Mrs. Nancy Sauer-Marks
Helix Talent·jayce_stark66@helixtalent.co
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 75941874 | Missing items in shipment | Solved | Low | Mrs. Nancy Sauer-Marks | Helix Talent |  Mr. Lonie Hudson | refund | 5h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 69563933 | BOPIS pickup not ready | Open | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Tommy Kuvalis | Chat | influencersamplesshade-match | - | —Skipped | — | — | — | May 15, 2026 | - |
| 58813298 | Return after 30-day window | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Miss Amber Hintz Sr. | shade-match | 4h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 48732959 | Klarna / Afterpay split issue | Pending | Low | Mrs. Nancy Sauer-Marks | Helix Talent |  Katrina Johns | — | - | —Skipped | — | — | — | Apr 14, 2026 | - | |
| 52290216 | Klarna / Afterpay split issue | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Kaela Friesen | Chat | fragrancevipshade-match | 3h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 76752656 | Klarna / Afterpay split issue | Closed | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Julie Hodkiewicz | Chat | — | 12h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 14, 2026 |
| 30173000 | Influencer code not working | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Faith Hilll | Chat | returnsvipgift-card | 13h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 63443252 | Lost package follow-up | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Julie Hodkiewicz | Chat | refundfragrance | 2d 15h | ●Responded | 4/5 | — | — | Apr 1, 2026 | - |
| 99346725 | Address change after shipping | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Eula McKenzie | bopisdamagedshade-match | 3h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 95312139 | Wrong shade sent | Solved | High | Mrs. Nancy Sauer-Marks | Helix Talent |  Ignatius Cummerata | vipshippingbopis | 3h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 42297141 | Return after 30-day window | Closed | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Leonard Waters-Howell | Chat | shade-matchbopisapp | 2h | ○Sent, no reply | — | — | — | Mar 1, 2026 | Mar 3, 2026 |
| 18758553 | Lost package follow-up | Solved | Low | Mrs. Nancy Sauer-Marks | Helix Talent |  Vilma Gusikowski | Chat | appreturns | 8d 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 33043088 | Restock alert for backorder | Solved | High | Mrs. Nancy Sauer-Marks | Helix Talent |  Darryl Jacobi | Chat | samplesdamaged | 9h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - |
| 61739551 | Wrong shade sent | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Mr. Skyla Trantow | Chat | influencer | 1d 8h | ●Responded | 4/5 | — | — | Feb 18, 2026 | - |
| 06294234 | Where is my order? | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Amely Pacocha | wholesalebopis | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 31016665 | Address change after shipping | Solved | High | Mrs. Nancy Sauer-Marks | Helix Talent | Mr. Skyla Trantow | — | 10h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - | |
| 55998407 | Foundation match help | Closed | High | Mrs. Nancy Sauer-Marks | Helix Talent | Kaela Friesen | Chat | gift-cardreturns | 5h | ●Responded | 5/5 | — | — | Feb 2, 2026 | Feb 4, 2026 |
| 18803853 | Return after 30-day window | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Dr. Mandy McLaughlin | Chat | samplesrefundshade-match | 4h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - |
| 97393628 | Shipping cost question | Closed | Low | Mrs. Nancy Sauer-Marks | Helix Talent | Mr. Skyla Trantow | Chat | loyaltyrefund | 1h | ●Responded | 4/5 | — | — | Jan 2, 2026 | Jan 5, 2026 |
| 64485823 | Missing samples in order | Solved | High | Mrs. Nancy Sauer-Marks | Helix Talent |  Mr. Eliza Gerhold IV | shade-matchloyaltydamaged | 10h | ●Responded | 5/5 | — | — | Dec 23, 2025 | - | |
| 75050612 | Wrong shade sent | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Kip Schroeder IV | — | 1h | ⊘Not fired | — | — | — | Dec 15, 2025 | - | |
| 78668887 | BOPIS order cancelled at store | Solved | High | Mrs. Nancy Sauer-Marks | Helix Talent |  Garth Dooley | gift-card | 1d 2h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 50238275 | Order arrived damaged | Closed | High | Mrs. Nancy Sauer-Marks | Helix Talent |  Mr. Cade Senger | Social | loyaltyshade-match | 3h | ⊘Not fired | — | — | — | Nov 13, 2025 | Nov 17, 2025 |
| 11968522 | Price match request | Closed | Low | Mrs. Nancy Sauer-Marks | Helix Talent | Tommy Kuvalis | gift-carddamagedsamples | 23h | ○Sent, no reply | — | — | — | Nov 4, 2025 | Nov 7, 2025 | |
| 38383659 | App crashes at checkout | Solved | Urgent | Mrs. Nancy Sauer-Marks | Helix Talent |  Steve O'Conner | — | 19h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 70664948 | Return after 30-day window | Solved | Low | Mrs. Nancy Sauer-Marks | Helix Talent | Darryl Jacobi | Chat | vipinfluencer | 3h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 32240483 | Lost package follow-up | Closed | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Chaz Renner | Phone | app | 1h | ⊘Not fired | — | — | — | Oct 19, 2025 | Oct 24, 2025 |
| 75784948 | Discount code not working | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Julie Hodkiewicz | Chat | gift-card | 3h | ●Responded | 5/5 | — | — | Oct 16, 2025 | - |
| 67483365 | Restock alert for backorder | Solved | High | Mrs. Nancy Sauer-Marks | Helix Talent |  Jacklyn Dare | appsamplesinfluencer | 5h | ⊘Not fired | — | — | — | Oct 10, 2025 | - | |
| 27512725 | Foundation match help | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Dr. Mandy McLaughlin | bopis | 3h | ●Responded | 2/5 | — | — | Sep 15, 2025 | - | |
| 29394606 | Refund not received | Closed | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Steve O'Conner | vipinfluencerloyalty | 4h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 9, 2025 | |
| 72901666 | Restock alert for backorder | Closed | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Dr. Mandy McLaughlin | Chat | app | 1h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 11, 2025 |
| 51643090 | Pro discount enrollment | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Mr. Lonie Hudson | Chat | bopis | 2h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - |
| 80161578 | Cancel order request | Solved | Low | Mrs. Nancy Sauer-Marks | Helix Talent | Chaz Renner | Phone | refund | 6h | ●Responded | 1/5 | — | — | Sep 2, 2025 | - |
| 43760374 | Gift card balance question | Solved | High | Mrs. Nancy Sauer-Marks | Helix Talent | Chaz Renner | samples | 13h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 33398049 | Foundation match help | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Leonard Waters-Howell | — | 8h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 38407129 | Cancel order request | Pending | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Mr. Skyla Trantow | Chat | gift-cardshade-match | - | —Skipped | — | — | — | Aug 17, 2025 | - |
| 11688904 | Missing samples in order | Pending | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Darryl Jacobi | — | - | —Skipped | — | — | — | Aug 12, 2025 | - | |
| 03984670 | Question about product ingredients | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Yazmin Jast | Social | shippingrefund | 6h | ⊘Not fired | — | — | — | Aug 10, 2025 | - |
| 64804763 | Return after 30-day window | Solved | Urgent | Mrs. Nancy Sauer-Marks | Helix Talent | Miss Amber Hintz Sr. | Phone | shippingbopis | 1d 7h | ●Responded | 4/5 | — | — | Aug 7, 2025 | - |
| 04566129 | Restock alert for backorder | Closed | High | Mrs. Nancy Sauer-Marks | Helix Talent | Mr. Skyla Trantow | Chat | samplesshade-matchapp | 4h | ⊘Not fired | — | — | — | Jul 19, 2025 | Jul 22, 2025 |
| 02886732 | App crashes at checkout | Open | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Mr. Eliza Gerhold IV | Chat | influencerrefundgift-card | - | —Skipped | — | — | — | Jul 3, 2025 | - |
| 06111060 | Missing samples in order | Closed | High | Mrs. Nancy Sauer-Marks | Helix Talent | Ignatius Cummerata | Chat | shippingfragranceinfluencer | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 14, 2025 |
| 54823208 | Lost package follow-up | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent |  Lily Raynor | — | 15h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |
| 93522831 | Item authenticity concern | Solved | Normal | Mrs. Nancy Sauer-Marks | Helix Talent | Julie Hodkiewicz | — | 4h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - |