Terence Schiller
jeff.schmidt@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 99778896Gift card balance question | Terence Schiller |  Steve O'Conner | May 18, 2026, 12:52 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 56473619Insider tier issue | Terence Schiller |  Mr. Eliza Gerhold IV | Mar 14, 2026, 5:46 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 19106953Influencer code not working | Terence Schiller |  Miss Amber Hintz Sr. | Jan 21, 2026, 11:49 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 75298155Gift card balance question | Terence Schiller |  Oscar O'Hara | Dec 27, 2025, 9:41 AM |
| 3/5 | Loyalty program for non-Insiders too. | 97446557Discount code not working | Terence Schiller |  Ignatius Cummerata | Nov 26, 2025, 4:26 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 10008959Question about product ingredients | Terence Schiller |  Kip Schroeder IV | Nov 15, 2025, 5:22 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 22464841Insider tier issue | Terence Schiller |  Leonard Waters-Howell | Oct 17, 2025, 12:07 PM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 33139804BOPIS order cancelled at store | Terence Schiller |  Mr. Cade Senger | Jun 27, 2025, 8:08 PM |
| 2/5 | Didn't honor the price match. Felt nickel-and-dimed. | 43924440BOPIS pickup not ready | Terence Schiller |  Dr. Mandy McLaughlin | Jun 25, 2025, 4:34 AM |