Layla Rau
amaya3@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 40799407 | Wrong shade sent | Solved | High | Layla Rau | — |  Leonard Waters-Howell | Chat | — | 1d 22h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 53399926 | Lost package follow-up | Closed | High | Layla Rau | — |  Amely Pacocha | wholesalesamples | 13h | ●Responded | 4/5 | — | — | May 15, 2026 | May 19, 2026 | |
| 55299840 | BOPIS order cancelled at store | Solved | Normal | Layla Rau | — |  Darryl Jacobi | Chat | samplesrefundshade-match | 1h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 50059381 | Price match request | Open | High | Layla Rau | — |  Kaela Friesen | — | - | —Skipped | — | — | — | May 6, 2026 | - | |
| 17274324 | Address change after shipping | Solved | Normal | Layla Rau | — |  Mr. Lonie Hudson | shade-matchbopisvip | 17h | ○Sent, no reply | — | — | — | May 5, 2026 | - | |
| 01177139 | Shipping cost question | Solved | Low | Layla Rau | — |  Katrina Johns | Chat | — | 2h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - |
| 20088688 | App login problem | Closed | Normal | Layla Rau | — |  Mr. Eliza Gerhold IV | Phone | wholesaleinfluencergift-card | 10h | ●Responded | 5/5 | — | — | Apr 17, 2026 | Apr 22, 2026 |
| 45342062 | Wrong shade sent | Solved | Normal | Layla Rau | — | Katrina Johns | Chat | viployaltyshade-match | 6h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 36394900 | Wrong shade sent | Solved | Low | Layla Rau | — |  Garth Dooley | viprefund | 1d 5h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |
| 27482773 | Loyalty points not posting | Solved | Normal | Layla Rau | — |  Tommy Kuvalis | Chat | refund | 2h | ●Responded | 5/5 | — | — | Mar 30, 2026 | - |
| 88799819 | Address change after shipping | Solved | Normal | Layla Rau | — |  Miss Amber Hintz Sr. | Phone | samplesinfluencer | 20h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - |
| 10022401 | Birthday gift not received | Solved | Normal | Layla Rau | — |  Lily Raynor | wholesalerefundshipping | 9h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 94039147 | Price match request | Solved | Urgent | Layla Rau | — |  Steve O'Conner | Chat | shade-match | 6h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - |
| 79157472 | Where is my order? | Solved | High | Layla Rau | — |  Ignatius Cummerata | Phone | damaged | 2h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - |
| 34564641 | Restock alert for backorder | Solved | Normal | Layla Rau | — |  Jacklyn Dare | samplesloyalty | 10h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - | |
| 43305122 | Cancel subscription / Auto-replenish | Solved | Normal | Layla Rau | — |  Julie Hodkiewicz | Social | wholesale | 6h | ⊘Not fired | — | — | — | Feb 9, 2026 | - |
| 84389125 | BOPIS pickup not ready | Solved | Normal | Layla Rau | — | Mr. Eliza Gerhold IV | vipwholesalefragrance | 6h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - | |
| 07883409 | Refund not received | Solved | Normal | Layla Rau | — |  Mr. Skyla Trantow | Chat | refundinfluencerloyalty | 8h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 21461432 | BOPIS pickup not ready | Solved | Urgent | Layla Rau | — | Garth Dooley | shade-match | 1h | ●Responded | 4/5 | — | — | Dec 5, 2025 | - | |
| 67801436 | Missing items in shipment | Closed | Normal | Layla Rau | — |  Vilma Gusikowski | — | 16h | ●Responded | 3/5 | — | — | Nov 28, 2025 | Dec 1, 2025 | |
| 20927165 | Loyalty points not posting | Closed | Normal | Layla Rau | — |  Yazmin Jast | gift-card | 1h | ●Responded | 4/5 | — | — | Nov 26, 2025 | Nov 30, 2025 | |
| 03181151 | Foundation match help | Solved | Normal | Layla Rau | — | Mr. Lonie Hudson | influencerloyalty | 1d 14h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 06374830 | Pro discount enrollment | Solved | Normal | Layla Rau | — | Mr. Eliza Gerhold IV | Chat | — | 15h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 07217581 | Item authenticity concern | Closed | Normal | Layla Rau | — | Lily Raynor | viprefundshade-match | 3h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 16, 2025 | |
| 16231651 | Missing items in shipment | Solved | High | Layla Rau | — | Jacklyn Dare | shade-matchrefundinfluencer | 6h | ○Sent, no reply | — | — | — | Oct 26, 2025 | - | |
| 27339029 | Store experience feedback | Closed | Normal | Layla Rau | — | Darryl Jacobi | Social | appbopis | 1h | ⊘Not fired | — | — | — | Oct 3, 2025 | Oct 7, 2025 |
| 57768757 | Birthday gift not received | Closed | High | Layla Rau | — | Darryl Jacobi | — | 19h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |
| 12775595 | App login problem | Pending | Normal | Layla Rau | — | Garth Dooley | Chat | influencershade-matchapp | - | —Skipped | — | — | — | Aug 28, 2025 | - |
| 37519552 | Cancel subscription / Auto-replenish | Solved | Normal | Layla Rau | — | Mr. Eliza Gerhold IV | bopisvipreturns | 7d 4h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 79086900 | Influencer code not working | Solved | Normal | Layla Rau | — | Garth Dooley | vip | 2h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 62244468 | App crashes at checkout | Closed | Normal | Layla Rau | — | Miss Amber Hintz Sr. | Social | damagedgift-card | 1h | ⊘Not fired | — | — | — | Jul 18, 2025 | Jul 22, 2025 |
| 79965065 | Where is my order? | Closed | Normal | Layla Rau | — | Mr. Skyla Trantow | Social | — | 20h | ⊘Not fired | — | — | — | Jul 16, 2025 | Jul 19, 2025 |
| 63328637 | Influencer code not working | Closed | Normal | Layla Rau | — | Amely Pacocha | Social | shade-matchgift-cardshipping | 1d 2h | ⊘Not fired | — | — | — | Jul 6, 2025 | Jul 10, 2025 |
| 10683984 | Insider tier issue | Closed | High | Layla Rau | — | Vilma Gusikowski | — | 4h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 5, 2025 | |
| 22679702 | BOPIS pickup not ready | Pending | High | Layla Rau | — |  Kip Schroeder IV | loyalty | - | —Skipped | — | — | — | Jun 18, 2025 | - | |
| 79544252 | BOPIS order cancelled at store | Solved | Low | Layla Rau | — | Kip Schroeder IV | — | 3h | ●Responded | 4/5 | — | — | Jun 17, 2025 | - | |
| 73445357 | Cancel subscription / Auto-replenish | Solved | Normal | Layla Rau | — |  Eula McKenzie | — | 1d 1h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 83592356 | Birthday gift not received | Pending | Normal | Layla Rau | — | Lily Raynor | shippingbopisshade-match | - | —Skipped | — | — | — | Jun 12, 2025 | - | |
| 30367623 | Wrong shade sent | Solved | Normal | Layla Rau | — | Steve O'Conner | — | 11h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |
| 44004657 | Where is my order? | Closed | Normal | Layla Rau | — | Katrina Johns | fragrancerefundapp | 8h | ⊘Not fired | — | — | — | May 30, 2025 | Jun 3, 2025 | |
| 53371550 | Cancel order request | Closed | Normal | Layla Rau | — |  Dr. Mandy McLaughlin | shade-matchgift-cardsamples | 13h | ●Responded | 5/5 | — | — | May 29, 2025 | Jun 1, 2025 |