Lorraine Kunze
betty.dach@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 04815825Insider tier issue | Lorraine Kunze |  Mr. Lonie Hudson | May 6, 2026, 10:43 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 76932501Influencer code not working | Lorraine Kunze |  Amely Pacocha | Apr 21, 2026, 2:52 AM |
| 2/5 | App kept asking for the same info on different screens. | 29284999Lost package follow-up | Lorraine Kunze |  Eula McKenzie | Feb 27, 2026, 1:56 PM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 79529910Klarna / Afterpay split issue | Lorraine Kunze |  Garth Dooley | Dec 27, 2025, 9:21 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 34736386Missing items in shipment | Lorraine Kunze |  Kip Schroeder IV | Dec 21, 2025, 5:58 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 67760552Lost package follow-up | Lorraine Kunze | Amely Pacocha | Nov 23, 2025, 9:32 AM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 88987546Foundation match help | Lorraine Kunze |  Oscar O'Hara | Oct 14, 2025, 7:26 AM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 11648644Cancel subscription / Auto-replenish | Lorraine Kunze | Oscar O'Hara | Sep 9, 2025, 10:26 PM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 66443876Order arrived damaged | Lorraine Kunze | Mr. Lonie Hudson | Sep 7, 2025, 2:11 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 28549773BOPIS order cancelled at store | Lorraine Kunze |  Faith Hilll | Jul 19, 2025, 12:14 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 31800039BOPIS order cancelled at store | Lorraine Kunze | Mr. Lonie Hudson | Jul 2, 2025, 12:28 PM |