Lyric Reichel
valerie81@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11065990 | Store experience feedback | Solved | Normal | Lyric Reichel | — |  Mr. Lonie Hudson | damaged | 2h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 70063024 | Question about product ingredients | Solved | Normal | Lyric Reichel | — |  Eula McKenzie | Chat | — | 6h | ●Responded | 2/5 | — | — | May 14, 2026 | - |
| 98842539 | Refund not received | Closed | High | Lyric Reichel | — |  Garth Dooley | gift-card | 20h | ○Sent, no reply | — | — | — | May 8, 2026 | May 12, 2026 | |
| 51693517 | Item authenticity concern | Solved | Normal | Lyric Reichel | — |  Yazmin Jast | gift-card | 3h | ●Responded | 5/5 | — | — | May 1, 2026 | - | |
| 29301953 | Restock alert for backorder | Solved | Normal | Lyric Reichel | — |  Katrina Johns | shade-matchsamples | 5h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 42474701 | Insider tier issue | Solved | Urgent | Lyric Reichel | — |  Julie Hodkiewicz | app | 12h | ○Sent, no reply | — | — | — | Apr 19, 2026 | - | |
| 09437550 | BOPIS pickup not ready | Solved | High | Lyric Reichel | — |  Dr. Mandy McLaughlin | Social | shade-match | 1h | ⊘Not fired | — | — | — | Apr 13, 2026 | - |
| 16179489 | Birthday gift not received | Solved | Normal | Lyric Reichel | — |  Darryl Jacobi | shippingappdamaged | 21h | ⊘Not fired | — | — | — | Apr 9, 2026 | - | |
| 55026208 | BOPIS pickup not ready | Solved | Low | Lyric Reichel | — |  Mr. Cade Senger | samplesinfluencer | 6h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | |
| 68040781 | Address change after shipping | Closed | Normal | Lyric Reichel | — |  Tommy Kuvalis | Chat | bopisreturnsvip | 2h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 24, 2026 |
| 96898486 | Where is my order? | Solved | Low | Lyric Reichel | — |  Mr. Eliza Gerhold IV | bopisgift-card | 2d | ●Responded | 3/5 | — | — | Mar 16, 2026 | - | |
| 32360614 | BOPIS order cancelled at store | Solved | Normal | Lyric Reichel | — | Tommy Kuvalis | damagedrefund | 5h | ⊘Not fired | — | — | — | Mar 13, 2026 | - | |
| 92623864 | BOPIS order cancelled at store | Closed | Normal | Lyric Reichel | — |  Mr. Skyla Trantow | Phone | shippingloyaltyinfluencer | 7d 2h | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 16, 2026 |
| 27925903 | Lost package follow-up | Solved | Normal | Lyric Reichel | — | Mr. Lonie Hudson | Chat | loyaltysamples | 19h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - |
| 76709527 | Wrong shade sent | Solved | Normal | Lyric Reichel | — |  Jacklyn Dare | Chat | samplesapp | 4h | ●Responded | 5/5 | — | — | Feb 18, 2026 | - |
| 28275852 | Discount code not working | Closed | Low | Lyric Reichel | — | Garth Dooley | Chat | — | 6h | ●Responded | 3/5 | — | — | Feb 4, 2026 | Feb 10, 2026 |
| 48810119 | App login problem | Solved | Normal | Lyric Reichel | — |  Ignatius Cummerata | Chat | — | 8d 20h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - |
| 62711413 | Missing items in shipment | Closed | High | Lyric Reichel | — | Mr. Skyla Trantow | gift-card | 23h | ●Responded | 5/5 | — | — | Jan 23, 2026 | Jan 31, 2026 | |
| 08648420 | Cancel order request | Solved | Normal | Lyric Reichel | — | Garth Dooley | Chat | refundreturnsloyalty | 6h | ⊘Not fired | — | — | — | Jan 19, 2026 | - |
| 31598459 | Allergic reaction concern | Solved | Normal | Lyric Reichel | — |  Oscar O'Hara | samples | 1h | ●Responded | 2/5 | — | — | Dec 23, 2025 | - | |
| 50527629 | Foundation match help | Solved | Normal | Lyric Reichel | — |  Faith Hilll | Chat | — | 1h | ●Responded | 9/11 | — | — | Dec 17, 2025 | - |
| 03941781 | Discount code not working | Pending | Normal | Lyric Reichel | — | Mr. Lonie Hudson | Chat | vip | - | —Skipped | — | — | — | Dec 15, 2025 | - |
| 77114955 | Gift card balance question | Closed | Normal | Lyric Reichel | — | Jacklyn Dare | fragrancerefundapp | 9h | ●Responded | 1/5 | — | — | Dec 10, 2025 | Dec 11, 2025 | |
| 02504508 | Insider tier issue | Pending | Normal | Lyric Reichel | — | Eula McKenzie | Chat | app | - | —Skipped | — | — | — | Dec 7, 2025 | - |
| 02922175 | Missing items in shipment | Closed | High | Lyric Reichel | — |  Kip Schroeder IV | gift-card | 4h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 7, 2025 | |
| 89167968 | Where is my order? | Solved | Low | Lyric Reichel | — |  Lily Raynor | Chat | bopisshipping | 15h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - |
| 45212291 | Klarna / Afterpay split issue | Pending | Low | Lyric Reichel | — | Eula McKenzie | Social | vipsamplesdamaged | - | —Skipped | — | — | — | Oct 23, 2025 | - |
| 47500530 | Allergic reaction concern | Closed | Normal | Lyric Reichel | — | Lily Raynor | Chat | fragrance | 6h | ●Responded | 4/5 | — | — | Oct 19, 2025 | Oct 26, 2025 |
| 73115665 | Missing items in shipment | Solved | Normal | Lyric Reichel | — | Garth Dooley | fragrance | 19h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | |
| 76717431 | Birthday gift not received | Open | Low | Lyric Reichel | — | Faith Hilll | — | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 75763270 | Pro discount enrollment | Solved | Normal | Lyric Reichel | — | Dr. Mandy McLaughlin | Chat | vipwholesaleinfluencer | 19h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - |
| 95338794 | Cancel order request | Solved | Normal | Lyric Reichel | — |  Kaela Friesen | refundshippingbopis | 2h | ⊘Not fired | — | — | — | Sep 20, 2025 | - | |
| 55871016 | App crashes at checkout | Solved | High | Lyric Reichel | — | Kaela Friesen | Chat | — | 4d 15h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - |
| 64981844 | Foundation match help | Pending | Low | Lyric Reichel | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Sep 13, 2025 | - | |
| 92592815 | Loyalty points not posting | Solved | Normal | Lyric Reichel | — |  Leonard Waters-Howell | wholesale | 3d 23h | ○Sent, no reply | — | — | — | Sep 10, 2025 | - | |
| 48535100 | Store experience feedback | Solved | Urgent | Lyric Reichel | — | Julie Hodkiewicz | Chat | refundshade-match | 1d | ●Responded | 9/11 | — | — | Aug 31, 2025 | - |
| 23793641 | App login problem | Solved | High | Lyric Reichel | — | Katrina Johns | influencer | 9d 19h | ●Responded | 1/5 | — | — | Aug 21, 2025 | - | |
| 29614194 | Influencer code not working | Solved | High | Lyric Reichel | — | Garth Dooley | Social | influencer | 6h | ⊘Not fired | — | — | — | Aug 18, 2025 | - |
| 12305416 | Missing items in shipment | Solved | High | Lyric Reichel | — | Yazmin Jast | — | 5h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 89785953 | Cancel subscription / Auto-replenish | Closed | Normal | Lyric Reichel | — | Kaela Friesen | shippingshade-matchfragrance | 5h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |
| 97235191 | Birthday gift not received | Solved | Normal | Lyric Reichel | — | Garth Dooley | damagedshade-match | 4h | ●Responded | 4/5 | — | — | Jul 5, 2025 | - | |
| 88722151 | Price match request | Solved | Normal | Lyric Reichel | — | Ignatius Cummerata | loyaltyshade-matchreturns | 8d 6h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - | |
| 16474942 | Wholesale order question | Solved | Low | Lyric Reichel | — | Kip Schroeder IV | Chat | — | 5h | ●Responded | 2/5 | — | — | Jun 29, 2025 | - |
| 87948276 | Store experience feedback | Solved | Normal | Lyric Reichel | — | Eula McKenzie | shipping | 6h | ●Responded | 4/5 | — | — | Jun 27, 2025 | - | |
| 09577428 | Shipping cost question | Solved | High | Lyric Reichel | — |  Amely Pacocha | refundbopis | 2h | ○Sent, no reply | — | — | — | May 22, 2025 | - |