Mr. Javier Rolfson
ciara.beer@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44837645 | Cancel order request | Solved | Normal | Mr. Javier Rolfson | — |  Lily Raynor | wholesalesamples | 1h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 51265371 | Allergic reaction concern | Closed | Low | Mr. Javier Rolfson | — |  Darryl Jacobi | app | 1d 3h | ○Sent, no reply | — | — | — | May 15, 2026 | May 20, 2026 | |
| 44181281 | Store experience feedback | Closed | Normal | Mr. Javier Rolfson | — |  Oscar O'Hara | gift-card | 18h | ○Sent, no reply | — | — | — | May 8, 2026 | May 14, 2026 | |
| 20056613 | App crashes at checkout | Solved | Low | Mr. Javier Rolfson | — |  Mr. Lonie Hudson | Chat | — | 21h | ●Responded | 4/5 | — | — | Apr 21, 2026 | - |
| 76676083 | BOPIS order cancelled at store | Solved | Normal | Mr. Javier Rolfson | — |  Vilma Gusikowski | Chat | returns | 2d 17h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - |
| 67081497 | Gift card balance question | Closed | High | Mr. Javier Rolfson | — |  Mr. Cade Senger | vip | 2h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 | |
| 24492746 | Store experience feedback | Solved | Normal | Mr. Javier Rolfson | — |  Kaela Friesen | — | 19h | ●Responded | 5/5 | — | — | Apr 1, 2026 | - | |
| 19538788 | BOPIS order cancelled at store | Closed | Normal | Mr. Javier Rolfson | — |  Eula McKenzie | loyaltysamplesvip | 2h | ○Sent, no reply | — | — | — | Mar 21, 2026 | Mar 23, 2026 | |
| 08209346 | Missing items in shipment | Solved | Normal | Mr. Javier Rolfson | — | Lily Raynor | Chat | — | 8h | ⊘Not fired | — | — | — | Mar 19, 2026 | - |
| 79293700 | Restock alert for backorder | Solved | High | Mr. Javier Rolfson | — | Oscar O'Hara | bopisdamaged | 5h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 91042534 | Foundation match help | Closed | Normal | Mr. Javier Rolfson | — |  Mr. Eliza Gerhold IV | Chat | wholesale | 3h | ○Sent, no reply | — | — | — | Mar 1, 2026 | Mar 4, 2026 |
| 00558328 | Item authenticity concern | Solved | Normal | Mr. Javier Rolfson | — |  Garth Dooley | returnssamples | 2d 11h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 17466095 | Wrong shade sent | Closed | Low | Mr. Javier Rolfson | — |  Chaz Renner | returnsdamaged | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 | |
| 34500508 | Klarna / Afterpay split issue | Solved | Normal | Mr. Javier Rolfson | — |  Mr. Skyla Trantow | — | 21h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - | |
| 06009251 | Birthday gift not received | Closed | Normal | Mr. Javier Rolfson | — |  Jacklyn Dare | — | 6h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 29, 2026 | |
| 97469924 | BOPIS order cancelled at store | Solved | High | Mr. Javier Rolfson | — |  Katrina Johns | Chat | — | 1h | ●Responded | 2/5 | — | — | Jan 22, 2026 | - |
| 10485152 | Missing samples in order | Closed | Normal | Mr. Javier Rolfson | — | Vilma Gusikowski | Social | — | 2h | ⊘Not fired | — | — | — | Jan 13, 2026 | Jan 15, 2026 |
| 57600178 | Cancel subscription / Auto-replenish | Closed | Normal | Mr. Javier Rolfson | — | Mr. Skyla Trantow | bopisgift-card | 17h | ●Responded | 4/5 | — | — | Jan 12, 2026 | Jan 14, 2026 | |
| 78558195 | Gift card balance question | Solved | High | Mr. Javier Rolfson | — | Jacklyn Dare | Phone | vipinfluencer | 13h | ●Responded | 5/5 | — | — | Jan 9, 2026 | - |
| 86386939 | Lost package follow-up | Solved | Normal | Mr. Javier Rolfson | — | Oscar O'Hara | bopisrefundgift-card | 5h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |
| 08370179 | Klarna / Afterpay split issue | Solved | Urgent | Mr. Javier Rolfson | — | Jacklyn Dare | gift-card | 2h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |
| 45281978 | Influencer code not working | Solved | High | Mr. Javier Rolfson | — | Oscar O'Hara | Phone | returnsshippingsamples | 1h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - |
| 03412295 | Birthday gift not received | Pending | Normal | Mr. Javier Rolfson | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Nov 4, 2025 | - | |
| 28028894 | Restock alert for backorder | Closed | Low | Mr. Javier Rolfson | — |  Miss Amber Hintz Sr. | bopisrefundgift-card | 18h | ●Responded | 4/5 | — | — | Oct 28, 2025 | Nov 1, 2025 | |
| 98647721 | Birthday gift not received | Solved | Normal | Mr. Javier Rolfson | — | Mr. Eliza Gerhold IV | Social | damagedshippingloyalty | 1d 4h | ⊘Not fired | — | — | — | Oct 16, 2025 | - |
| 95145098 | BOPIS pickup not ready | Open | Normal | Mr. Javier Rolfson | — | Garth Dooley | — | - | —Skipped | — | — | — | Oct 6, 2025 | - | |
| 51057023 | Influencer code not working | Closed | Low | Mr. Javier Rolfson | — | Mr. Eliza Gerhold IV | gift-card | 6h | ○Sent, no reply | — | — | — | Oct 5, 2025 | Oct 6, 2025 | |
| 14598205 | Order arrived damaged | Closed | Urgent | Mr. Javier Rolfson | — | Mr. Cade Senger | samplesvip | 9h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 7, 2025 | |
| 68590490 | Insider tier issue | Pending | Low | Mr. Javier Rolfson | — | Eula McKenzie | Phone | shippingfragrance | - | —Skipped | — | — | — | Sep 20, 2025 | - |
| 25113719 | Klarna / Afterpay split issue | Solved | Low | Mr. Javier Rolfson | — | Oscar O'Hara | gift-cardrefund | 4h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 73094368 | Return after 30-day window | Pending | High | Mr. Javier Rolfson | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Aug 29, 2025 | - | |
| 56227618 | Allergic reaction concern | Closed | Normal | Mr. Javier Rolfson | — |  Julie Hodkiewicz | — | 1h | ○Sent, no reply | — | — | — | Aug 24, 2025 | Aug 27, 2025 | |
| 10543837 | Gift card balance question | Solved | Normal | Mr. Javier Rolfson | — | Darryl Jacobi | bopisrefund | 2d 10h | ●Responded | 2/5 | — | — | Aug 22, 2025 | - | |
| 56908961 | App login problem | Solved | Normal | Mr. Javier Rolfson | — |  Tommy Kuvalis | Chat | shade-matchvip | 6h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - |
| 79123321 | Insider tier issue | Solved | Normal | Mr. Javier Rolfson | — | Mr. Lonie Hudson | Chat | vip | 3h | ●Responded | 1/11 | — | — | Aug 1, 2025 | - |
| 99198162 | Cancel subscription / Auto-replenish | Closed | Normal | Mr. Javier Rolfson | — |  Ignatius Cummerata | shade-matchbopisvip | 1d 21h | ●Responded | 4/11 | — | — | Jul 17, 2025 | Jul 25, 2025 | |
| 96665348 | Where is my order? | Closed | Normal | Mr. Javier Rolfson | — | Kaela Friesen | — | 17h | ○Sent, no reply | — | — | — | Jun 30, 2025 | Jul 5, 2025 | |
| 27900662 | Cancel order request | Pending | Normal | Mr. Javier Rolfson | — | Katrina Johns | shade-matchreturns | - | —Skipped | — | — | — | Jun 17, 2025 | - | |
| 67984628 | Loyalty points not posting | Closed | Normal | Mr. Javier Rolfson | — | Mr. Eliza Gerhold IV | Chat | gift-cardvip | 3d | ●Responded | 4/5 | — | — | Jun 15, 2025 | Jun 19, 2025 |
| 87105947 | Order arrived damaged | Solved | Normal | Mr. Javier Rolfson | — | Jacklyn Dare | shippingreturnsvip | 13h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 07365024 | Question about product ingredients | Solved | Normal | Mr. Javier Rolfson | — | Darryl Jacobi | refundwholesaleapp | 10h | ●Responded | 9/11 | — | — | Jun 1, 2025 | - | |
| 73105909 | Shipping cost question | Closed | Normal | Mr. Javier Rolfson | — | Tommy Kuvalis | returns | 9h | ○Sent, no reply | — | — | — | May 24, 2025 | May 25, 2025 |