Mr. Lonie Hudson
Loyalty Specialist·Front line·alfonso_moen@hotmail.com
Rating distribution
5
195
4
109
3
49
2
33
1
29
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.65 / 5
-0.64 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 53491818Cancel subscription / Auto-replenish |  Lavada Blick PhD | Mr. Lonie Hudson | May 22, 2026, 10:22 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 99566388Influencer code not working |  Rolando Haag | Mr. Lonie Hudson | May 22, 2026, 3:58 AM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 82253639Wrong shade sent |  Deron Conn | Mr. Lonie Hudson | May 20, 2026, 1:34 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 60289870Question about product ingredients |  Makenna Douglas MD | Mr. Lonie Hudson | May 20, 2026, 4:12 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 75312096Return after 30-day window |  Glen Breitenberg | Mr. Lonie Hudson | May 18, 2026, 2:29 PM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 37449607App login problem |  Katrina Hessel | Mr. Lonie Hudson | May 17, 2026, 7:41 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 25687960BOPIS order cancelled at store |  Bette Schaden | Mr. Lonie Hudson | May 17, 2026, 3:13 AM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 33026607Discount code not working |  Ms. Dagmar Cremin | Mr. Lonie Hudson | May 16, 2026, 1:07 PM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 18569620Return after 30-day window |  Merritt Gibson | Mr. Lonie Hudson | May 16, 2026, 4:57 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 34504164Missing items in shipment |  Lamar Hilll | Mr. Lonie Hudson | May 15, 2026, 3:02 AM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 16354869Refund not received |  Johann West | Mr. Lonie Hudson | May 14, 2026, 7:43 PM |
| 4/11 | Had a terrible refund experience. Would steer friends elsewhere. | 38041153Where is my order? |  Neil Pfeffer | Mr. Lonie Hudson | May 14, 2026, 2:16 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 28595452Cancel order request |  Abraham Veum | Mr. Lonie Hudson | May 14, 2026, 3:52 AM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 14300504Foundation match help |  Tristian Murphy | Mr. Lonie Hudson | May 13, 2026, 5:13 AM |
| 10/11 | The selection, the service, the app — all top tier. | 35821340Discount code not working |  Chase Wuckert | Mr. Lonie Hudson | May 12, 2026, 9:33 PM |
| 1/5 | Agents kept transferring me, no one took ownership. | 63856391Insider tier issue |  Harvey Reichert | Mr. Lonie Hudson | May 12, 2026, 7:51 PM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 53243673Foundation match help |  Marilou Medhurst | Mr. Lonie Hudson | May 12, 2026, 2:09 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 65411476Order arrived damaged |  Orval Considine I | Mr. Lonie Hudson | May 12, 2026, 7:34 AM |
| 7/11 | I shop here for some categories, not others. | 37833822BOPIS order cancelled at store |  Clovis Braun I | Mr. Lonie Hudson | May 11, 2026, 10:00 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 35179818Shipping cost question |  Dr. Donavon Sporer | Mr. Lonie Hudson | May 11, 2026, 2:07 PM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 24395781Question about product ingredients |  Roel Little | Mr. Lonie Hudson | May 10, 2026, 11:13 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 17415190Missing samples in order |  Ottis Maggio | Mr. Lonie Hudson | May 9, 2026, 11:24 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 64903198Restock alert for backorder |  Santos Douglas | Mr. Lonie Hudson | May 9, 2026, 7:01 PM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 63760794Foundation match help |  Vernice Macejkovic | Mr. Lonie Hudson | May 9, 2026, 4:02 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 73021106Wholesale order question |  Toby Mosciski | Mr. Lonie Hudson | May 8, 2026, 8:34 PM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 22622683Cancel subscription / Auto-replenish |  Yolanda Klocko | Mr. Lonie Hudson | May 7, 2026, 3:13 PM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 04815825Insider tier issue |  Lorraine Kunze | Mr. Lonie Hudson | May 6, 2026, 10:43 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 68394229Where is my order? |  Omer Balistreri V | Mr. Lonie Hudson | May 5, 2026, 4:36 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 77950513Gift card balance question |  Audie Windler | Mr. Lonie Hudson | May 4, 2026, 11:56 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 09301933Order arrived damaged |  Tamara Corkery | Mr. Lonie Hudson | May 3, 2026, 7:43 PM |
| 5/5 | Reset my password and reordered without losing my cart. Beautifully done. | 95732286Gift card balance question |  Dr. Violet Gibson | Mr. Lonie Hudson | May 2, 2026, 11:32 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 82972522Insider tier issue |  Grace Wilderman V | Mr. Lonie Hudson | Apr 30, 2026, 7:02 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 39767438Insider tier issue |  Bettye Gislason | Mr. Lonie Hudson | Apr 30, 2026, 5:56 PM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 10037809Allergic reaction concern |  Roger Bogan | Mr. Lonie Hudson | Apr 30, 2026, 10:38 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 97136828Influencer code not working |  Darrick Haley | Mr. Lonie Hudson | Apr 29, 2026, 1:00 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 71353446Shipping cost question |  Liam McKenzie | Mr. Lonie Hudson | Apr 27, 2026, 7:43 PM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 85169970BOPIS order cancelled at store |  Skyla Hansen | Mr. Lonie Hudson | Apr 27, 2026, 5:40 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 99653180Birthday gift not received |  Elsa Stracke | Mr. Lonie Hudson | Apr 27, 2026, 5:54 AM |
| 7/11 | I like it but I also shop other places. | 19855688Insider tier issue |  Mr. Clay Hilpert | Mr. Lonie Hudson | Apr 24, 2026, 7:43 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 20056613App crashes at checkout |  Mr. Javier Rolfson | Mr. Lonie Hudson | Apr 22, 2026, 11:29 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 44274879Birthday gift not received |  Hailie Dooley | Mr. Lonie Hudson | Apr 22, 2026, 5:35 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 91533786Price match request |  Toby Bruen | Mr. Lonie Hudson | Apr 22, 2026, 3:58 AM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 57239062Klarna / Afterpay split issue |  Nicholas Conroy III | Mr. Lonie Hudson | Apr 21, 2026, 9:53 AM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 69613208Wrong shade sent |  Kylie Hilll Sr. | Mr. Lonie Hudson | Apr 20, 2026, 10:19 PM |
| 2/5 | Took five emails and three chats to get my points credited. | 51331821BOPIS order cancelled at store |  Marshall Roberts | Mr. Lonie Hudson | Apr 20, 2026, 8:22 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 57026437Klarna / Afterpay split issue |  Omar Herzog | Mr. Lonie Hudson | Apr 19, 2026, 7:15 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 18277224Shipping cost question |  Betty Hahn | Mr. Lonie Hudson | Apr 19, 2026, 7:14 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 49331766BOPIS pickup not ready |  Stella Koch | Mr. Lonie Hudson | Apr 18, 2026, 9:37 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 19792793Discount code not working |  Orin Beier II | Mr. Lonie Hudson | Apr 18, 2026, 12:16 PM |
| 9/11 | Already referred three friends. They all love it too. | 32195514Price match request |  Lavern Abshire | Mr. Lonie Hudson | Apr 18, 2026, 8:23 AM |