Margaret Jakubowski DDS
roger.braun-heaney@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 24650742 | Refund not received | Solved | Low | — | influencerrefundgift-card | 1d 18h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |||
| 96753839 | Price match request | Solved | Normal | — | fragranceloyaltydamaged | 8h | ○Sent, no reply | — | — | — | May 5, 2026 | - | |||
| 61203609 | Address change after shipping | Solved | Low | — | Chat | damagedshippingapp | 2d 17h | ●Responded | 1/11 | — | — | Apr 28, 2026 | - | ||
| 11421362 | Order arrived damaged | Solved | Normal | — | Chat | influencerloyaltywholesale | 4d | ●Responded | 3/5 | — | — | Apr 27, 2026 | - | ||
| 85863947 | Wholesale order question | Solved | High | — | damagedrefundshipping | 6d 7h | ●Responded | 2/5 | — | — | Apr 22, 2026 | - | |||
| 10278862 | Discount code not working | Solved | Normal | — | fragrance | 3h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |||
| 46942285 | Foundation match help | Closed | High | — | appfragrance | 2h | ⊘Not fired | — | — | — | Apr 18, 2026 | Apr 22, 2026 | |||
| 29275921 | App login problem | Solved | Urgent | — | Chat | vip | 5h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | ||
| 81339376 | Gift card balance question | Solved | Normal | — | shade-matchbopisreturns | 15h | ●Responded | 5/5 | — | — | Apr 3, 2026 | - | |||
| 65690431 | Price match request | Solved | Normal | — | Chat | bopis | 6d 9h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | ||
| 26022600 | Lost package follow-up | Closed | Normal | — | Chat | returns | 17h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 23, 2026 | ||
| 64781959 | Missing items in shipment | Closed | High | — | — | 3h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Feb 28, 2026 | |||
| 54064543 | Influencer code not working | Closed | Normal | — | shade-matchsamplesreturns | 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 23, 2026 | |||
| 01637966 | Missing samples in order | Solved | High | — | loyaltyshipping | 15h | ●Responded | 4/5 | — | — | Jan 29, 2026 | - | |||
| 16202242 | Missing samples in order | Solved | Normal | — | loyaltywholesale | 5h | ○Sent, no reply | — | — | — | Jan 25, 2026 | - | |||
| 60051490 | Gift card balance question | Closed | Normal | — | vipfragranceloyalty | 6h | ●Responded | 5/5 | — | — | Jan 16, 2026 | Jan 18, 2026 | |||
| 04637221 | Gift card balance question | Closed | Low | — | samplesgift-cardloyalty | 13h | ⊘Not fired | — | — | — | Jan 10, 2026 | Jan 12, 2026 | |||
| 52429828 | Item authenticity concern | Open | Normal | — | — | - | —Skipped | — | — | — | Jan 2, 2026 | - | |||
| 40658528 | Foundation match help | Solved | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - | ||
| 25245528 | BOPIS order cancelled at store | Solved | Normal | — | samplesreturns | 4h | ●Responded | 5/5 | — | — | Dec 22, 2025 | - | |||
| 12164626 | Lost package follow-up | Solved | Urgent | — | Chat | bopis | 1d 16h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | ||
| 26422417 | Allergic reaction concern | Solved | Low | — | Chat | loyalty | 1h | ●Responded | 9/11 | — | — | Nov 27, 2025 | - | ||
| 53017037 | Order arrived damaged | Closed | Normal | — | — | 18h | ●Responded | 9/11 | — | — | Nov 7, 2025 | Nov 15, 2025 | |||
| 40015527 | Refund not received | Solved | Low | — | Chat | fragrancedamagedwholesale | 3d | ●Responded | 2/5 | — | — | Nov 5, 2025 | - | ||
| 05494955 | Influencer code not working | Solved | High | — | loyaltywholesale | 4h | ●Responded | 4/11 | — | — | Oct 9, 2025 | - | |||
| 81726585 | Missing samples in order | Solved | Normal | — | Chat | gift-cardwholesalerefund | 15h | ●Responded | 4/5 | — | — | Oct 9, 2025 | - | ||
| 51443759 | Missing samples in order | Pending | Low | — | loyaltyfragrancedamaged | - | —Skipped | — | — | — | Oct 4, 2025 | - | |||
| 89251081 | Pro discount enrollment | Pending | Normal | — | Chat | bopis | - | —Skipped | — | — | — | Sep 30, 2025 | - | ||
| 50372297 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | vipreturns | 4h | ⊘Not fired | — | — | — | Sep 3, 2025 | Sep 8, 2025 | ||
| 54770099 | Loyalty points not posting | Pending | Normal | — | fragrancereturnswholesale | - | —Skipped | — | — | — | Aug 29, 2025 | - | |||
| 46121721 | Cancel order request | Solved | Normal | — | Chat | bopis | 2h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | ||
| 23258071 | Influencer code not working | Solved | Low | — | shippingwholesalevip | 2h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |||
| 20765668 | Wrong shade sent | Closed | High | — | Chat | shade-matchinfluencerbopis | 2d 8h | ○Sent, no reply | — | — | — | Jul 23, 2025 | Jul 28, 2025 | ||
| 97206299 | Cancel order request | Solved | Normal | — | Chat | wholesale | 1h | ●Responded | 5/5 | — | — | Jul 18, 2025 | - | ||
| 79212502 | Item authenticity concern | Closed | Normal | — | bopis | 16h | ⊘Not fired | — | — | — | Jul 11, 2025 | Jul 19, 2025 | |||
| 25321549 | Loyalty points not posting | Closed | Normal | — | Social | — | 1h | ⊘Not fired | — | — | — | Jun 27, 2025 | Jul 1, 2025 | ||
| 57038564 | Shipping cost question | Open | High | — | Social | fragrance | - | —Skipped | — | — | — | Jun 26, 2025 | - | ||
| 71458641 | Pro discount enrollment | Solved | Normal | — | Phone | fragranceshipping | 18h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | ||
| 82827845 | Lost package follow-up | Solved | Normal | — | shippingwholesale | 5h | ●Responded | 5/5 | — | — | Jun 23, 2025 | - | |||
| 08063361 | Price match request | Closed | Low | — | Social | — | 1h | ⊘Not fired | — | — | — | Jun 18, 2025 | Jun 19, 2025 | ||
| 74543080 | Store experience feedback | Solved | Normal | — | Chat | damagedreturnsbopis | 13h | ●Responded | 4/5 | — | — | Jun 6, 2025 | - | ||
| 15206066 | Missing items in shipment | Pending | Low | — | apployalty | - | —Skipped | — | — | — | May 29, 2025 | - |