Mr. Clay Hilpert
michelle.hickle40@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51338201 | Klarna / Afterpay split issue | Pending | Normal | Mr. Clay Hilpert | — |  Eula McKenzie | Chat | wholesaleshade-matchbopis | - | —Skipped | — | — | — | May 21, 2026 | - |
| 48820154 | Cancel subscription / Auto-replenish | Solved | Low | Mr. Clay Hilpert | — |  Leonard Waters-Howell | shade-matchgift-card | 1d 12h | ○Sent, no reply | — | — | — | May 14, 2026 | - | |
| 35070209 | Price match request | Closed | Low | Mr. Clay Hilpert | — |  Mr. Eliza Gerhold IV | refundshippingsamples | 5h | ○Sent, no reply | — | — | — | May 13, 2026 | May 17, 2026 | |
| 11125028 | Discount code not working | Closed | High | Mr. Clay Hilpert | — |  Kaela Friesen | Phone | viprefundbopis | 1d 5h | ●Responded | 1/5 | — | — | May 5, 2026 | May 7, 2026 |
| 19855688 | Insider tier issue | Closed | Urgent | Mr. Clay Hilpert | — |  Mr. Lonie Hudson | refundapp | 4h | ●Responded | 7/11 | — | — | Apr 23, 2026 | Apr 24, 2026 | |
| 52110243 | Wholesale order question | Solved | Normal | Mr. Clay Hilpert | — |  Lily Raynor | Chat | shippingbopisrefund | 2h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - |
| 03775671 | Influencer code not working | Closed | Normal | Mr. Clay Hilpert | — | Mr. Lonie Hudson | — | 6h | ●Responded | 5/5 | — | — | Mar 19, 2026 | Mar 26, 2026 | |
| 39272804 | Cancel subscription / Auto-replenish | Closed | Normal | Mr. Clay Hilpert | — | Mr. Lonie Hudson | Chat | loyaltyshade-match | 3h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 15, 2026 |
| 39578562 | Influencer code not working | Solved | High | Mr. Clay Hilpert | — | Mr. Lonie Hudson | Chat | refundapp | 1d | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 73058693 | Price match request | Closed | Normal | Mr. Clay Hilpert | — | Lily Raynor | Phone | — | 21h | ⊘Not fired | — | — | — | Mar 8, 2026 | Mar 12, 2026 |
| 56600436 | Missing samples in order | Closed | Low | Mr. Clay Hilpert | — |  Steve O'Conner | Phone | — | 2d 22h | ⊘Not fired | — | — | — | Feb 28, 2026 | Mar 5, 2026 |
| 73102083 | Restock alert for backorder | Solved | Normal | Mr. Clay Hilpert | — | Eula McKenzie | returnsshade-matchgift-card | 2h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 77934660 | Loyalty points not posting | Solved | High | Mr. Clay Hilpert | — |  Miss Amber Hintz Sr. | refundreturns | 15h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 01370111 | Klarna / Afterpay split issue | Solved | Low | Mr. Clay Hilpert | — | Kaela Friesen | Phone | returns | 11h | ●Responded | 5/5 | — | — | Feb 20, 2026 | - |
| 67893051 | Store experience feedback | Closed | Urgent | Mr. Clay Hilpert | — |  Mr. Skyla Trantow | Chat | — | 2d 14h | ⊘Not fired | — | — | — | Feb 9, 2026 | Feb 14, 2026 |
| 89861762 | Insider tier issue | Solved | Normal | Mr. Clay Hilpert | — |  Kip Schroeder IV | Chat | fragrance | 2d | ●Responded | 4/5 | — | — | Feb 6, 2026 | - |
| 97639537 | App crashes at checkout | Solved | Low | Mr. Clay Hilpert | — |  Ignatius Cummerata | Phone | shippinginfluencer | 22h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 94242619 | Item authenticity concern | Pending | Normal | Mr. Clay Hilpert | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Dec 23, 2025 | - | |
| 27602703 | Shipping cost question | Solved | Normal | Mr. Clay Hilpert | — |  Dr. Mandy McLaughlin | — | 15h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 27988646 | Missing items in shipment | Solved | Normal | Mr. Clay Hilpert | — |  Mr. Cade Senger | influencerreturns | 10h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - | |
| 82206882 | Birthday gift not received | Solved | Normal | Mr. Clay Hilpert | — | Ignatius Cummerata | Chat | — | 6h | ●Responded | 4/5 | — | — | Nov 14, 2025 | - |
| 14453310 | Wrong shade sent | Solved | Urgent | Mr. Clay Hilpert | — | Kaela Friesen | shippinggift-card | 5h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 06347480 | Klarna / Afterpay split issue | Closed | Normal | Mr. Clay Hilpert | — | Dr. Mandy McLaughlin | Chat | loyaltybopiswholesale | 3d 8h | ●Responded | 2/5 | — | — | Oct 22, 2025 | Oct 31, 2025 |
| 89325042 | Influencer code not working | Pending | Urgent | Mr. Clay Hilpert | — |  Darryl Jacobi | damaged | - | —Skipped | — | — | — | Oct 8, 2025 | - | |
| 65983311 | Foundation match help | Solved | Normal | Mr. Clay Hilpert | — |  Chaz Renner | — | 4h | ●Responded | 4/5 | — | — | Oct 8, 2025 | - | |
| 27015798 | Order arrived damaged | Solved | Normal | Mr. Clay Hilpert | — | Steve O'Conner | fragrancedamagedshade-match | 17h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 72263322 | BOPIS order cancelled at store | Solved | Normal | Mr. Clay Hilpert | — | Mr. Lonie Hudson | bopis | 2h | ●Responded | 4/11 | — | — | Oct 2, 2025 | - | |
| 18716699 | BOPIS pickup not ready | Closed | Normal | Mr. Clay Hilpert | — |  Jacklyn Dare | influencersamplesfragrance | 8h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 27, 2025 | |
| 65893267 | Missing items in shipment | Closed | High | Mr. Clay Hilpert | — |  Amely Pacocha | Phone | fragrancedamagedrefund | 6h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 18, 2025 |
| 80851898 | Question about product ingredients | Closed | Low | Mr. Clay Hilpert | — | Amely Pacocha | influencer | 5h | ●Responded | 5/5 | — | — | Sep 17, 2025 | Sep 22, 2025 | |
| 63075885 | Return after 30-day window | Solved | Normal | Mr. Clay Hilpert | — | Kaela Friesen | Chat | — | 1h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - |
| 92945245 | Gift card balance question | Solved | Normal | Mr. Clay Hilpert | — |  Oscar O'Hara | Chat | gift-cardbopisdamaged | 2d 19h | ●Responded | 3/5 | — | — | Aug 25, 2025 | - |
| 16449465 | Missing samples in order | Solved | High | Mr. Clay Hilpert | — | Mr. Cade Senger | — | 8d 19h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 29632766 | Store experience feedback | Solved | Normal | Mr. Clay Hilpert | — | Eula McKenzie | shade-match | 4d 18h | ●Responded | 1/5 | — | — | Jul 31, 2025 | - | |
| 65581444 | Allergic reaction concern | Solved | Normal | Mr. Clay Hilpert | — | Eula McKenzie | Chat | shipping | 1d 3h | ●Responded | 9/11 | — | — | Jul 9, 2025 | - |
| 67065171 | Cancel order request | Solved | Low | Mr. Clay Hilpert | — |  Garth Dooley | Social | bopisreturns | 2d 1h | ⊘Not fired | — | — | — | Jul 2, 2025 | - |
| 33866873 | Shipping cost question | Closed | Low | Mr. Clay Hilpert | — |  Tommy Kuvalis | shippingreturnsgift-card | 18h | ●Responded | 3/5 | — | — | Jun 5, 2025 | Jun 10, 2025 | |
| 20867052 | Loyalty points not posting | Pending | Normal | Mr. Clay Hilpert | — | Kaela Friesen | Chat | refundfragrancevip | - | —Skipped | — | — | — | May 30, 2025 | - |