Elsa Stracke
Studio Eleven·zion_king-hermann48@studio11.co
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31718403 | Missing items in shipment | Solved | Normal | Elsa Stracke | Studio Eleven |  Julie Hodkiewicz | samples | 1h | ●Responded | 5/5 | — | — | May 15, 2026 | - | |
| 33622615 | Foundation match help | Pending | Normal | Elsa Stracke | Studio Eleven |  Dr. Mandy McLaughlin | Phone | shippingbopis | - | —Skipped | — | — | — | Apr 30, 2026 | - |
| 29734856 | Return after 30-day window | Pending | Normal | Elsa Stracke | Studio Eleven |  Miss Amber Hintz Sr. | Chat | returns | - | —Skipped | — | — | — | Apr 30, 2026 | - |
| 99653180 | Birthday gift not received | Solved | High | Elsa Stracke | Studio Eleven |  Mr. Lonie Hudson | Chat | shipping | 2d 1h | ●Responded | 4/5 | — | — | Apr 24, 2026 | - |
| 09072577 | Insider tier issue | Solved | High | Elsa Stracke | Studio Eleven | Dr. Mandy McLaughlin | — | 6h | ●Responded | 5/5 | — | — | Apr 12, 2026 | - | |
| 10510350 | Foundation match help | Solved | Low | Elsa Stracke | Studio Eleven |  Lily Raynor | appbopisgift-card | 4h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - | |
| 95711201 | Pro discount enrollment | Closed | High | Elsa Stracke | Studio Eleven |  Mr. Eliza Gerhold IV | Phone | — | 5h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 |
| 56241046 | Question about product ingredients | Solved | Low | Elsa Stracke | Studio Eleven |  Chaz Renner | Chat | returnswholesalevip | 1d | ⊘Not fired | — | — | — | Feb 5, 2026 | - |
| 54913601 | Restock alert for backorder | Solved | Normal | Elsa Stracke | Studio Eleven |  Amely Pacocha | Chat | — | 1h | ●Responded | 2/5 | — | — | Jan 28, 2026 | - |
| 20237246 | Question about product ingredients | Closed | Normal | Elsa Stracke | Studio Eleven | Miss Amber Hintz Sr. | — | 16h | ○Sent, no reply | — | — | — | Jan 27, 2026 | Feb 3, 2026 | |
| 68946370 | Return after 30-day window | Solved | Low | Elsa Stracke | Studio Eleven |  Leonard Waters-Howell | — | 13h | ⊘Not fired | — | — | — | Jan 17, 2026 | - | |
| 81542817 | Wholesale order question | Solved | Normal | Elsa Stracke | Studio Eleven | Chaz Renner | Chat | — | 1h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 98478729 | Price match request | Solved | Normal | Elsa Stracke | Studio Eleven |  Kaela Friesen | Chat | — | 3d | ●Responded | 4/5 | — | — | Dec 25, 2025 | - |
| 46920616 | Cancel subscription / Auto-replenish | Solved | Low | Elsa Stracke | Studio Eleven | Dr. Mandy McLaughlin | bopis | 1h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 65714102 | Restock alert for backorder | Solved | Normal | Elsa Stracke | Studio Eleven | Mr. Eliza Gerhold IV | bopisreturns | 4h | ●Responded | 5/5 | — | — | Dec 12, 2025 | - | |
| 56510778 | Influencer code not working | Solved | Normal | Elsa Stracke | Studio Eleven | Amely Pacocha | Chat | bopis | 21h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - |
| 85740085 | App login problem | Closed | Normal | Elsa Stracke | Studio Eleven |  Faith Hilll | — | 6h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 12, 2025 | |
| 93478885 | Missing items in shipment | Solved | Normal | Elsa Stracke | Studio Eleven | Amely Pacocha | Phone | shipping | 10h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - |
| 72209245 | Foundation match help | Closed | Normal | Elsa Stracke | Studio Eleven | Leonard Waters-Howell | samples | 13h | ○Sent, no reply | — | — | — | Nov 4, 2025 | Nov 10, 2025 | |
| 70014124 | Pro discount enrollment | Closed | Normal | Elsa Stracke | Studio Eleven |  Darryl Jacobi | Chat | returnsfragrance | 7h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 28, 2025 |
| 51756720 | Address change after shipping | Closed | High | Elsa Stracke | Studio Eleven |  Ignatius Cummerata | Chat | shade-matchbopis | 16h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 20, 2025 |
| 48295831 | Pro discount enrollment | Closed | Urgent | Elsa Stracke | Studio Eleven | Dr. Mandy McLaughlin | fragrance | 5h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 18, 2025 | |
| 91711227 | Price match request | Closed | Normal | Elsa Stracke | Studio Eleven |  Katrina Johns | — | 5h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 2, 2025 | |
| 29497509 | BOPIS pickup not ready | Pending | High | Elsa Stracke | Studio Eleven | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 31522703 | Gift card balance question | Solved | Normal | Elsa Stracke | Studio Eleven |  Yazmin Jast | — | 5h | ⊘Not fired | — | — | — | Sep 25, 2025 | - | |
| 31922649 | Gift card balance question | Closed | High | Elsa Stracke | Studio Eleven | Dr. Mandy McLaughlin | influencer | 18h | ⊘Not fired | — | — | — | Sep 19, 2025 | Sep 22, 2025 | |
| 85305681 | BOPIS pickup not ready | Solved | Normal | Elsa Stracke | Studio Eleven | Yazmin Jast | Chat | — | 12h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 42093811 | BOPIS order cancelled at store | Closed | Normal | Elsa Stracke | Studio Eleven | Lily Raynor | refundsamples | 2d 20h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 19, 2025 | |
| 32919435 | Refund not received | Closed | Urgent | Elsa Stracke | Studio Eleven | Mr. Lonie Hudson | Chat | — | 2d 17h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 24, 2025 |
| 51555854 | Missing items in shipment | Closed | Normal | Elsa Stracke | Studio Eleven | Amely Pacocha | Chat | samples | 1h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 19, 2025 |
| 64964136 | Lost package follow-up | Solved | Low | Elsa Stracke | Studio Eleven |  Mr. Skyla Trantow | shade-matchrefundloyalty | 12h | ●Responded | 5/5 | — | — | Aug 9, 2025 | - | |
| 42505676 | Missing items in shipment | Solved | Normal | Elsa Stracke | Studio Eleven |  Kip Schroeder IV | shippingvipreturns | 5d 2h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 33165382 | Refund not received | Solved | Normal | Elsa Stracke | Studio Eleven | Miss Amber Hintz Sr. | Chat | refundinfluencerfragrance | 1h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - |
| 35535771 | Discount code not working | Solved | Normal | Elsa Stracke | Studio Eleven |  Garth Dooley | Phone | apployalty | 2d 1h | ●Responded | 4/5 | — | — | Jul 13, 2025 | - |
| 09145926 | Foundation match help | Solved | Normal | Elsa Stracke | Studio Eleven |  Tommy Kuvalis | damagedgift-cardshipping | 1d 18h | ●Responded | 4/5 | — | — | Jul 11, 2025 | - | |
| 49671312 | Restock alert for backorder | Solved | High | Elsa Stracke | Studio Eleven | Kaela Friesen | Chat | loyaltyfragrance | 2d 14h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 00977829 | Price match request | Pending | Normal | Elsa Stracke | Studio Eleven | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Jun 20, 2025 | - | |
| 31435665 | Cancel order request | Solved | Normal | Elsa Stracke | Studio Eleven | Miss Amber Hintz Sr. | Phone | loyalty | 10h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 68854209 | App crashes at checkout | Closed | Normal | Elsa Stracke | Studio Eleven | Julie Hodkiewicz | shade-matchloyalty | 3h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 21, 2025 | |
| 30745330 | Lost package follow-up | Pending | Normal | Elsa Stracke | Studio Eleven | Mr. Lonie Hudson | Phone | app | - | —Skipped | — | — | — | Jun 13, 2025 | - |
| 70468331 | Question about product ingredients | Closed | Normal | Elsa Stracke | Studio Eleven | Darryl Jacobi | refund | 10h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 14, 2025 | |
| 65508316 | Where is my order? | Solved | Normal | Elsa Stracke | Studio Eleven | Mr. Skyla Trantow | Chat | — | 2h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |
| 41466235 | Loyalty points not posting | Solved | Normal | Elsa Stracke | Studio Eleven | Kip Schroeder IV | fragranceshipping | 1d | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |