Nathan Schuster
ursula_kassulke@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 90784790 | Cancel subscription / Auto-replenish | Closed | Urgent | Nathan Schuster | — |  Leonard Waters-Howell | refundloyaltyapp | 17h | ●Responded | 5/5 | — | — | May 19, 2026 | May 21, 2026 | |
| 27177570 | Klarna / Afterpay split issue | Pending | Normal | Nathan Schuster | — |  Mr. Lonie Hudson | damagedapp | - | —Skipped | — | — | — | May 4, 2026 | - | |
| 26402539 | Cancel subscription / Auto-replenish | Pending | Normal | Nathan Schuster | — |  Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Apr 16, 2026 | - |
| 05386556 | Pro discount enrollment | Closed | Normal | Nathan Schuster | — |  Darryl Jacobi | Chat | returns | 1d 13h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 17, 2026 |
| 59797272 | Price match request | Closed | Normal | Nathan Schuster | — |  Tommy Kuvalis | appsamplesshade-match | 7h | ⊘Not fired | — | — | — | Mar 2, 2026 | Mar 7, 2026 | |
| 27444779 | Missing items in shipment | Solved | High | Nathan Schuster | — |  Ignatius Cummerata | — | 2d 11h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 96951166 | Wholesale order question | Solved | Normal | Nathan Schuster | — | Ignatius Cummerata | — | 5h | ●Responded | 5/5 | — | — | Jan 19, 2026 | - | |
| 98621890 | Allergic reaction concern | Solved | Normal | Nathan Schuster | — |  Mr. Cade Senger | loyalty | 1h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |
| 91098176 | Store experience feedback | Solved | High | Nathan Schuster | — | Leonard Waters-Howell | Phone | influencerbopis | 4h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - |
| 70783224 | Return after 30-day window | Closed | Normal | Nathan Schuster | — |  Chaz Renner | refundloyaltyvip | 1h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 26, 2025 | |
| 28009490 | Loyalty points not posting | Solved | Low | Nathan Schuster | — |  Mr. Eliza Gerhold IV | Chat | — | 16h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 20756108 | Wrong shade sent | Closed | High | Nathan Schuster | — |  Yazmin Jast | returnssamples | 15h | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 11, 2025 | |
| 33917905 | BOPIS pickup not ready | Solved | Urgent | Nathan Schuster | — |  Julie Hodkiewicz | — | 2d 13h | ●Responded | 4/5 | — | — | Oct 30, 2025 | - | |
| 33582768 | Restock alert for backorder | Solved | Normal | Nathan Schuster | — | Ignatius Cummerata | Chat | gift-carddamagedfragrance | 23h | ●Responded | 4/5 | — | — | Oct 17, 2025 | - |
| 68515771 | Wrong shade sent | Solved | Normal | Nathan Schuster | — |  Eula McKenzie | Chat | — | 6h | ●Responded | 3/5 | — | — | Oct 17, 2025 | - |
| 44884110 | BOPIS order cancelled at store | Closed | Low | Nathan Schuster | — |  Vilma Gusikowski | Phone | gift-card | 10h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 10, 2025 |
| 13207467 | Question about product ingredients | Solved | High | Nathan Schuster | — |  Faith Hilll | — | 1h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 23177248 | BOPIS pickup not ready | Open | Normal | Nathan Schuster | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 15461832 | Missing samples in order | Pending | High | Nathan Schuster | — |  Katrina Johns | — | - | —Skipped | — | — | — | Sep 24, 2025 | - | |
| 98705785 | Shipping cost question | Open | Normal | Nathan Schuster | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | Sep 23, 2025 | - |
| 18240961 | Question about product ingredients | Solved | Low | Nathan Schuster | — |  Oscar O'Hara | Chat | returnsbopis | 22h | ●Responded | 4/5 | — | — | Aug 22, 2025 | - |
| 31376908 | Discount code not working | Open | High | Nathan Schuster | — |  Miss Amber Hintz Sr. | Phone | samples | - | —Skipped | — | — | — | Aug 12, 2025 | - |
| 94926087 | Question about product ingredients | Solved | Urgent | Nathan Schuster | — |  Garth Dooley | shade-matchdamagedbopis | 7h | ●Responded | 4/5 | — | — | Aug 7, 2025 | - | |
| 03364053 | Question about product ingredients | Solved | Normal | Nathan Schuster | — | Mr. Eliza Gerhold IV | Chat | — | 2h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - |
| 95540465 | Allergic reaction concern | Solved | Normal | Nathan Schuster | — | Faith Hilll | Phone | shade-matchloyalty | 5h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 72912864 | Loyalty points not posting | Pending | Normal | Nathan Schuster | — |  Kaela Friesen | samples | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 24987780 | Insider tier issue | Solved | Normal | Nathan Schuster | — | Mr. Lonie Hudson | Chat | influencerapp | 2h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |
| 49238107 | Return after 30-day window | Solved | High | Nathan Schuster | — | Faith Hilll | shipping | 2h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 31499223 | Shipping cost question | Closed | High | Nathan Schuster | — | Faith Hilll | samplesloyaltybopis | 9h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 13, 2025 | |
| 92653621 | Where is my order? | Solved | Low | Nathan Schuster | — | Lily Raynor | Phone | samplesvipapp | 21h | ○Sent, no reply | — | — | — | Jul 2, 2025 | - |
| 68854166 | Loyalty points not posting | Closed | Low | Nathan Schuster | — | Garth Dooley | refundshade-match | 5h | ○Sent, no reply | — | — | — | Jun 29, 2025 | Jul 6, 2025 | |
| 32395462 | Cancel order request | Solved | Low | Nathan Schuster | — |  Jacklyn Dare | damaged | 20h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | |
| 49598089 | Question about product ingredients | Solved | Normal | Nathan Schuster | — | Lily Raynor | Phone | — | 1h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - |
| 51780078 | Wrong shade sent | Closed | Normal | Nathan Schuster | — | Darryl Jacobi | damagedrefund | 8h | ⊘Not fired | — | — | — | Jun 17, 2025 | Jun 18, 2025 | |
| 07903169 | Insider tier issue | Open | Normal | Nathan Schuster | — | Ignatius Cummerata | Chat | loyalty | - | —Skipped | — | — | — | Jun 16, 2025 | - |
| 99712224 | Cancel subscription / Auto-replenish | Closed | Normal | Nathan Schuster | — | Oscar O'Hara | bopiswholesaledamaged | 1h | ●Responded | 5/5 | — | — | Jun 8, 2025 | Jun 11, 2025 | |
| 59499962 | Loyalty points not posting | Open | High | Nathan Schuster | — | Kaela Friesen | shippingwholesaleapp | - | —Skipped | — | — | — | Jun 6, 2025 | - | |
| 80542247 | Order arrived damaged | Solved | Normal | Nathan Schuster | — |  Kip Schroeder IV | loyaltybopis | 2d 13h | ⊘Not fired | — | — | — | May 24, 2025 | - |