Marshall Roberts
Atlas Hospitality·broderick.marquardt85@atlashospitality.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 80591988 | Klarna / Afterpay split issue | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Vilma Gusikowski | Phone | — | 5h | ○Sent, no reply | — | — | — | May 23, 2026 | - |
| 19224787 | Klarna / Afterpay split issue | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Mr. Skyla Trantow | — | 10h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 77059523 | Where is my order? | Closed | Low | Marshall Roberts | Atlas Hospitality |  Amely Pacocha | fragrance | 3h | ⊘Not fired | — | — | — | May 20, 2026 | May 27, 2026 | |
| 93858874 | Where is my order? | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Mr. Lonie Hudson | bopisshade-matchdamaged | 7h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 51331821 | BOPIS order cancelled at store | Solved | Normal | Marshall Roberts | Atlas Hospitality | Mr. Lonie Hudson | Chat | fragrancewholesale | 17h | ●Responded | 2/5 | — | — | Apr 18, 2026 | - |
| 28515374 | Pro discount enrollment | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Julie Hodkiewicz | Chat | — | 4h | ⊘Not fired | — | — | — | Apr 16, 2026 | - |
| 14359254 | Question about product ingredients | Solved | Normal | Marshall Roberts | Atlas Hospitality | Mr. Lonie Hudson | damagedwholesalesamples | 1d 8h | ●Responded | 2/5 | — | — | Apr 3, 2026 | - | |
| 45873428 | Wholesale order question | Closed | Normal | Marshall Roberts | Atlas Hospitality |  Mr. Eliza Gerhold IV | Chat | refundvipreturns | 3d 16h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Apr 1, 2026 |
| 21344761 | Refund not received | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Katrina Johns | Chat | — | 13h | ⊘Not fired | — | — | — | Mar 6, 2026 | - |
| 59872801 | Discount code not working | Solved | Low | Marshall Roberts | Atlas Hospitality |  Tommy Kuvalis | Chat | wholesale | 16h | ●Responded | 2/5 | — | — | Mar 4, 2026 | - |
| 32164072 | Return after 30-day window | Pending | Normal | Marshall Roberts | Atlas Hospitality |  Darryl Jacobi | Phone | fragrance | - | —Skipped | — | — | — | Feb 27, 2026 | - |
| 30906542 | App login problem | Closed | Normal | Marshall Roberts | Atlas Hospitality |  Mr. Cade Senger | Chat | shade-matchwholesale | 20h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 24, 2026 |
| 98096005 | Foundation match help | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Garth Dooley | Phone | gift-card | 19h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - |
| 95848463 | Cancel subscription / Auto-replenish | Closed | High | Marshall Roberts | Atlas Hospitality |  Dr. Mandy McLaughlin | gift-card | 1d 17h | ●Responded | 2/5 | — | — | Jan 14, 2026 | Jan 18, 2026 | |
| 16238039 | Missing items in shipment | Closed | High | Marshall Roberts | Atlas Hospitality |  Kaela Friesen | samplesgift-card | 2h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 8, 2026 | |
| 62863339 | Wholesale order question | Open | Low | Marshall Roberts | Atlas Hospitality |  Yazmin Jast | — | - | —Skipped | — | — | — | Dec 9, 2025 | - | |
| 10192007 | Allergic reaction concern | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Steve O'Conner | fragrancebopisapp | 9h | ●Responded | 3/5 | — | — | Nov 23, 2025 | - | |
| 47999183 | Wrong shade sent | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Miss Amber Hintz Sr. | Phone | gift-cardapp | 1h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 58786629 | Discount code not working | Pending | Normal | Marshall Roberts | Atlas Hospitality | Amely Pacocha | — | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 34784757 | Item authenticity concern | Solved | Normal | Marshall Roberts | Atlas Hospitality | Steve O'Conner | Phone | vipfragrance | 5h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 69763593 | Question about product ingredients | Solved | Low | Marshall Roberts | Atlas Hospitality | Darryl Jacobi | wholesalereturns | 3h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | |
| 04234684 | Gift card balance question | Solved | Low | Marshall Roberts | Atlas Hospitality |  Kip Schroeder IV | Chat | fragranceloyaltyreturns | 3h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - |
| 35097830 | Price match request | Solved | Normal | Marshall Roberts | Atlas Hospitality | Mr. Eliza Gerhold IV | Chat | wholesale | 23h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 24915235 | Allergic reaction concern | Open | High | Marshall Roberts | Atlas Hospitality | Vilma Gusikowski | — | - | —Skipped | — | — | — | Sep 29, 2025 | - | |
| 22656142 | Address change after shipping | Solved | Normal | Marshall Roberts | Atlas Hospitality |  Lily Raynor | refundloyalty | 7d 23h | ●Responded | 1/5 | — | — | Sep 12, 2025 | - | |
| 33509881 | Wrong shade sent | Solved | Low | Marshall Roberts | Atlas Hospitality | Vilma Gusikowski | shipping | 5h | ●Responded | 2/5 | — | — | Sep 4, 2025 | - | |
| 48061654 | Cancel order request | Solved | High | Marshall Roberts | Atlas Hospitality | Darryl Jacobi | gift-cardshade-match | 6h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 61972071 | Question about product ingredients | Solved | High | Marshall Roberts | Atlas Hospitality | Kip Schroeder IV | Chat | returns | 9h | ●Responded | 4/11 | — | — | Aug 21, 2025 | - |
| 38910164 | Return after 30-day window | Solved | High | Marshall Roberts | Atlas Hospitality | Yazmin Jast | Chat | wholesale | 4h | ●Responded | 2/5 | — | — | Aug 13, 2025 | - |
| 42358623 | Question about product ingredients | Solved | Normal | Marshall Roberts | Atlas Hospitality | Kaela Friesen | returnsinfluencer | 2h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 38720651 | BOPIS order cancelled at store | Solved | High | Marshall Roberts | Atlas Hospitality | Mr. Cade Senger | samples | 5h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 44020100 | Wholesale order question | Pending | Normal | Marshall Roberts | Atlas Hospitality | Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Jul 16, 2025 | - |
| 43832036 | Cancel order request | Closed | Normal | Marshall Roberts | Atlas Hospitality | Tommy Kuvalis | shippingrefunddamaged | 23h | ●Responded | 2/5 | — | — | Jul 10, 2025 | Jul 12, 2025 | |
| 58547130 | Restock alert for backorder | Closed | Normal | Marshall Roberts | Atlas Hospitality | Tommy Kuvalis | refundloyalty | 13h | ●Responded | 2/5 | — | — | Jun 18, 2025 | Jun 23, 2025 | |
| 41910308 | Insider tier issue | Solved | Low | Marshall Roberts | Atlas Hospitality |  Faith Hilll | Chat | — | 10h | ●Responded | 5/5 | — | — | Jun 11, 2025 | - |