Nathan Schuster
ursula_kassulke@gmail.com
Showing 1 - 8 of 8
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Best welcome experience I've had from any beauty brand. | 90784790Cancel subscription / Auto-replenish | Nathan Schuster |  Leonard Waters-Howell | May 20, 2026, 10:29 AM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 96951166Wholesale order question | Nathan Schuster |  Ignatius Cummerata | Jan 20, 2026, 4:55 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 33917905BOPIS pickup not ready | Nathan Schuster |  Julie Hodkiewicz | Nov 2, 2025, 12:24 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 33582768Restock alert for backorder | Nathan Schuster | Ignatius Cummerata | Oct 19, 2025, 12:26 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 68515771Wrong shade sent | Nathan Schuster |  Eula McKenzie | Oct 18, 2025, 12:27 AM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 18240961Question about product ingredients | Nathan Schuster |  Oscar O'Hara | Aug 23, 2025, 5:45 PM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 94926087Question about product ingredients | Nathan Schuster |  Garth Dooley | Aug 9, 2025, 3:24 AM |
| 5/5 | Add a recommend-based-on-what-I-own feature. | 99712224Cancel subscription / Auto-replenish | Nathan Schuster | Oscar O'Hara | Jun 10, 2025, 3:52 AM |