Florian Herman
victoria.williamson31@hotmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 00023635 | Return after 30-day window | Solved | Normal | Florian Herman | — |  Leonard Waters-Howell | Chat | shade-matchloyaltyapp | 5h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 61625073 | Refund not received | Solved | Normal | Florian Herman | — |  Mr. Eliza Gerhold IV | — | 6h | ●Responded | 10/11 | — | — | Apr 30, 2026 | - | |
| 18946843 | Item authenticity concern | Solved | High | Florian Herman | — |  Darryl Jacobi | bopis | 3h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - | |
| 03162367 | Refund not received | Open | High | Florian Herman | — |  Faith Hilll | Chat | returnsdamaged | - | —Skipped | — | — | — | Apr 27, 2026 | - |
| 05454330 | Address change after shipping | Closed | Normal | Florian Herman | — | Darryl Jacobi | refund | 12h | ●Responded | 3/5 | — | — | Apr 17, 2026 | Apr 19, 2026 | |
| 41954418 | Discount code not working | Solved | High | Florian Herman | — |  Tommy Kuvalis | Chat | samplesfragrancevip | 2h | ●Responded | 3/5 | — | — | Apr 17, 2026 | - |
| 16021948 | Store experience feedback | Pending | Normal | Florian Herman | — |  Miss Amber Hintz Sr. | Chat | appdamagedfragrance | - | —Skipped | — | — | — | Mar 30, 2026 | - |
| 25657459 | Order arrived damaged | Open | Normal | Florian Herman | — |  Julie Hodkiewicz | Social | — | - | —Skipped | — | — | — | Mar 27, 2026 | - |
| 43694733 | Return after 30-day window | Solved | Normal | Florian Herman | — |  Vilma Gusikowski | — | 2d 3h | ●Responded | 4/5 | — | — | Mar 14, 2026 | - | |
| 39967175 | BOPIS order cancelled at store | Open | Normal | Florian Herman | — |  Mr. Lonie Hudson | fragrance | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 59410059 | Return after 30-day window | Solved | Normal | Florian Herman | — |  Mr. Cade Senger | Chat | app | 3h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - |
| 20452103 | Address change after shipping | Pending | Normal | Florian Herman | — | Faith Hilll | loyaltyapp | - | —Skipped | — | — | — | Jan 31, 2026 | - | |
| 27871306 | Shipping cost question | Solved | Low | Florian Herman | — |  Kaela Friesen | Phone | returnsfragrancedamaged | 3h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - |
| 96675417 | Wrong shade sent | Closed | Low | Florian Herman | — | Julie Hodkiewicz | loyaltygift-cardshipping | 6h | ○Sent, no reply | — | — | — | Jan 13, 2026 | Jan 17, 2026 | |
| 12337507 | Question about product ingredients | Solved | Normal | Florian Herman | — | Miss Amber Hintz Sr. | Chat | shipping | 1h | ●Responded | 4/5 | — | — | Jan 9, 2026 | - |
| 92775167 | Missing samples in order | Solved | Low | Florian Herman | — | Miss Amber Hintz Sr. | apployaltyrefund | 21h | ●Responded | 2/5 | — | — | Jan 9, 2026 | - | |
| 02796690 | Klarna / Afterpay split issue | Pending | Normal | Florian Herman | — | Mr. Cade Senger | Chat | appwholesalerefund | - | —Skipped | — | — | — | Jan 7, 2026 | - |
| 89465024 | BOPIS pickup not ready | Closed | Normal | Florian Herman | — | Mr. Eliza Gerhold IV | Phone | gift-card | 8d 13h | ●Responded | 2/5 | — | — | Dec 30, 2025 | Jan 12, 2026 |
| 24349924 | App crashes at checkout | Closed | High | Florian Herman | — | Leonard Waters-Howell | Chat | shade-matchdamagedwholesale | 3h | ●Responded | 3/5 | — | — | Dec 19, 2025 | Dec 21, 2025 |
| 13116902 | Price match request | Pending | Normal | Florian Herman | — |  Kip Schroeder IV | returnsinfluencershipping | - | —Skipped | — | — | — | Dec 1, 2025 | - | |
| 47438648 | Gift card balance question | Closed | Normal | Florian Herman | — |  Chaz Renner | — | 3h | ●Responded | 5/5 | — | — | Nov 25, 2025 | Dec 2, 2025 | |
| 54917282 | Where is my order? | Open | Normal | Florian Herman | — |  Lily Raynor | refundsamplesbopis | - | —Skipped | — | — | — | Nov 17, 2025 | - | |
| 25969934 | Question about product ingredients | Open | Low | Florian Herman | — | Darryl Jacobi | Phone | vipsamplesshade-match | - | —Skipped | — | — | — | Nov 3, 2025 | - |
| 02357367 | Missing samples in order | Solved | Normal | Florian Herman | — | Vilma Gusikowski | — | 11h | ●Responded | 5/5 | — | — | Oct 28, 2025 | - | |
| 62854330 | Wholesale order question | Solved | Urgent | Florian Herman | — | Julie Hodkiewicz | — | 1h | ●Responded | 9/11 | — | — | Oct 28, 2025 | - | |
| 25496236 | Price match request | Closed | Normal | Florian Herman | — |  Dr. Mandy McLaughlin | — | 6d 1h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Nov 1, 2025 | |
| 79460188 | Discount code not working | Solved | Normal | Florian Herman | — |  Eula McKenzie | loyaltyapp | 7h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |
| 00347060 | Restock alert for backorder | Closed | Normal | Florian Herman | — | Eula McKenzie | gift-cardshippingshade-match | 19h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 7, 2025 | |
| 91640857 | Loyalty points not posting | Solved | Normal | Florian Herman | — |  Amely Pacocha | Chat | — | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 39610143 | App login problem | Solved | Normal | Florian Herman | — |  Oscar O'Hara | — | 1d 15h | ●Responded | 3/5 | — | — | Sep 16, 2025 | - | |
| 24982342 | Pro discount enrollment | Pending | Normal | Florian Herman | — |  Jacklyn Dare | samplesfragrancevip | - | —Skipped | — | — | — | Sep 3, 2025 | - | |
| 63144295 | Where is my order? | Solved | Normal | Florian Herman | — | Miss Amber Hintz Sr. | — | 11h | ●Responded | 5/5 | — | — | Aug 26, 2025 | - | |
| 62837743 | Influencer code not working | Pending | Normal | Florian Herman | — | Lily Raynor | app | - | —Skipped | — | — | — | Aug 26, 2025 | - | |
| 76672085 | Influencer code not working | Solved | Normal | Florian Herman | — | Vilma Gusikowski | shade-matchgift-cardloyalty | 2h | ●Responded | 1/11 | — | — | Aug 26, 2025 | - | |
| 87270806 | Cancel subscription / Auto-replenish | Solved | Normal | Florian Herman | — | Jacklyn Dare | Chat | — | 2h | ●Responded | 5/5 | — | — | Aug 23, 2025 | - |
| 92526654 | Refund not received | Solved | Normal | Florian Herman | — |  Katrina Johns | fragrancerefund | 6h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 66392679 | Lost package follow-up | Closed | Urgent | Florian Herman | — | Miss Amber Hintz Sr. | Social | returnsfragrance | 5h | ⊘Not fired | — | — | — | Aug 12, 2025 | Aug 13, 2025 |
| 39023882 | Where is my order? | Closed | High | Florian Herman | — | Miss Amber Hintz Sr. | loyaltygift-card | 11h | ●Responded | 4/5 | — | — | Aug 8, 2025 | Aug 14, 2025 | |
| 66874269 | Lost package follow-up | Solved | Normal | Florian Herman | — | Dr. Mandy McLaughlin | Chat | samplesvip | 1h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - |
| 81239030 | Refund not received | Solved | Low | Florian Herman | — |  Steve O'Conner | — | 12h | ●Responded | 10/11 | — | — | Jul 27, 2025 | - | |
| 92044947 | Shipping cost question | Solved | Normal | Florian Herman | — | Lily Raynor | shippingdamaged | 2d 4h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 87335753 | App crashes at checkout | Solved | Low | Florian Herman | — | Amely Pacocha | — | 6h | ●Responded | 5/5 | — | — | Jul 4, 2025 | - | |
| 68708337 | Birthday gift not received | Open | High | Florian Herman | — | Leonard Waters-Howell | wholesale | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 94313885 | App crashes at checkout | Closed | Urgent | Florian Herman | — | Dr. Mandy McLaughlin | damagedsamples | 5d 22h | ●Responded | 3/5 | — | — | Jun 24, 2025 | Jul 6, 2025 | |
| 54299396 | Wrong shade sent | Closed | Normal | Florian Herman | — | Chaz Renner | damagedreturns | 6h | ●Responded | 5/5 | — | — | Jun 21, 2025 | Jun 24, 2025 | |
| 15521438 | Store experience feedback | Solved | Normal | Florian Herman | — | Kip Schroeder IV | Chat | refundbopis | 4h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 05724650 | BOPIS order cancelled at store | Solved | Low | Florian Herman | — | Amely Pacocha | gift-card | 2d 5h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 28725114 | Allergic reaction concern | Solved | Normal | Florian Herman | — |  Mr. Skyla Trantow | Chat | refund | 5h | ●Responded | 4/5 | — | — | May 26, 2025 | - |