Larry Schaefer V
christopher_west86@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 79853384 | Influencer code not working | Closed | Normal | Larry Schaefer V | — |  Leonard Waters-Howell | — | 3h | ●Responded | 10/11 | — | — | May 23, 2026 | May 24, 2026 | |
| 66173986 | Birthday gift not received | Solved | Low | Larry Schaefer V | — |  Julie Hodkiewicz | damagedloyaltyshade-match | 2h | ●Responded | 4/5 | — | — | May 13, 2026 | - | |
| 68575334 | Shipping cost question | Closed | Urgent | Larry Schaefer V | — |  Kaela Friesen | wholesalereturns | 4h | ○Sent, no reply | — | — | — | May 6, 2026 | May 7, 2026 | |
| 17307170 | BOPIS pickup not ready | Solved | Normal | Larry Schaefer V | — |  Katrina Johns | loyaltywholesale | 4h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |
| 82343739 | Return after 30-day window | Closed | Normal | Larry Schaefer V | — |  Mr. Eliza Gerhold IV | influencerdamaged | 16h | ○Sent, no reply | — | — | — | Apr 29, 2026 | May 3, 2026 | |
| 04568366 | Store experience feedback | Pending | Normal | Larry Schaefer V | — | Leonard Waters-Howell | Phone | — | - | —Skipped | — | — | — | Apr 9, 2026 | - |
| 49502124 | Shipping cost question | Closed | Normal | Larry Schaefer V | — |  Yazmin Jast | returnsshipping | 2h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 4, 2026 | |
| 99484949 | Birthday gift not received | Solved | Urgent | Larry Schaefer V | — | Kaela Friesen | Social | shipping | 1d | ⊘Not fired | — | — | — | Mar 21, 2026 | - |
| 50079084 | Address change after shipping | Solved | Low | Larry Schaefer V | — |  Amely Pacocha | — | 23h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 96013238 | Discount code not working | Pending | Normal | Larry Schaefer V | — |  Tommy Kuvalis | Phone | bopis | - | —Skipped | — | — | — | Mar 13, 2026 | - |
| 94213430 | Loyalty points not posting | Closed | Low | Larry Schaefer V | — | Kaela Friesen | wholesalesamples | 18h | ○Sent, no reply | — | — | — | Mar 12, 2026 | Mar 17, 2026 | |
| 74436748 | Address change after shipping | Closed | Normal | Larry Schaefer V | — |  Miss Amber Hintz Sr. | shade-matchrefund | 3h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 6, 2026 | |
| 35992493 | Influencer code not working | Solved | Normal | Larry Schaefer V | — |  Jacklyn Dare | wholesalereturnsloyalty | 4h | ●Responded | 5/5 | — | — | Mar 1, 2026 | - | |
| 80357824 | Missing samples in order | Solved | Normal | Larry Schaefer V | — | Amely Pacocha | wholesale | 2h | ●Responded | 4/5 | — | — | Feb 26, 2026 | - | |
| 94916043 | Question about product ingredients | Solved | Low | Larry Schaefer V | — |  Faith Hilll | Chat | samplesshippingrefund | 5h | ⊘Not fired | — | — | — | Feb 24, 2026 | - |
| 52529677 | Missing items in shipment | Solved | Low | Larry Schaefer V | — | Amely Pacocha | Chat | influencer | 7h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - |
| 66629581 | Foundation match help | Closed | Normal | Larry Schaefer V | — | Mr. Eliza Gerhold IV | influencersamples | 2d 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 27, 2026 | |
| 06483794 | Missing samples in order | Solved | Normal | Larry Schaefer V | — |  Kip Schroeder IV | shipping | 14h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 92550931 | Shipping cost question | Solved | Normal | Larry Schaefer V | — | Julie Hodkiewicz | sampleswholesale | 1d 15h | ●Responded | 4/5 | — | — | Feb 19, 2026 | - | |
| 06219744 | Item authenticity concern | Pending | Normal | Larry Schaefer V | — | Katrina Johns | gift-cardshade-matchwholesale | - | —Skipped | — | — | — | Feb 19, 2026 | - | |
| 37524739 | Klarna / Afterpay split issue | Closed | Normal | Larry Schaefer V | — | Faith Hilll | gift-cardwholesale | 1h | ○Sent, no reply | — | — | — | Feb 7, 2026 | Feb 12, 2026 | |
| 67760851 | Address change after shipping | Solved | Normal | Larry Schaefer V | — |  Garth Dooley | Phone | damagedbopis | 6h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 23435040 | Loyalty points not posting | Pending | Normal | Larry Schaefer V | — | Julie Hodkiewicz | Chat | — | - | —Skipped | — | — | — | Jan 8, 2026 | - |
| 33427804 | BOPIS order cancelled at store | Closed | Low | Larry Schaefer V | — |  Dr. Mandy McLaughlin | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 9, 2026 |
| 53669827 | Wholesale order question | Solved | Normal | Larry Schaefer V | — | Julie Hodkiewicz | app | 16h | ⊘Not fired | — | — | — | Jan 3, 2026 | - | |
| 63764556 | Refund not received | Solved | Low | Larry Schaefer V | — | Tommy Kuvalis | Chat | appfragrance | 3h | ●Responded | 10/11 | — | — | Dec 12, 2025 | - |
| 78728398 | Cancel order request | Solved | Normal | Larry Schaefer V | — |  Ignatius Cummerata | — | 3d 19h | ●Responded | 4/11 | — | — | Nov 21, 2025 | - | |
| 29195124 | Cancel order request | Closed | Low | Larry Schaefer V | — | Ignatius Cummerata | Chat | influencergift-cardapp | 2d 3h | ●Responded | 9/11 | — | — | Nov 6, 2025 | Nov 13, 2025 |
| 99290689 | Return after 30-day window | Solved | Low | Larry Schaefer V | — | Leonard Waters-Howell | — | 19h | ●Responded | 5/5 | — | — | Nov 4, 2025 | - | |
| 86138608 | Missing items in shipment | Solved | Normal | Larry Schaefer V | — | Faith Hilll | Chat | — | 6h | ●Responded | 7/11 | — | — | Oct 21, 2025 | - |
| 84062115 | Return after 30-day window | Solved | Low | Larry Schaefer V | — |  Chaz Renner | Chat | influencer | 2d 14h | ●Responded | 4/5 | — | — | Oct 9, 2025 | - |
| 27619318 | Influencer code not working | Open | High | Larry Schaefer V | — |  Vilma Gusikowski | Chat | gift-cardfragrance | - | —Skipped | — | — | — | Sep 26, 2025 | - |
| 50645723 | Missing samples in order | Solved | Normal | Larry Schaefer V | — | Chaz Renner | Phone | wholesale | 3h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 77736400 | BOPIS pickup not ready | Solved | Normal | Larry Schaefer V | — | Miss Amber Hintz Sr. | fragrancedamagedbopis | 2h | ●Responded | 5/5 | — | — | Sep 14, 2025 | - | |
| 76474485 | BOPIS pickup not ready | Solved | Normal | Larry Schaefer V | — | Katrina Johns | returnssamplesloyalty | 22h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |
| 21847144 | Question about product ingredients | Open | Normal | Larry Schaefer V | — | Amely Pacocha | Chat | influencergift-card | - | —Skipped | — | — | — | Sep 6, 2025 | - |
| 35963601 | App crashes at checkout | Solved | Normal | Larry Schaefer V | — | Mr. Eliza Gerhold IV | damaged | 5h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 23221340 | Insider tier issue | Solved | High | Larry Schaefer V | — | Chaz Renner | Chat | app | 3h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 09720362 | Return after 30-day window | Open | Normal | Larry Schaefer V | — | Tommy Kuvalis | samples | - | —Skipped | — | — | — | Aug 25, 2025 | - | |
| 72268997 | Cancel subscription / Auto-replenish | Solved | Normal | Larry Schaefer V | — |  Mr. Skyla Trantow | fragrance | 19h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 44437522 | Pro discount enrollment | Solved | Normal | Larry Schaefer V | — |  Steve O'Conner | refund | 1h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |
| 18769321 | App login problem | Open | Normal | Larry Schaefer V | — | Katrina Johns | bopisinfluencerrefund | - | —Skipped | — | — | — | May 23, 2025 | - |