Skyla Hansen
Highland Apothecary Co·hershel92@highlandapoth.co
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 90658026 | App crashes at checkout | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Katrina Johns | gift-cardreturns | 11h | ●Responded | 2/5 | — | — | May 14, 2026 | - | |
| 69207700 | Klarna / Afterpay split issue | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Oscar O'Hara | Chat | refundvipsamples | 4h | ⊘Not fired | — | — | — | May 11, 2026 | - |
| 23357287 | Return after 30-day window | Solved | High | Skyla Hansen | Highland Apothecary Co |  Mr. Cade Senger | fragranceinfluencerwholesale | 2h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 75522238 | Missing items in shipment | Closed | Normal | Skyla Hansen | Highland Apothecary Co |  Yazmin Jast | — | 7d 9h | ●Responded | 2/5 | — | — | May 8, 2026 | May 18, 2026 | |
| 80661018 | Gift card balance question | Solved | Urgent | Skyla Hansen | Highland Apothecary Co |  Dr. Mandy McLaughlin | vipinfluencer | 11h | ○Sent, no reply | — | — | — | May 6, 2026 | - | |
| 77818522 | App crashes at checkout | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Faith Hilll | shade-match | 2h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 85169970 | BOPIS order cancelled at store | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Mr. Lonie Hudson | Phone | — | 1d 23h | ●Responded | 4/5 | — | — | Apr 25, 2026 | - |
| 64123070 | Pro discount enrollment | Solved | High | Skyla Hansen | Highland Apothecary Co |  Mr. Skyla Trantow | Chat | — | 5h | ⊘Not fired | — | — | — | Apr 10, 2026 | - |
| 09499433 | App crashes at checkout | Solved | Low | Skyla Hansen | Highland Apothecary Co | Oscar O'Hara | — | 6h | ●Responded | 3/5 | — | — | Apr 6, 2026 | - | |
| 63948330 | Wholesale order question | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Darryl Jacobi | fragranceapp | 1h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - | |
| 06317803 | Address change after shipping | Solved | Urgent | Skyla Hansen | Highland Apothecary Co | Dr. Mandy McLaughlin | — | 22h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | |
| 15695551 | Birthday gift not received | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Lily Raynor | — | 2d 9h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - | |
| 77013585 | Birthday gift not received | Closed | High | Skyla Hansen | Highland Apothecary Co | Dr. Mandy McLaughlin | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 6, 2026 |
| 54765656 | Where is my order? | Closed | Low | Skyla Hansen | Highland Apothecary Co |  Ignatius Cummerata | Chat | damagedfragrancereturns | 4h | ○Sent, no reply | — | — | — | Jan 31, 2026 | Feb 1, 2026 |
| 71448834 | Loyalty points not posting | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Tommy Kuvalis | returns | 2d 13h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 77869000 | Loyalty points not posting | Solved | Low | Skyla Hansen | Highland Apothecary Co | Lily Raynor | — | 6h | ●Responded | 4/11 | — | — | Jan 22, 2026 | - | |
| 26199037 | Where is my order? | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Jacklyn Dare | gift-cardfragrance | 6h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |
| 78180342 | BOPIS pickup not ready | Solved | Low | Skyla Hansen | Highland Apothecary Co |  Kaela Friesen | Chat | bopis | 6d 10h | ●Responded | 2/5 | — | — | Jan 1, 2026 | - |
| 30454388 | Refund not received | Closed | Urgent | Skyla Hansen | Highland Apothecary Co | Mr. Cade Senger | Chat | — | 1d 20h | ○Sent, no reply | — | — | — | Dec 25, 2025 | Jan 2, 2026 |
| 87417070 | Pro discount enrollment | Closed | Normal | Skyla Hansen | Highland Apothecary Co | Yazmin Jast | refund | 18h | ●Responded | 4/5 | — | — | Dec 25, 2025 | Dec 29, 2025 | |
| 34932051 | Question about product ingredients | Closed | Normal | Skyla Hansen | Highland Apothecary Co |  Amely Pacocha | Chat | — | 2h | ○Sent, no reply | — | — | — | Dec 21, 2025 | Dec 22, 2025 |
| 05421774 | Influencer code not working | Closed | Normal | Skyla Hansen | Highland Apothecary Co | Tommy Kuvalis | Chat | — | 1d 9h | ●Responded | 4/5 | — | — | Dec 17, 2025 | Dec 23, 2025 |
| 10742871 | BOPIS order cancelled at store | Closed | High | Skyla Hansen | Highland Apothecary Co | Mr. Cade Senger | Chat | shippingreturns | 2h | ●Responded | 3/5 | — | — | Dec 5, 2025 | Dec 7, 2025 |
| 31181362 | Influencer code not working | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Kaela Friesen | Chat | returnssamplesdamaged | 1h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 30035250 | Question about product ingredients | Solved | Low | Skyla Hansen | Highland Apothecary Co | Mr. Skyla Trantow | — | 4d 10h | ⊘Not fired | — | — | — | Nov 18, 2025 | - | |
| 07366620 | Klarna / Afterpay split issue | Pending | Low | Skyla Hansen | Highland Apothecary Co | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 07577173 | Address change after shipping | Solved | Normal | Skyla Hansen | Highland Apothecary Co |  Leonard Waters-Howell | refundloyalty | 5h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 39448482 | Wrong shade sent | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Ignatius Cummerata | Phone | — | 2d 3h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - |
| 60468157 | App crashes at checkout | Solved | High | Skyla Hansen | Highland Apothecary Co | Jacklyn Dare | — | 11h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - | |
| 09099315 | Cancel subscription / Auto-replenish | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Yazmin Jast | influencer | 20h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - | |
| 36862131 | Missing items in shipment | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Lily Raynor | Chat | — | 2d 14h | ○Sent, no reply | — | — | — | Sep 8, 2025 | - |
| 62242710 | BOPIS order cancelled at store | Pending | Normal | Skyla Hansen | Highland Apothecary Co | Faith Hilll | appsamplesdamaged | - | —Skipped | — | — | — | Sep 5, 2025 | - | |
| 85231973 | Where is my order? | Open | High | Skyla Hansen | Highland Apothecary Co | Leonard Waters-Howell | wholesalevip | - | —Skipped | — | — | — | Aug 28, 2025 | - | |
| 90559312 | App login problem | Closed | Normal | Skyla Hansen | Highland Apothecary Co |  Miss Amber Hintz Sr. | Chat | — | 4h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 17, 2025 |
| 09375845 | Insider tier issue | Open | Normal | Skyla Hansen | Highland Apothecary Co | Darryl Jacobi | — | - | —Skipped | — | — | — | Aug 8, 2025 | - | |
| 28867343 | Birthday gift not received | Closed | Low | Skyla Hansen | Highland Apothecary Co | Ignatius Cummerata | — | 1h | ○Sent, no reply | — | — | — | Aug 4, 2025 | Aug 6, 2025 | |
| 65550028 | Return after 30-day window | Closed | High | Skyla Hansen | Highland Apothecary Co |  Julie Hodkiewicz | — | 4h | ○Sent, no reply | — | — | — | Jul 28, 2025 | Aug 1, 2025 | |
| 67394118 | Lost package follow-up | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Amely Pacocha | Chat | app | 8h | ⊘Not fired | — | — | — | Jul 18, 2025 | - |
| 49287858 | Return after 30-day window | Closed | High | Skyla Hansen | Highland Apothecary Co | Ignatius Cummerata | Social | appsamplesloyalty | 6h | ⊘Not fired | — | — | — | Jul 1, 2025 | Jul 6, 2025 |
| 48821641 | Missing items in shipment | Closed | Normal | Skyla Hansen | Highland Apothecary Co | Jacklyn Dare | returnsinfluencer | 1h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jun 28, 2025 | |
| 73462630 | Cancel order request | Solved | Low | Skyla Hansen | Highland Apothecary Co |  Chaz Renner | gift-cardbopis | 2d 22h | ●Responded | 4/5 | — | — | Jun 9, 2025 | - | |
| 76543332 | Price match request | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Julie Hodkiewicz | shade-match | 5h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |
| 96347175 | Refund not received | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Miss Amber Hintz Sr. | Chat | fragrancevipreturns | 17h | ●Responded | 2/5 | — | — | Jun 3, 2025 | - |
| 69671686 | Gift card balance question | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Lily Raynor | Social | — | 2d 13h | ⊘Not fired | — | — | — | Jun 2, 2025 | - |
| 45928676 | Missing items in shipment | Solved | Normal | Skyla Hansen | Highland Apothecary Co | Katrina Johns | Chat | loyaltyshipping | 1d | ●Responded | 5/5 | — | — | May 26, 2025 | - |