Loren Casper
christian.schneider@hotmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 90092087 | Missing samples in order | Solved | Low | Loren Casper | — |  Mr. Skyla Trantow | shippingwholesale | 18h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 07587922 | Klarna / Afterpay split issue | Solved | Normal | Loren Casper | — |  Leonard Waters-Howell | vipfragranceinfluencer | 6h | ●Responded | 2/5 | — | — | May 21, 2026 | - | |
| 38700883 | Item authenticity concern | Open | Normal | Loren Casper | — |  Steve O'Conner | shade-match | - | —Skipped | — | — | — | May 20, 2026 | - | |
| 24681514 | Lost package follow-up | Solved | Normal | Loren Casper | — |  Yazmin Jast | shippingdamaged | 7h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 41825148 | Lost package follow-up | Open | Normal | Loren Casper | — |  Eula McKenzie | Chat | samplesdamagedshipping | - | —Skipped | — | — | — | Mar 22, 2026 | - |
| 26354712 | Gift card balance question | Solved | Normal | Loren Casper | — |  Dr. Mandy McLaughlin | returnsinfluencerwholesale | 3h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - | |
| 88488618 | Item authenticity concern | Solved | Normal | Loren Casper | — |  Darryl Jacobi | shade-match | 1h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - | |
| 91239301 | Influencer code not working | Solved | Normal | Loren Casper | — |  Lily Raynor | fragrancesamplesshipping | 5h | ●Responded | 4/5 | — | — | Mar 11, 2026 | - | |
| 63597069 | Restock alert for backorder | Solved | Normal | Loren Casper | — |  Amely Pacocha | Chat | loyalty | 18h | ●Responded | 4/5 | — | — | Feb 14, 2026 | - |
| 67290353 | Refund not received | Solved | High | Loren Casper | — |  Tommy Kuvalis | Chat | loyaltygift-cardapp | 2h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 99202949 | Wholesale order question | Closed | Normal | Loren Casper | — |  Mr. Lonie Hudson | Chat | shade-match | 5h | ●Responded | 5/5 | — | — | Jan 28, 2026 | Feb 2, 2026 |
| 21287030 | Klarna / Afterpay split issue | Solved | Normal | Loren Casper | — |  Mr. Cade Senger | app | 15h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 70901151 | Missing samples in order | Solved | Normal | Loren Casper | — |  Chaz Renner | Chat | loyaltyshade-match | 13h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - |
| 52186871 | Question about product ingredients | Solved | Normal | Loren Casper | — | Yazmin Jast | refundvipsamples | 2h | ●Responded | 5/5 | — | — | Jan 6, 2026 | - | |
| 86425779 | Restock alert for backorder | Closed | Low | Loren Casper | — |  Garth Dooley | Chat | app | 2h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 3, 2026 |
| 27811193 | Address change after shipping | Solved | Normal | Loren Casper | — |  Kaela Friesen | shippingwholesalesamples | 5h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 17389938 | Item authenticity concern | Solved | Normal | Loren Casper | — | Kaela Friesen | Chat | refund | 2h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - |
| 32982196 | Pro discount enrollment | Open | Low | Loren Casper | — | Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Nov 28, 2025 | - |
| 00700331 | Order arrived damaged | Solved | Low | Loren Casper | — | Dr. Mandy McLaughlin | fragrancebopisinfluencer | 5h | ●Responded | 5/5 | — | — | Nov 27, 2025 | - | |
| 06985485 | BOPIS pickup not ready | Closed | Normal | Loren Casper | — |  Julie Hodkiewicz | Phone | shade-matchsamplesvip | 5h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 13, 2025 |
| 81229501 | Price match request | Solved | Normal | Loren Casper | — |  Miss Amber Hintz Sr. | Chat | — | 1d 16h | ●Responded | 1/5 | — | — | Oct 23, 2025 | - |
| 59300699 | Restock alert for backorder | Pending | Normal | Loren Casper | — | Garth Dooley | fragrancevipshipping | - | —Skipped | — | — | — | Oct 23, 2025 | - | |
| 07213869 | Birthday gift not received | Solved | High | Loren Casper | — |  Oscar O'Hara | refundinfluencer | 22h | ⊘Not fired | — | — | — | Oct 17, 2025 | - | |
| 94308376 | Gift card balance question | Pending | Normal | Loren Casper | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Oct 10, 2025 | - | |
| 77973291 | App crashes at checkout | Closed | Normal | Loren Casper | — | Leonard Waters-Howell | influencerreturnsrefund | 10h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 8, 2025 | |
| 23405559 | Pro discount enrollment | Open | Normal | Loren Casper | — |  Vilma Gusikowski | refund | - | —Skipped | — | — | — | Sep 27, 2025 | - | |
| 72535562 | Wrong shade sent | Closed | Normal | Loren Casper | — | Kaela Friesen | Chat | damaged | 1d 12h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Oct 2, 2025 |
| 64264817 | Item authenticity concern | Pending | Normal | Loren Casper | — | Mr. Skyla Trantow | Phone | wholesaleshipping | - | —Skipped | — | — | — | Sep 22, 2025 | - |
| 98903690 | Where is my order? | Open | Normal | Loren Casper | — | Mr. Lonie Hudson | shade-match | - | —Skipped | — | — | — | Sep 18, 2025 | - | |
| 22678602 | Refund not received | Solved | Normal | Loren Casper | — | Darryl Jacobi | Chat | returns | 3h | ●Responded | 5/5 | — | — | Sep 14, 2025 | - |
| 12061485 | Shipping cost question | Closed | Urgent | Loren Casper | — | Garth Dooley | shade-match | 5h | ●Responded | 4/5 | — | — | Sep 8, 2025 | Sep 15, 2025 | |
| 48469323 | Shipping cost question | Solved | Normal | Loren Casper | — |  Mr. Eliza Gerhold IV | refund | 22h | ●Responded | 1/5 | — | — | Aug 27, 2025 | - | |
| 88411179 | Wrong shade sent | Pending | Normal | Loren Casper | — | Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Aug 25, 2025 | - |
| 99349163 | Wrong shade sent | Solved | Low | Loren Casper | — | Tommy Kuvalis | Chat | — | 1d 10h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - |
| 64916214 | Influencer code not working | Solved | High | Loren Casper | — | Lily Raynor | Chat | refundfragranceshipping | 15h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - |
| 84461542 | Where is my order? | Solved | Normal | Loren Casper | — |  Kip Schroeder IV | Chat | bopis | 6h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 09064264 | Cancel subscription / Auto-replenish | Open | Normal | Loren Casper | — |  Faith Hilll | Chat | damagedgift-card | - | —Skipped | — | — | — | Aug 9, 2025 | - |
| 85186927 | Where is my order? | Pending | Urgent | Loren Casper | — | Kaela Friesen | app | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 65972560 | Missing samples in order | Solved | Normal | Loren Casper | — | Amely Pacocha | gift-cardapp | 1d 18h | ○Sent, no reply | — | — | — | Jul 27, 2025 | - | |
| 57030911 | Return after 30-day window | Solved | Normal | Loren Casper | — |  Jacklyn Dare | refund | 1h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 18047535 | Address change after shipping | Solved | Low | Loren Casper | — | Mr. Cade Senger | Chat | vipreturns | 5h | ●Responded | 5/5 | — | — | Jul 23, 2025 | - |
| 75020577 | Gift card balance question | Solved | Normal | Loren Casper | — | Kaela Friesen | Chat | — | 21h | ●Responded | 5/5 | — | — | Jul 17, 2025 | - |
| 32441891 | Shipping cost question | Solved | High | Loren Casper | — |  Katrina Johns | — | 1h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 02782103 | Shipping cost question | Closed | Normal | Loren Casper | — | Katrina Johns | — | 2d 17h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 12, 2025 | |
| 13811984 | Restock alert for backorder | Closed | High | Loren Casper | — | Miss Amber Hintz Sr. | Chat | — | 2d 4h | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jul 3, 2025 |
| 75823642 | BOPIS order cancelled at store | Closed | Normal | Loren Casper | — | Mr. Lonie Hudson | — | 18h | ○Sent, no reply | — | — | — | Jun 2, 2025 | Jun 4, 2025 | |
| 24008378 | Price match request | Solved | Normal | Loren Casper | — | Katrina Johns | Chat | refundbopis | 6h | ○Sent, no reply | — | — | — | May 23, 2025 | - |