Lorraine Kunze
betty.dach@yahoo.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 37507049 | Birthday gift not received | Solved | Normal | Lorraine Kunze | — |  Yazmin Jast | viployalty | 13h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 44213209 | Lost package follow-up | Pending | Low | Lorraine Kunze | — |  Jacklyn Dare | Chat | wholesaleshipping | - | —Skipped | — | — | — | May 12, 2026 | - |
| 04815825 | Insider tier issue | Closed | Low | Lorraine Kunze | — |  Mr. Lonie Hudson | Chat | wholesale | 7d 7h | ●Responded | 1/11 | — | — | Apr 28, 2026 | May 6, 2026 |
| 09432991 | App login problem | Closed | Low | Lorraine Kunze | — | Jacklyn Dare | fragranceshade-matchshipping | 6h | ○Sent, no reply | — | — | — | Apr 24, 2026 | Apr 26, 2026 | |
| 25695261 | Pro discount enrollment | Solved | Low | Lorraine Kunze | — |  Chaz Renner | Phone | fragranceapp | 5h | ○Sent, no reply | — | — | — | Apr 19, 2026 | - |
| 76932501 | Influencer code not working | Solved | Normal | Lorraine Kunze | — |  Amely Pacocha | damagedrefundwholesale | 18h | ●Responded | 5/5 | — | — | Apr 18, 2026 | - | |
| 38342460 | Item authenticity concern | Open | Normal | Lorraine Kunze | — |  Darryl Jacobi | loyalty | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 61570943 | Allergic reaction concern | Pending | Normal | Lorraine Kunze | — |  Steve O'Conner | shade-match | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 05932429 | Missing samples in order | Solved | Normal | Lorraine Kunze | — |  Miss Amber Hintz Sr. | Chat | — | 4h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - |
| 74181314 | Wrong shade sent | Pending | Normal | Lorraine Kunze | — |  Eula McKenzie | Chat | shade-matchsamplesgift-card | - | —Skipped | — | — | — | Mar 2, 2026 | - |
| 18754635 | Birthday gift not received | Closed | Normal | Lorraine Kunze | — |  Dr. Mandy McLaughlin | bopisdamaged | 7h | ○Sent, no reply | — | — | — | Mar 1, 2026 | Mar 8, 2026 | |
| 29284999 | Lost package follow-up | Solved | Normal | Lorraine Kunze | — | Eula McKenzie | Chat | returnsvip | 2d 14h | ●Responded | 2/5 | — | — | Feb 23, 2026 | - |
| 66586730 | Foundation match help | Solved | Low | Lorraine Kunze | — |  Faith Hilll | — | 1d 20h | ⊘Not fired | — | — | — | Feb 19, 2026 | - | |
| 19723497 | Klarna / Afterpay split issue | Closed | Normal | Lorraine Kunze | — |  Lily Raynor | loyaltywholesalebopis | 2d 1h | ○Sent, no reply | — | — | — | Feb 1, 2026 | Feb 9, 2026 | |
| 07486897 | Shipping cost question | Open | Low | Lorraine Kunze | — |  Vilma Gusikowski | — | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 77371267 | Cancel order request | Open | Normal | Lorraine Kunze | — | Lily Raynor | Chat | influencershipping | - | —Skipped | — | — | — | Jan 20, 2026 | - |
| 47087769 | Refund not received | Closed | Normal | Lorraine Kunze | — | Yazmin Jast | Chat | damagedinfluencerwholesale | 14h | ○Sent, no reply | — | — | — | Dec 29, 2025 | Jan 2, 2026 |
| 79529910 | Klarna / Afterpay split issue | Solved | Normal | Lorraine Kunze | — |  Garth Dooley | — | 1h | ●Responded | 4/5 | — | — | Dec 26, 2025 | - | |
| 34736386 | Missing items in shipment | Closed | High | Lorraine Kunze | — |  Kip Schroeder IV | shippingloyaltyapp | 2h | ●Responded | 5/5 | — | — | Dec 19, 2025 | Dec 23, 2025 | |
| 09887583 | Cancel subscription / Auto-replenish | Pending | Normal | Lorraine Kunze | — | Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Dec 9, 2025 | - |
| 35667605 | Item authenticity concern | Solved | Low | Lorraine Kunze | — | Mr. Lonie Hudson | gift-cardloyalty | 2d 13h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 67760552 | Lost package follow-up | Solved | Low | Lorraine Kunze | — | Amely Pacocha | Phone | gift-cardshade-matchbopis | 1d 11h | ●Responded | 4/5 | — | — | Nov 20, 2025 | - |
| 62890272 | Wrong shade sent | Closed | Normal | Lorraine Kunze | — | Mr. Lonie Hudson | — | 18h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 26, 2025 | |
| 90904573 | Shipping cost question | Solved | Normal | Lorraine Kunze | — | Kip Schroeder IV | damagedfragrancereturns | 4h | ⊘Not fired | — | — | — | Oct 22, 2025 | - | |
| 88987546 | Foundation match help | Solved | Normal | Lorraine Kunze | — |  Oscar O'Hara | Chat | loyaltyrefund | 6h | ●Responded | 5/5 | — | — | Oct 13, 2025 | - |
| 78856893 | Insider tier issue | Closed | Normal | Lorraine Kunze | — |  Julie Hodkiewicz | Chat | refund | 4h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 15, 2025 |
| 29469547 | Store experience feedback | Solved | Urgent | Lorraine Kunze | — |  Mr. Cade Senger | wholesalebopis | 2d 14h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 75063245 | Where is my order? | Solved | Normal | Lorraine Kunze | — | Steve O'Conner | Chat | — | 5h | ⊘Not fired | — | — | — | Oct 6, 2025 | - |
| 38256754 | Discount code not working | Solved | Low | Lorraine Kunze | — | Eula McKenzie | Chat | — | 2d 18h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 60641959 | Missing samples in order | Closed | Normal | Lorraine Kunze | — | Miss Amber Hintz Sr. | Chat | — | 13h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 20, 2025 |
| 66443876 | Order arrived damaged | Closed | Normal | Lorraine Kunze | — | Mr. Lonie Hudson | bopis | 3h | ●Responded | 7/11 | — | — | Sep 6, 2025 | Sep 9, 2025 | |
| 67444662 | Lost package follow-up | Solved | Normal | Lorraine Kunze | — |  Mr. Skyla Trantow | Phone | — | 9h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - |
| 11648644 | Cancel subscription / Auto-replenish | Closed | Low | Lorraine Kunze | — | Oscar O'Hara | Chat | shippingfragrance | 9d 10h | ●Responded | 4/11 | — | — | Aug 29, 2025 | Sep 12, 2025 |
| 34354836 | App crashes at checkout | Pending | Normal | Lorraine Kunze | — |  Katrina Johns | refundappshipping | - | —Skipped | — | — | — | Aug 4, 2025 | - | |
| 56908333 | Missing samples in order | Solved | High | Lorraine Kunze | — |  Leonard Waters-Howell | Chat | — | 5h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 28549773 | BOPIS order cancelled at store | Solved | Low | Lorraine Kunze | — | Faith Hilll | Phone | refundsampleswholesale | 5h | ●Responded | 5/5 | — | — | Jul 17, 2025 | - |
| 31800039 | BOPIS order cancelled at store | Closed | Low | Lorraine Kunze | — | Mr. Lonie Hudson | refund | 3h | ●Responded | 5/5 | — | — | Jun 30, 2025 | Jul 5, 2025 | |
| 95149987 | Loyalty points not posting | Closed | Low | Lorraine Kunze | — |  Kaela Friesen | Social | fragranceinfluencergift-card | 2d 10h | ⊘Not fired | — | — | — | Jun 18, 2025 | Jun 22, 2025 |
| 77995035 | Klarna / Afterpay split issue | Solved | Normal | Lorraine Kunze | — | Miss Amber Hintz Sr. | loyaltygift-cardshade-match | 4h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | |
| 00413867 | Gift card balance question | Solved | Normal | Lorraine Kunze | — |  Tommy Kuvalis | shipping | 5h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |