | returnsdamagedwholesale | 6h | ●Responded | 4/5 | — | — | Dec 15, 2025 | - | |
| 68937775 | Where is my order? | Solved | Normal | Dr. Janelle Mills | — | Leonard Waters-Howell | influencerbopisshade-match | 11h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 98768423 | Loyalty points not posting | Solved | Low | Dr. Janelle Mills | — | Yazmin Jast | Chat | samplesloyaltyapp | 1h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - |
| 91439174 | App login problem | Solved | Normal | Dr. Janelle Mills | — |  Mr. Cade Senger | Chat | samples | 1d 20h | ⊘Not fired | — | — | — | Nov 27, 2025 | - |
| 57963109 | Missing samples in order | Pending | Normal | Dr. Janelle Mills | — |  Katrina Johns | Chat | — | - | —Skipped | — | — | — | Oct 17, 2025 | - |
| 49761562 | Address change after shipping | Solved | Normal | Dr. Janelle Mills | — |  Oscar O'Hara | returnsshipping | 3h | ●Responded | 5/5 | — | — | Oct 4, 2025 | - | |
| 66997037 | Address change after shipping | Solved | Normal | Dr. Janelle Mills | — | Miss Amber Hintz Sr. | Chat | — | 2d 8h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 67651831 | Wholesale order question | Closed | Normal | Dr. Janelle Mills | — | Darryl Jacobi | bopisshade-match | 9h | ○Sent, no reply | — | — | — | Aug 20, 2025 | Aug 21, 2025 | |
| 02774847 | Missing samples in order | Solved | Normal | Dr. Janelle Mills | — | Yazmin Jast | — | 23h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 71129907 | Item authenticity concern | Solved | Normal | Dr. Janelle Mills | — | Amely Pacocha | Phone | damagedgift-cardsamples | 1d 4h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - |
| 70706078 | App login problem | Solved | Low | Dr. Janelle Mills | — | Julie Hodkiewicz | Chat | — | 4h | ●Responded | 5/5 | — | — | Aug 9, 2025 | - |
| 86421253 | Klarna / Afterpay split issue | Solved | Low | Dr. Janelle Mills | — | Leonard Waters-Howell | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 80791574 | Address change after shipping | Solved | Normal | Dr. Janelle Mills | — | Miss Amber Hintz Sr. | vip | 5h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 66311349 | BOPIS pickup not ready | Solved | Low | Dr. Janelle Mills | — | Miss Amber Hintz Sr. | Phone | — | 2h | ●Responded | 4/5 | — | — | Aug 5, 2025 | - |
| 43493102 | Where is my order? | Pending | Normal | Dr. Janelle Mills | — | Darryl Jacobi | Phone | gift-card | - | —Skipped | — | — | — | Aug 1, 2025 | - |
| 46297405 | Pro discount enrollment | Pending | Normal | Dr. Janelle Mills | — | Garth Dooley | Social | — | - | —Skipped | — | — | — | Jul 18, 2025 | - |
| 20830008 | Influencer code not working | Solved | High | Dr. Janelle Mills | — | Mr. Lonie Hudson | bopissamples | 15h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 10572761 | Foundation match help | Solved | Normal | Dr. Janelle Mills | — | Mr. Lonie Hudson | Chat | shade-match | 3h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 65447287 | Missing samples in order | Solved | Low | Dr. Janelle Mills | — | Mr. Lonie Hudson | bopiswholesale | 2d 7h | ●Responded | 7/11 | — | — | Jul 9, 2025 | - | |
| 03221516 | Pro discount enrollment | Open | Normal | Dr. Janelle Mills | — | Oscar O'Hara | — | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 62863567 | Return after 30-day window | Solved | Normal | Dr. Janelle Mills | — | Eula McKenzie | Chat | damagedsamples | 1h | ●Responded | 4/5 | — | — | Jul 1, 2025 | - |
| 03546617 | Foundation match help | Solved | Normal | Dr. Janelle Mills | — | Steve O'Conner | Chat | returns | 6h | ●Responded | 4/5 | — | — | Jun 12, 2025 | - |
| 11540531 | Missing samples in order | Solved | Normal | Dr. Janelle Mills | — | Vilma Gusikowski | Phone | gift-carddamaged | 7d 5h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |