Terence Schiller
jeff.schmidt@yahoo.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 58236364 | App login problem | Solved | Normal | Terence Schiller | — |  Dr. Mandy McLaughlin | Chat | loyaltydamagedvip | 3h | ⊘Not fired | — | — | — | May 22, 2026 | - |
| 67808265 | Refund not received | Solved | Normal | Terence Schiller | — |  Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 99778896 | Gift card balance question | Solved | Normal | Terence Schiller | — |  Steve O'Conner | Phone | gift-cardbopis | 11h | ●Responded | 10/11 | — | — | May 16, 2026 | - |
| 30386936 | BOPIS order cancelled at store | Solved | Normal | Terence Schiller | — | Dr. Mandy McLaughlin | Chat | sampleswholesaleshipping | 1h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 35570701 | BOPIS order cancelled at store | Pending | Normal | Terence Schiller | — |  Jacklyn Dare | vipdamaged | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 01712577 | BOPIS pickup not ready | Open | Normal | Terence Schiller | — |  Mr. Skyla Trantow | loyalty | - | —Skipped | — | — | — | Apr 15, 2026 | - | |
| 28229456 | Where is my order? | Solved | Normal | Terence Schiller | — |  Mr. Cade Senger | vipshade-match | 1d 19h | ⊘Not fired | — | — | — | Apr 4, 2026 | - | |
| 56473619 | Insider tier issue | Solved | Normal | Terence Schiller | — |  Mr. Eliza Gerhold IV | Phone | appinfluencer | 1d 15h | ●Responded | 9/11 | — | — | Mar 12, 2026 | - |
| 04945202 | Missing samples in order | Closed | Low | Terence Schiller | — |  Tommy Kuvalis | Phone | wholesaleshippingreturns | 3h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 2, 2026 |
| 19106953 | Influencer code not working | Solved | High | Terence Schiller | — |  Miss Amber Hintz Sr. | influencerfragranceapp | 22h | ●Responded | 9/11 | — | — | Jan 19, 2026 | - | |
| 86621713 | Loyalty points not posting | Solved | Normal | Terence Schiller | — |  Kip Schroeder IV | gift-card | 10h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 60524563 | App login problem | Pending | Normal | Terence Schiller | — |  Amely Pacocha | Chat | influencerapp | - | —Skipped | — | — | — | Jan 2, 2026 | - |
| 21378123 | Loyalty points not posting | Closed | Normal | Terence Schiller | — |  Leonard Waters-Howell | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 1, 2026 |
| 75298155 | Gift card balance question | Solved | Normal | Terence Schiller | — |  Oscar O'Hara | Phone | — | 5h | ●Responded | 3/5 | — | — | Dec 26, 2025 | - |
| 42234011 | Refund not received | Solved | Low | Terence Schiller | — | Mr. Lonie Hudson | — | 20h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 31996094 | Return after 30-day window | Solved | High | Terence Schiller | — |  Ignatius Cummerata | loyaltyshipping | 19h | ⊘Not fired | — | — | — | Dec 24, 2025 | - | |
| 73407281 | Insider tier issue | Solved | Normal | Terence Schiller | — | Steve O'Conner | Chat | gift-cardreturnsvip | 6h | ⊘Not fired | — | — | — | Dec 21, 2025 | - |
| 71928772 | Address change after shipping | Pending | Normal | Terence Schiller | — |  Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Dec 21, 2025 | - |
| 23862579 | Missing items in shipment | Solved | Normal | Terence Schiller | — | Jacklyn Dare | Chat | shade-matchviployalty | 5h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 80698499 | Lost package follow-up | Pending | High | Terence Schiller | — | Jacklyn Dare | damaged | - | —Skipped | — | — | — | Dec 10, 2025 | - | |
| 56649891 | Wholesale order question | Closed | Normal | Terence Schiller | — |  Faith Hilll | Chat | loyaltyapp | 2d 14h | ⊘Not fired | — | — | — | Dec 1, 2025 | Dec 8, 2025 |
| 97446557 | Discount code not working | Closed | Normal | Terence Schiller | — | Ignatius Cummerata | — | 20h | ●Responded | 3/5 | — | — | Nov 24, 2025 | Nov 29, 2025 | |
| 33701602 | Wrong shade sent | Pending | Normal | Terence Schiller | — |  Julie Hodkiewicz | — | - | —Skipped | — | — | — | Nov 21, 2025 | - | |
| 10008959 | Question about product ingredients | Solved | Normal | Terence Schiller | — | Kip Schroeder IV | — | 6h | ●Responded | 5/5 | — | — | Nov 14, 2025 | - | |
| 84177699 | Insider tier issue | Pending | Normal | Terence Schiller | — | Dr. Mandy McLaughlin | gift-cardsamplesloyalty | - | —Skipped | — | — | — | Oct 20, 2025 | - | |
| 22464841 | Insider tier issue | Solved | Normal | Terence Schiller | — | Leonard Waters-Howell | returnsshipping | 1h | ●Responded | 5/5 | — | — | Oct 16, 2025 | - | |
| 84756110 | Influencer code not working | Solved | Low | Terence Schiller | — | Vilma Gusikowski | Social | wholesaleloyalty | 3h | ⊘Not fired | — | — | — | Sep 9, 2025 | - |
| 98743687 | Klarna / Afterpay split issue | Closed | Low | Terence Schiller | — | Dr. Mandy McLaughlin | — | 12h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 11, 2025 | |
| 93916772 | Refund not received | Closed | Normal | Terence Schiller | — | Miss Amber Hintz Sr. | samplesgift-cardwholesale | 2h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Aug 29, 2025 | |
| 34030960 | Wholesale order question | Solved | Normal | Terence Schiller | — | Mr. Cade Senger | — | 23h | ⊘Not fired | — | — | — | Aug 11, 2025 | - | |
| 75622741 | Lost package follow-up | Open | Low | Terence Schiller | — |  Lily Raynor | fragrancereturns | - | —Skipped | — | — | — | Aug 4, 2025 | - | |
| 72856899 | App login problem | Closed | Normal | Terence Schiller | — | Julie Hodkiewicz | bopis | 19h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 13, 2025 | |
| 38672238 | Influencer code not working | Solved | Normal | Terence Schiller | — | Mr. Eliza Gerhold IV | Social | damagedvip | 6h | ⊘Not fired | — | — | — | Jul 7, 2025 | - |
| 33139804 | BOPIS order cancelled at store | Solved | Normal | Terence Schiller | — | Mr. Cade Senger | Chat | — | 3h | ●Responded | 1/5 | — | — | Jun 26, 2025 | - |
| 43924440 | BOPIS pickup not ready | Closed | High | Terence Schiller | — | Dr. Mandy McLaughlin | — | 18h | ●Responded | 2/5 | — | — | Jun 23, 2025 | Jul 1, 2025 | |
| 11915845 | Missing items in shipment | Closed | Low | Terence Schiller | — |  Katrina Johns | refundsamples | 18h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 14, 2025 | |
| 08489131 | Pro discount enrollment | Closed | Normal | Terence Schiller | — | Amely Pacocha | wholesale | 1d | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 4, 2025 |