Skyla Hansen
Highland Apothecary Co·hershel92@highlandapoth.co
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Felt like I was talking to a script. Same response three times. | 75522238Missing items in shipment | Skyla Hansen |  Yazmin Jast | May 17, 2026, 10:13 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 90658026App crashes at checkout | Skyla Hansen |  Katrina Johns | May 16, 2026, 7:27 PM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 85169970BOPIS order cancelled at store | Skyla Hansen |  Mr. Lonie Hudson | Apr 27, 2026, 5:40 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 09499433App crashes at checkout | Skyla Hansen |  Oscar O'Hara | Apr 7, 2026, 10:54 PM |
| 4/11 | Wouldn't recommend after the return debacle I went through. | 77869000Loyalty points not posting | Skyla Hansen |  Lily Raynor | Jan 24, 2026, 5:30 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 78180342BOPIS pickup not ready | Skyla Hansen |  Kaela Friesen | Jan 9, 2026, 2:39 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 87417070Pro discount enrollment | Skyla Hansen | Yazmin Jast | Dec 26, 2025, 8:16 PM |
| 4/5 | Refund process was straightforward, just took a beat to find the right link. | 05421774Influencer code not working | Skyla Hansen |  Tommy Kuvalis | Dec 19, 2025, 3:19 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 10742871BOPIS order cancelled at store | Skyla Hansen |  Mr. Cade Senger | Dec 5, 2025, 6:37 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 73462630Cancel order request | Skyla Hansen |  Chaz Renner | Jun 12, 2025, 10:05 PM |
| 2/5 | The shade quiz was completely off for my undertone. | 96347175Refund not received | Skyla Hansen |  Miss Amber Hintz Sr. | Jun 5, 2025, 8:37 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 45928676Missing items in shipment | Skyla Hansen | Katrina Johns | May 27, 2025, 5:46 PM |