Dr. Janelle Mills
katrina.ernser55@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Big fan. Their customer service has saved me more than once. | 58571147Store experience feedback | Dr. Janelle Mills |  Amely Pacocha | May 8, 2026, 11:20 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 82295688Cancel subscription / Auto-replenish | Dr. Janelle Mills |  Mr. Eliza Gerhold IV | Mar 28, 2026, 12:40 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 84639256Cancel subscription / Auto-replenish | Dr. Janelle Mills |  Steve O'Conner | Feb 6, 2026, 2:04 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 27225298Cancel subscription / Auto-replenish | Dr. Janelle Mills |  Vilma Gusikowski | Jan 4, 2026, 11:56 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 98814713Allergic reaction concern | Dr. Janelle Mills |  Darryl Jacobi | Dec 24, 2025, 3:19 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 42072859BOPIS pickup not ready | Dr. Janelle Mills |  Lily Raynor | Dec 17, 2025, 3:16 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 98768423Loyalty points not posting | Dr. Janelle Mills |  Yazmin Jast | Nov 28, 2025, 4:18 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 49761562Address change after shipping | Dr. Janelle Mills |  Oscar O'Hara | Oct 5, 2025, 3:52 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 70706078App login problem | Dr. Janelle Mills |  Julie Hodkiewicz | Aug 10, 2025, 8:01 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 66311349BOPIS pickup not ready | Dr. Janelle Mills |  Miss Amber Hintz Sr. | Aug 5, 2025, 8:35 PM |
| 7/11 | It works. Wouldn't go out of my way to recommend it. | 65447287Missing samples in order | Dr. Janelle Mills |  Mr. Lonie Hudson | Jul 11, 2025, 9:52 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 62863567Return after 30-day window | Dr. Janelle Mills |  Eula McKenzie | Jul 2, 2025, 12:09 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 03546617Foundation match help | Dr. Janelle Mills | Steve O'Conner | Jun 13, 2025, 3:48 AM |