Mr. Sam Adams
sam_dickinson96@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35616469 | Discount code not working | Solved | High | Mr. Sam Adams | — |  Mr. Skyla Trantow | refundvipbopis | 5h | ●Responded | 5/5 | — | — | May 23, 2026 | - | |
| 22391862 | Birthday gift not received | Solved | High | Mr. Sam Adams | — |  Leonard Waters-Howell | gift-cardapp | 8h | ●Responded | 10/11 | — | — | May 21, 2026 | - | |
| 83730076 | Gift card balance question | Solved | Normal | Mr. Sam Adams | — |  Lily Raynor | gift-cardviployalty | 9h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 31412593 | Price match request | Closed | Normal | Mr. Sam Adams | — | Lily Raynor | Chat | refund | 5h | ○Sent, no reply | — | — | — | Apr 11, 2026 | Apr 14, 2026 |
| 38920934 | Wrong shade sent | Solved | Urgent | Mr. Sam Adams | — |  Chaz Renner | vipfragranceloyalty | 2d 17h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 31261891 | Where is my order? | Pending | Normal | Mr. Sam Adams | — |  Kaela Friesen | — | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 45179480 | Klarna / Afterpay split issue | Solved | High | Mr. Sam Adams | — |  Yazmin Jast | vipdamaged | 5h | ⊘Not fired | — | — | — | Feb 18, 2026 | - | |
| 25768707 | Influencer code not working | Solved | Normal | Mr. Sam Adams | — |  Mr. Cade Senger | Chat | appsamplesshade-match | 9h | ●Responded | 4/5 | — | — | Feb 17, 2026 | - |
| 68057184 | Wrong shade sent | Solved | Low | Mr. Sam Adams | — |  Tommy Kuvalis | vipfragranceshade-match | 1d | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 01944342 | Birthday gift not received | Solved | Low | Mr. Sam Adams | — |  Garth Dooley | loyalty | 3h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 98078920 | Question about product ingredients | Solved | Low | Mr. Sam Adams | — |  Julie Hodkiewicz | Chat | bopisgift-cardfragrance | 1d 6h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - |
| 20620006 | Insider tier issue | Solved | Normal | Mr. Sam Adams | — |  Miss Amber Hintz Sr. | Chat | — | 15h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - |
| 28426023 | Address change after shipping | Solved | Normal | Mr. Sam Adams | — | Mr. Skyla Trantow | vipdamagedfragrance | 6h | ●Responded | 5/5 | — | — | Jan 14, 2026 | - | |
| 15042697 | Foundation match help | Closed | Normal | Mr. Sam Adams | — |  Dr. Mandy McLaughlin | Social | loyaltyfragrance | 6h | ⊘Not fired | — | — | — | Jan 14, 2026 | Jan 18, 2026 |
| 38403379 | Cancel order request | Open | Normal | Mr. Sam Adams | — |  Amely Pacocha | influencerwholesaledamaged | - | —Skipped | — | — | — | Dec 12, 2025 | - | |
| 38606149 | App login problem | Solved | High | Mr. Sam Adams | — | Miss Amber Hintz Sr. | Chat | fragranceshipping | 5h | ●Responded | 5/5 | — | — | Dec 7, 2025 | - |
| 26492116 | Store experience feedback | Solved | Normal | Mr. Sam Adams | — |  Katrina Johns | Chat | influencerrefundsamples | 14h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - |
| 58108758 | Influencer code not working | Solved | High | Mr. Sam Adams | — |  Mr. Lonie Hudson | gift-cardvipinfluencer | 17h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | |
| 50697973 | Missing samples in order | Solved | High | Mr. Sam Adams | — |  Steve O'Conner | Phone | fragrance | 12h | ●Responded | 5/5 | — | — | Nov 19, 2025 | - |
| 06927527 | Return after 30-day window | Pending | Low | Mr. Sam Adams | — |  Ignatius Cummerata | shade-matchvip | - | —Skipped | — | — | — | Nov 10, 2025 | - | |
| 00905679 | Missing samples in order | Closed | Normal | Mr. Sam Adams | — |  Vilma Gusikowski | Chat | returnsvip | 4h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 3, 2025 |
| 25724166 | Store experience feedback | Solved | High | Mr. Sam Adams | — |  Jacklyn Dare | — | 2h | ⊘Not fired | — | — | — | Oct 29, 2025 | - | |
| 36551389 | Order arrived damaged | Solved | Low | Mr. Sam Adams | — |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Oct 26, 2025 | - | |
| 09835037 | Loyalty points not posting | Solved | Low | Mr. Sam Adams | — |  Darryl Jacobi | — | 17h | ⊘Not fired | — | — | — | Oct 10, 2025 | - | |
| 65370018 | Where is my order? | Solved | Low | Mr. Sam Adams | — | Mr. Skyla Trantow | damagedshade-match | 3h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 29581127 | Klarna / Afterpay split issue | Pending | Low | Mr. Sam Adams | — | Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Sep 29, 2025 | - | |
| 60361782 | App crashes at checkout | Pending | Normal | Mr. Sam Adams | — | Kaela Friesen | Phone | — | - | —Skipped | — | — | — | Aug 21, 2025 | - |
| 52550772 | Discount code not working | Closed | Normal | Mr. Sam Adams | — | Eula McKenzie | Social | — | 4h | ⊘Not fired | — | — | — | Aug 18, 2025 | Aug 22, 2025 |
| 33620313 | Cancel subscription / Auto-replenish | Closed | Normal | Mr. Sam Adams | — |  Oscar O'Hara | samplesreturns | 20h | ●Responded | 10/11 | — | — | Aug 10, 2025 | Aug 15, 2025 | |
| 57797483 | Shipping cost question | Solved | Normal | Mr. Sam Adams | — | Mr. Lonie Hudson | refundwholesale | 1d 7h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |
| 79998957 | Address change after shipping | Pending | Normal | Mr. Sam Adams | — | Oscar O'Hara | damagedbopisshade-match | - | —Skipped | — | — | — | Aug 5, 2025 | - | |
| 06038892 | Gift card balance question | Solved | Normal | Mr. Sam Adams | — | Miss Amber Hintz Sr. | shippingbopis | 6h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 00126870 | Insider tier issue | Solved | High | Mr. Sam Adams | — | Amely Pacocha | Chat | refundbopis | 22h | ⊘Not fired | — | — | — | Jul 18, 2025 | - |
| 17572857 | Shipping cost question | Pending | High | Mr. Sam Adams | — | Katrina Johns | Chat | fragrancedamaged | - | —Skipped | — | — | — | Jun 25, 2025 | - |
| 00966371 | Gift card balance question | Solved | Normal | Mr. Sam Adams | — | Mr. Lonie Hudson | Chat | shade-match | 1d 12h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 90438544 | Cancel subscription / Auto-replenish | Pending | Low | Mr. Sam Adams | — | Yazmin Jast | samples | - | —Skipped | — | — | — | Jun 10, 2025 | - | |
| 67351828 | Missing items in shipment | Solved | High | Mr. Sam Adams | — | Mr. Lonie Hudson | returnsgift-cardshipping | 1d 17h | ⊘Not fired | — | — | — | Jun 2, 2025 | - | |
| 19026340 | Discount code not working | Solved | Normal | Mr. Sam Adams | — | Katrina Johns | samplesreturnsloyalty | 19h | ○Sent, no reply | — | — | — | May 23, 2025 | - |