Mr. Javier Rolfson
ciara.beer@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 20056613App crashes at checkout | Mr. Javier Rolfson |  Mr. Lonie Hudson | Apr 22, 2026, 11:29 PM |
| 5/5 | Integrate the wishlist with stock alerts. | 24492746Store experience feedback | Mr. Javier Rolfson |  Kaela Friesen | Apr 3, 2026, 10:34 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 97469924BOPIS order cancelled at store | Mr. Javier Rolfson |  Katrina Johns | Jan 23, 2026, 12:58 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 57600178Cancel subscription / Auto-replenish | Mr. Javier Rolfson |  Mr. Skyla Trantow | Jan 13, 2026, 12:20 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 78558195Gift card balance question | Mr. Javier Rolfson |  Jacklyn Dare | Jan 11, 2026, 10:13 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 28028894Restock alert for backorder | Mr. Javier Rolfson |  Miss Amber Hintz Sr. | Oct 31, 2025, 5:50 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 10543837Gift card balance question | Mr. Javier Rolfson |  Darryl Jacobi | Aug 26, 2025, 12:08 PM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 79123321Insider tier issue | Mr. Javier Rolfson | Mr. Lonie Hudson | Aug 2, 2025, 1:15 PM |
| 4/11 | Pricing has crept up and the value isn't there anymore. | 99198162Cancel subscription / Auto-replenish | Mr. Javier Rolfson |  Ignatius Cummerata | Jul 20, 2025, 3:44 PM |
| 4/5 | Make the chat agents actually empowered to make refund decisions. | 67984628Loyalty points not posting | Mr. Javier Rolfson |  Mr. Eliza Gerhold IV | Jun 19, 2025, 4:13 AM |
| 9/11 | The selection, the service, the app — all top tier. | 07365024Question about product ingredients | Mr. Javier Rolfson | Darryl Jacobi | Jun 3, 2025, 11:21 PM |